Nihonbashi Hamacho, 2-23-8, Chuo Ward, Tokyo, 103-0007, JapanView Hotel Details
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Nplus Hotel Tokyo Nihonbashi Guest Reviews
4.4/5
Very Good
308 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(308)
Positive reviews(295)
Reviews with photos/video(91)
Easy to get around(50)
Close to metro(32)
Quiet & comfortable(25)
Delicious breakfast(23)
Small room size(22)
Friendly front desk staff(17)
Convenient for shopping(15)
Would stay again(13)
Negative reviews(13)
Freeryzhov
Twin Room
Stayed in Jul 2024
Travel with friends
41 reviews
4.0/5
Very Good
Posted on Jul 21, 2024
The room was super tiny. 2 people barely can fit there. The location is nice. You can reach 3 different metro lines in 5-10 minutes of walk. The neighborhood is very local and quiet.
The first day, the staff just changed towels
Response from Property: Thank you for your review of our hotel, we regret that the size of the room did not satisfy you! We are also glad that you can identify with the location of our hotel, which is located near Japanbashi Hamacho and has many subway stations around, making it easy for you to go to different places. Within 300 meters of the hotel, there are FamilyMart, Lawson and 711 convenience stores, which are relatively convenient. Thank you again for your review and look forward to seeing you again! I wish you all the best!
Anonymous User
High Floor Twin Room
Stayed in Jul 2024
Family
6 reviews
4.5/5
Great
Posted on Jul 12, 2024
Nice location. Took airport coach and got off at TCAT, Tokyo City Air Terminal, walked 8 minutes to hotel. Two nearby underground train stations nearby.
There are many shops and restaurants nearby from the EDO period, including freshly-made udon which always has a queue, tempura, sushi shops and dessert shop from 1833! Worth visiting!
Response from Property: Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our hotel's convenient location and found it easy to reach from TCAT. It's great that you appreciated the nearby attractions, especially the historic shops and restaurants offering delicious treats like freshly-made udon and traditional desserts. We look forward to welcoming you back soon!
Michelle
High Floor Double Room
Stayed in May 2024
Solo travellers
1 reviews
4.2/5
Very Good
Posted on May 26, 2024
Very pleasant stay! The hotel is new and everything is nice and clean. Simple yet that’s all I need for trip.
Response from Property: Thank you very much for your feedback! I'm glad to hear that you enjoyed your stay at the hotel. Our team places great emphasis on ensuring that the hotel remains current, clean and comfortable for every guest. If you have any other needs or suggestions, please feel free to tell us, we look forward to your visit again!
Vinisa
Twin Room
Stayed in May 2024
Family
2 reviews
4.5/5
Great
Posted on Jun 9, 2024
A quiet local area with lots of restaurants around! The room was small but clean, there was a projector in the room to watch youtube and netflix. Laundry was free of charge which was amazing.
Response from Property: Thank you for choosing our hotel. Your praise is the greatest motivation for our team's efforts. We will continue to maintain a high-quality service level to create a comfortable and pleasant stay experience for you and all guests. Looking forward to seeing you again.
Anonymous User
High Floor Double Room
Stayed in Mar 2024
Couples
3 reviews
5.0/5
Outstanding
Posted on Mar 29, 2024
Really love with this hotel, its new hotel!
Nearby 2 station tokyo metro & toei
Their staf very helpfull & very kind
This hotel not too crowded, near with food restaurant, supermarket (lawson, sevel & others), pharmacy too
Response from Property: Thank you for trusting and choosing Nplus Hotel Tokyo Nihonbashi over many other hotels. My team and I are very happy to be complimented on the hotel reception staff, we are always ready to help customers if we can and are happy to help customers. Hope to see you again in the future. Wish you have a beautiful day
Guest User
Twin Room
Stayed in Sep 2024
Travel with friends
1 reviews
4.0/5
Very Good
Posted on Sep 16, 2024
It was a nice accomodation, with very friendly service! But it was small and we had some issues with the bathroom.
Response from Property: Thank you very much for your stay and review, unfortunately the size of our hotel room did not satisfy you, you can consult the front desk staff for hotel bathroom problems, our front desk is staffed 24 hours a day, and we are happy to solve any reasonable annoyance for you. Thank you again for a great stay and welcome to your next visit.
alexxanian
Twin Room
Stayed in Jun 2024
Travel with friends
4 reviews
4.5/5
Great
Posted on Jul 8, 2024
The room was very clean and cozy, although small. The windows were big with a nice view. We had a projector in the room with a netflix subscription, which was quite a pleasant surprise. There was a problem with our toilet and the staff quickly fixed it.
