Xana Lite Hotelle(Tianjin Xiqing University Town)

As an excellent boutique hotel, it should provide customers with professional and thoughtful services and leave customers with a wonderful stay experience. However, this hotel that I chose did not live up to expectations in terms of service. First of all, when checking in, the receptionist had a bad attitude. My reservation information is wrong, I reported it to the front desk But they refused to change it, and said in a very unfriendly tone: "This is your problem, not our problem." This attitude made me very dissatisfied. Secondly, the quality of service within the hotel also let me down. The facilities in the room were very dated and smelled of cigarette smoke. When I ~ When reporting this issue to the front desk, they did not immediately respond. Give solution. I had to go downstairs several times to complain, and the breakfast in the hotel was also a big problem. Breakfast had very little variety and taste was very poor. And the attitude of the waiters is not very friendly. I reported this issue but management did nothing about it. What makes me most dissatisfied is that my room cannot be checked at night I couldn't sleep because the noise nearby was very loud. When I complained to the front desk, they did nothing. This greatly affected my sleep and greatly reduced my favorability and trust in this hotel. Spend. All in all, the service quality and service attitude of this hotel are outstanding. Very bad. I spent a lot of money to stay here, only to have such an unpleasant travel experience.

Everyone must not come to this hotel. The service attitude is so bad. When we arrived at 12 noon, they told us that the room had not been cleaned up yet. They asked us to go out to eat first and leave the room. By the time we came back, it was already 8 pm. , I asked him for the room card, and the front desk said that the room had been occupied. Other customers stayed and kept asking us to wait. I had already arrived at noon, and we should have checked into the room at 12 o'clock. I understand the special nature of the Chinese New Year, so I went out first. It was already 8 o'clock in the evening, and we hadn't been given yet. Let's stay. Isn't this a bit too much? It's really too much. This is the first time I have encountered this situation after staying in a hotel for so many years. It's a rubbish hotel. It's so annoying. Don't be fooled again! ! ! ! Hygiene: It’s also dirty. I don’t know what the white patches on the floor are. Service: The service attitude at the front desk is too bad and fierce.

The male waiter at the front desk of the Ctrip order placed me in the worst apartment, but I asked him to find another one.

I booked a hotel and extended my stay the next day. In the morning, I made arrangements to extend my stay, but in the afternoon I was told that I couldn't stay. I accepted it. . . . . . . . . . . . . . . .

The sanitation is poor, please don't stay here, the sanitation is not clean, and the front desk has something in its mouth! No sense of service at all!

Facilities: OK Health: OK Environment: OK Service: OK The room is a bit small, but it's adequate. It's close to the commercial street, which is very convenient. It's not too far from the subway entrance and bus station, and the transportation is okay.

Seeing that I was staying in the end room assigned to me, it was told that there were no rooms available that day. Finally, I was a bit tougher and reluctantly arranged a room in the middle for me. Very awkward and poor service.

Sound insulation is very poor

Staying at this chain hotel for the first time, the overall is not bad, and the hygiene is also very good. Parking in the nearby community, praise the conscientious security uncle, guide the parking throughout the process. I got the room card and entered the room. The smell of smoke is very strong. I called the front desk. The handsome guy at the front desk told me that there is one room left. After waiting for two minutes at the door, he came to show the room. It was the uncle security guard, the new room Not bad, no taste, so I just stayed. Just get a parking ticket at the front desk when checking out.