BMJ Shinjuku Okubo

Jeffrey is so friendly and quick replying for my questions. The room is so cozy and tidy. I just have one thing negative point is no enough towels. I hope they provide medium size towels as well. Other things are very nice. Especially there is bath tub in the unit that is huge bonus point!!!! Overall, I was so satisfied to stay this condo.

Light on both sides, great minimalist design, we feel at home in the polished concrete suave apartment. Jeffrey was welcoming and communication perfect. This space is in a quiet part of quirky Ktown. The washing machine is a brilliant touch for travellers

Room is spacious and clean Location is very good Staff are very nice Recommended

＜5 mins walking distance to Shin-Ōkubo Station in Yamanote Line, which is conventient. The building is nicely maintained and stylish. The surrounding of the building is a bit quiet but overall I felt safe. On the other hand, you can barely hear any sounds at night so you can enjoy yourselves inside the room. However, once you walk down to the main street, the crowd makes you feel like you are in the 'upside-down world'. Not many amenities available, so please prepare by yourselves. Better to have basic things available there.

For Tokyo larger rooms than usual, a nice bathtub, quiet area next to a very lively area. Staff friendly and helpful, cleaning costs a small fee and is done on demand, but the rooms are quite clean. I would definitely stay here again.

Even though our room was on the second floor, there was a friendly staff member to bring our luggage upstairs and down when we needed it. The room was super clean and having a washer and balcony to hang laundry on was handy. The location was convenient, close to the stations and restaurants but in a quiet residential area. When we had to leave our luggage somewhere after we checked out, they let us leave our luggage downstairs. Also, I realized too late that I forgot my bag with my laptop under their outdoor staircase, and they worked quickly to send me my bag safe and sound to my home address. Their efficient and professional customer service saved my laptop!

My apologies for the long comment but I wrote below believing the customers should know this information: First minus point was [No Elevator]. This information was not informed in advance and when I reached the property I had to have two men carry my luggage on stairs to 3rd floor. That time, the hotel staff convinced me that he would always help with carrying when I need, but then when I really needed him when checking out, NO staff was available at the property and I was in huge trouble. (I had to call a taxi driver so that he could help me although it is not his job...Japanese taxi driver is the kindest.) 2nd point to mention is that, you cannot use taxi to come to this property. The street is TOO narrow and complicated to find a way to get in where most streets are ONE WAY. Normal / professional drivers wouldn't be able to handle, only the locals who have houses there know how to drive the neighbors - I had 3 professional drivers trying to reach the property spending so much time but at the end all were unsuccessful. I hope this will be a help for the next customers.