The breakfast was meh, just a very plain convenience store sandwich and a small pack of juice. There are free beverages in the lobby though which are available throughout the day.
The location is okay, there is nothing particularly interesting in the area, although there are multiple subway lines nearby, which makes it easier to get to different areas in the city. Akihabara is really close.
Overall a very nice hotel, especially if you are in Tokyo for the first time and plan to explore multiple areas of the city
Response from Property: Thank you for your comprehensive and detailed review of our hotel. Your compliments are the biggest motivation for our team's efforts, and we strive to improve the quality of our services and make your stay with us a pleasant and enjoyable experience for you and all our guests. We look forward to seeing you again and wish you a happy life and all the best.
Peyman
High Floor Twin Room
Stayed in Jun 2024
Family
3 reviews
1.2/5
Posted on Jun 24, 2024
Absolutely dreadful experience staying at this “hotel.”
1. Cramped Spaces: The rooms and common areas are shockingly small. There is only one elevator, resulting in long wait times. The lack of space in the rooms led to me stabbing my toes on the bed twice because of the limited maneuvering space.
2. Horrendous Laundry Service: There is no coin laundry service. I had to hand over my laundry to the front desk, only to receive it back in the worst possible condition. All my clothes were crammed into a single bag, resulting in the worst wrinkles ever. It was so bad, a had to buy new clothes for the rest of the trip. Couple of my shirts also got bleach stains on them forcing me to toss them.
3. Inconvenient Location: The hotel's location is poor, with little to explore in the immediate neighborhood. Additionally, all important subway stations are over 10 minutes away on foot.
4. Lack of Room Service/Cleaning: Room service is supposed to be provided every other day, according to hotel policy. Despite hanging the cleaning sign on the doorknob, over our 7 day stay, our bed was made only once and our room was never cleaned. Inconsistently, they took out our trash and gave us new towels. I have never experienced this in any hotels ever!
I would take my money and go to an actual hotel.
Response from Property: Dear Guest, We apologize for any inconvenience and problems you encountered during your stay. We apologize that the size of the room did not satisfy you. Our hotel rooms are also built in accordance with the construction requirements of the Japanese government, and are well equipped in terms of size and services. The hotel is located in Hashihama-cho, Japan, with three subway stations in the vicinity, all within 6-10 minutes walking time, and convenient to Akihabara, Shibuya and Asakusa stations. We apologize for any inconvenience caused by the laundry service provided by the hotel, and we will strengthen the training of our staff and standardize the service process so that our guests can enjoy a better service. If you have any needs or suggestions, please contact our front desk and we will try our best to meet your needs. Once again, we apologize for any inconvenience you may have experienced during your stay with us, and we wish you a happy journey ahead.
Emma Aguhob
Twin Room
Stayed in Jun 2024
Travel with friends
1 reviews
4.7/5
Amazing
Posted on Jun 5, 2024
The hotel room is relatively small and has a minimal space for luggage but I’d still give this an excellent review considering its reasonable price and respectful staffs. I highly recommend this hotel to friends and will consider to stay here again on my next Tokyo trip.
Response from Property: Thank you for choosing our hotel. Your praise is the greatest motivation for our team's efforts. We will continue to maintain a high-quality service level to create a comfortable and pleasant stay experience for you and all guests. Looking forward to seeing you again.
Guest User
Twin Room
Stayed in May 2024
Travel with friends
2 reviews
2.0/5
Posted on May 22, 2024
The location of the hotel is very good - 500 m in any direction and you will find a subway.
Now the not so nice parts: we said we would like to have a quiet room and the first room we got was on third floor with two paper thin aluminum windows - you could hear everything from outside. the mattress is rather short and hard but that preference I guess. The blinds don't block light.
When we asked to change the room after night 1 they said they were fully booked, when I asked again in the evening the offered to change the next day which we than did. This room was better from the outside noises. Unfortunately the walls are also paper thin and someone seemed to have an early flight and from 3 am to 4 it was a constant banging and talking. At 9 the cleaning crew is chatting happily in the hallway. The other nights were similar, someone having a party, someone taking a path at 2 in the morning etc. etc. - let's say I haven't slept so little in a long time.
