Candeo Hotels Tokyo Shimbashi

Candeo Hotels Tokyo Shimbashi Reviews

Candeo Hotels Tokyo Shimbashi

3 Chome-6-8 Shinbashi, Minato Ward, Tokyo, 105-0004, JapanSee Hotel Details
Candeo Hotels Tokyo Shimbashi
Candeo Hotels Tokyo ShimbashiCandeo Hotels Tokyo ShimbashiCandeo Hotels Tokyo Shimbashi
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Reviews from Real Guests

8.9/10
Very good
187 reviews
Verified reviews
Location9.1
Amenities9.0
Service8.8
Cleanliness8.8
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All reviews(187)
Positive reviews(182)
Reviews with photos/video(42)
Awesome stay(37)
Relaxing hot springs(32)
Easy to get around(32)
Tasty food(10)
Close to metro(9)
Convenient for shopping(9)
Perfect for business trips(5)
Many amenities(5)
Negative reviews(5)
chubbyjenny
Double Room 1 Adult
Date of stay: Feb 2026
Business traveller
36 reviews
10/10
Outstanding
Posted on May 17, 2026
Good room size in Tokyo, extremely great location with lots of restaurants and convenient stores around. Didnt choose the breakfast package as loads of choices around.
Guest User
Twin Room
Date of stay: Jan 2026
Family
7 reviews
10/10
Outstanding
Posted on Mar 2, 2026
Thank you very much. Very comfortable location. The station is not far from the hotel and you can change several lines of metro. The room for Tokio is very comfortable for family two children and two adults. Breakfasts were very delicious and various. Onsen was so relax. One especially moment: in the evening we couldn’t find a place for dinner. Every restraint was overcrowded.
Response from Property: Dear GuestThank you very much for choosing Candeo Hotels Tokyo Shimbashi during your precious trip.We truly appreciate you taking the time to share your thoughts with us.It was our great pleasure to have you as our guest, and your kind words mean a lot to our entireteam.We would be deeply honored if you chose Candeo Hotels again when you visit Japan next time.We sincerely look forward to welcoming you back and creating another memorable stay for you.Candeo Hotels Tokyo Shimbashi Front desk.
Anonymous User
King Room
Date of stay: Jan 2026
Family
12 reviews
8.0/10
Very good
Posted on Feb 27, 2026
The hotel's location is impeccable, just a few minutes' walk from Shimbashi Station (both subway and JR lines). There are plenty of dining options nearby, from casual meals to yakiniku and izakayas. The hotel facilities are relatively complete; everything you'd expect is there, except for a safe. The front desk is on the 11th floor, but the elevator display isn't very clear – the button just says 'Front' instead of 'Desk,' which is a bit confusing, and there's no signage at the elevator entrance. The room size is small, but the layout is quite reasonable. However, the air in the room wasn't very fresh; there was a persistent musty smell. Breakfast met basic needs, with both Japanese and Western options available, though seating was limited, so you might have to wait. Overall, the value for money is decent. The location is definitely the biggest selling point; everything else is pretty much on par with a 3-to-4-star hotel.
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Response from Property: Dear Guest, We would like to express our sincere gratitude for staying at Candeo Hotels Tokyo Shimbashi.Thank you once again for sharing your impressions of your stay with us.We remain committed to ensuring that all our guests enjoy a safe, comfortable, and pleasant experience.It would be our great pleasure to welcome you back on your next visit to Tokyo.Candeo Hotels Tokyo Shimbashi Front desk.
Guest User
Corner King Room
Date of stay: Apr 2026
Travelling with friends
15 reviews
9.0/10
Great
Posted on May 31, 2026
A good hotel in Tokyo, close to the subway and train station. Good breakfast. Decent rooms; we took a corner room, which was quite spacious by Tokyo standards.
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Guest User
Corner King Room
Date of stay: Mar 2026
Family
3 reviews
10/10
Outstanding
Posted on Apr 13, 2026
This hotel is conveniently located near Ginza. It's not expensive to take a taxi to Ginza, Akihabara, Skytree, Shinjuku, and Shibuya. There are also many restaurants nearby, making it suitable for family trips.
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Response from Property: Dear Guest,Thank you for choosing Candeo Hotels Tokyo Shimbashi for your recent trip.We appreciate you sharing your review with us.It would be our distinct honor if we contributed to your cherished memories of your visit to Japan.We eagerly anticipate the pleasure of welcoming you again.Candeo Hotels Tokyo Shimbashi Front desk.
Clouds Sisi
Double Room 1 Adult
Date of stay: Mar 2026
Solo traveller
87 reviews
10/10
Outstanding
Posted on Apr 12, 2026
Excellent location, clean and comfortable rooms, and warm and attentive staff. Highly recommended for a stay.
Response from Property: Dear Guest,Thank you for choosing Candeo Hotels Tokyo Shimbashi for your recent trip.We appreciate you sharing your review with us.It would be our distinct honor if we contributed to your cherished memories of your visit to Japan.We eagerly anticipate the pleasure of welcoming you again.Candeo Hotels Tokyo Shimbashi Front desk.