A weird thing was that our room wasn't cleaned in 6 days at all - luckily I found the supply closet in the hallway and could restock on toilet paper and towels myself - but maybe that normal for Japan.
I cannot recommend this hotel at all - maybe if you are here for party and are young and sleep is optional it's fine for you.
Breakfast is a juice box from family mart and a sad sandwich - might as well skip it.
Staff was nice and tried to help - all of them seem to be Chinese as are most guests.
Response from Property: Dear Guest,Firstly, on behalf of the hotel, I would like to extend our sincere apologies for the issues you encountered during your stay with us. Your feedback is greatly valued, and we are committed to making improvements to our services to ensure a better experience for all our guests.We deeply regret the issues you mentioned regarding noise insulation and room cleanliness. Immediate measures will be taken to enhance the management and supervision of room soundproofing and cleanliness to prevent similar problems for our future guests. Furthermore, we will reassess our breakfast offerings to provide more varied and appetizing options to meet the needs and expectations of our guests.Regarding the difficulties you experienced in requesting a room change, we apologize sincerely. We will reinforce communication between our front desk and housekeeping departments to ensure prompt responses to guest requests and to provide rooms that better suit your preferences whenever possible.Lastly, we sincerely appreciate your recognition of our staff's friendly attitude. We will continue to train our team to deliver even higher quality service, ensuring that every guest feels our sincerity and care.Once again, thank you for your feedback, and we apologize for any inconvenience caused. If you choose to stay with us again, we will do everything possible to provide you with a better experience and make up for any previous shortcomings.Wishing you a pleasant journey!
Guest User
High Floor Twin Room
Stayed in May 2024
Family
4 reviews
4.5/5
Great
Posted on May 17, 2024
The hotel is in a quiet location about 30mins walk to the Tokyo Station. It's pretty convenient to travel by bus and train. There's a lot of nice restaurants around but not very close to shopping malls.
The room is small but clean. It's nice to have window that can open. Overall, it's good value for money.
Response from Property: Thanks for your feedback! We're glad to hear you enjoyed your stay with us. Our location does provide a peaceful environment while still offering convenient transportation options. We are glad you found the room clean and appreciated the ability to open the windows. While we may not be in a shopping mall, we're surrounded by a variety of great dining options for you to explore. We hope to welcome you back soon and enjoy your stay!
Jon Jim
Twin Room
Stayed in May 2024
Family
2 reviews
3.2/5
Posted on May 11, 2024
Hotel very clean with a box of sandwich given the same every morning for breakfast . Room is supper. small with tiny tiny walking space between & arround bed for room with 2twin bed. Unable to get adequate help due to language barrier.
Response from Property: Thank you for sharing your feedback about your stay at our hotel. We're glad to hear that you found the cleanliness of our hotel to your satisfaction. However, we apologize for any inconvenience caused by the limited space in your room and the repetitive breakfast offerings.We take your comments seriously and will review them with our team to see how we can improve our services and communication, especially regarding the language barrier.We appreciate your patronage and hope to have the opportunity to welcome you back in the future.
Hanns
Double Room
Stayed in Jun 2024
Solo travellers
60 reviews
3.2/5
Posted on Jun 17, 2024
A very tiny hotel, suitable for 2-3 days stay. Location on local residential area
Response from Property: Thank you very much for choosing our hotel! We apologize for not being able to satisfy you during this stay. We hope to have the opportunity to communicate with you more and give us more valuable suggestions. We will do a good job in every service link meticulously and live up to your high expectations for the hotel! We look forward to welcoming you again! Thank you!
Calvin Zhao Yee
High Floor Twin Room
Stayed in Apr 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on May 14, 2024
The hotel is about 5-8mins walk to subway station, room was not very spacious but enough for 2 pax. Very clean and new, front desk staff was able to converse in Chinese, makes it easier to communicate!
Response from Property: Thank you for your review! We're glad you enjoyed your stay with us. Providing a clean and comfortable environment is always our priority. We're also pleased that our front desk staff could assist you in Chinese. We look forward to welcoming you back again in the future!
Piers Vokins
High Floor Twin Room
Stayed in Apr 2024
Travel with friends
5 reviews
4.7/5
Amazing
Posted on Apr 7, 2024
Great location and very helpful staff and paid about 650 rmb a night. Breakfast didn’t look great so didn’t bother getting up for it. Easy connection by metro to Narita and looks of Cherry blossoms nearby.
Response from Property: Thank you for your stay and look forward to seeing you next time.