Guest User
Double Room
Date of stay: Feb 2026
Couple
2 reviews
8.5/10
Very good
Posted on Mar 15, 2026
Walking distance from JR Shimabshi. Convenient for getting around Tokyo and also outside of Tokyo. Quite new. Nice onsen. Nothing bad to say.
Response from Property: Dear Guest,Thank you very much for choosing Candeo Hotels Tokyo Shimbashi during your precious trip.We truly appreciate you taking the time to share your thoughts with us.It was our great pleasure to have you as our guest, and your kind words mean a lot to our entireteam.We would be deeply honored if you chose Candeo Hotels again when you visit Japan next time.We sincerely look forward to welcoming you back and creating another memorable stay for you.Candeo Hotels Tokyo Shimbashi Front desk.
islander84
Double Room
Date of stay: Jan 2026
Solo traveller
5 reviews
10/10
Outstanding
Posted on Mar 1, 2026
The room was very clean and soundproofed, so we weren't disturbed by any noise from next door. The location is convenient, very close to the metro station, and there are plenty of restaurants nearby. Check-in was quick.
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Response from Property: Dear Guest Thank you very much for choosing Candeo Hotels Tokyo Shimbashi during your precious trip.We truly appreciate you taking the time to share your thoughts with us.It was our great pleasure to have you as our guest, and your kind words mean a lot to our entireteam.We would be deeply honored if you chose Candeo Hotels again when you visit Japan next time.We sincerely look forward to welcoming you back and creating another memorable stay for you.Candeo Hotels Tokyo Shimbashi Front desk.
Guest User
Corner Twin Room
Date of stay: Jan 2026
Travelling with friends
3 reviews
7.5/10
Posted on Feb 15, 2026
Everyone was great except a 50+ year old Japanese man (he cannot be call a service staff since he does not understand service !) who doesn’t really speak English, that thinks he is a bottled water policeman and when you ask the water that you have paid for, he will treat you as a theft and liar just because you’ve asked him for the bottled water that you have already PAID for ! Unfortunately the nice Japanese manger is too young and nice to deal with him.
Response from Property: Dear Guest, We sincerely apologize for any inconvenience or discomfort you experienced during your stay.We truly value your feedback and appreciate you taking the time to share your thoughts with us.Please be assured that we will share your comments with our team and make every effort to improve our facilities and services.Once again, we are deeply sorry for the disappointment you encountered, and we hope to have the opportunity to welcome you back and provide you with a more pleasant experience.Best regards,Candeo Hotels Tokyo Shimbashi Front desk.
Willo
Double Room
Date of stay: Jul 2025
Business traveller
45 reviews
8.0/10
Very good
Posted on Aug 10, 2025
Location is good, and the room is clean. Spa is good, but no gym room. Breakfast so so
Guest User
Corner King Room
Date of stay: Nov 2025
Family
22 reviews
10/10
Outstanding
Posted on Feb 2, 2026
Great location inside Ginza My wife favorite choice of hotel in Tokyo Middle of everywhere Breakfast was great!
Guest User
Double Room
Date of stay: Apr 2025
Business traveller
2 reviews
8.5/10
Very good
Posted on May 31, 2025
The room was very spacious for a Tokyo business-style hotel. Clean and easy! Great location!
pslff
Twin Room
Date of stay: Oct 2025
Business traveller
12 reviews
10/10
Outstanding
Posted on Dec 16, 2025
Had a fantastic stay. The hotel boasts an elegant ambiance, and my room was cozy and spotless. The bed was incredibly soft and comfortable, ensuring a great night's sleep. While not spacious, the room was well-designed with excellent amenities, including hot water, air conditioning, and Wi-Fi. The staff were warm and courteous; check-in at the front desk was efficient, and room service was prompt and thorough. Breakfast offered a wide variety of delicious options. The hotel's location is super convenient, within walking distance to the subway and shopping areas. Overall, the cleanliness was excellent, and it was a quiet and comfortable stay. Despite the slightly small room, its minor flaw was overshadowed by the overall experience, which far exceeded my expectations. It was a great value for money and highly recommended!
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Guest User
Twin Room
Date of stay: Sep 2025
Family
1 reviews
8.5/10
Very good
Posted on Nov 2, 2025
Nice hotel in good location ; could hear people upstairs; no outside traffic noise - breakfast was very average
ginawdnt
Double Room 1 Adult
Date of stay: Feb 2026
Business traveller
11 reviews
10/10
Outstanding
Posted on Apr 29, 2026
Good hotel in good location. Perfect for business traveller.
Response from Property: Dear Guest,Thank you for choosing Candeo Hotels Tokyo Shimbashi for your recent trip.We appreciate you sharing your review with us.It would be our distinct honor if we contributed to your cherished memories of your visit to Japan.We eagerly anticipate the pleasure of welcoming you again.Candeo Hotels Tokyo Shimbashi Front desk.