The Woodlands Waterway Marriott Hotel & Convention Center

I booked a $450 + / night room in January for a mid May stay with my wife. We were there to see Sting at the The Pavilion in The Woodlands so the venue was worth the extra costs to us. Unfortunately, when we arrived to check in I was pulled aside and informed by the Operations Manager they had overbooked the hotel with a convention and I no longer had a room. Needless to say this was a huge disappointment and shock. I was told they were going to refund my room 100% and they had reserved a room for us next door at the Westin ( a sister company) which they would pay for. I was skeptical but we went to the Westin and they honored the request and gave us a somewhat comparable room to what we had originally booked at no charge. Having a paid reservation canceled without notice prior to check in is and always will be unacceptable as far as I'm concerned. However, they did come through with nominal interruptions to our plans and my credit card has been credited the full amount. Suggest you call ahead to confirm reservations before traveling to this place.

Always love staying at this facility. It provides the right amount of peace needed to survive.

This property was perfectly located for my visit. The amenities were just what I needed on all levels. I would tell anyone visiting this area to get a room in this property. From Ironman to concerts, this hotel is perfectly located.

Fantastic all round from all the staff at the reception to the bar. Room was very clean. Well worth the stay. 5 star

Excellent staff, amenities, location, and value! We booked to attend Rod Stewart's "One Last Time" concert at The Cynthia Woods Mitchell Pavilion. The pavilion is within walking distance as are several great restaurants and shops. That particular weekend, the hotel was hosting an Iron Man Triathlon and High School Prom. All were handled exquisitely. Never a dull moment at The Woodlands Waterway Marriott!

The room was very clean but the comforter on the bed sounded like a plastic sheet that was used to stage a bedroom when you sell a home. There were nice water glasses in the bathroom but for over $500 per night for a room I would like to have a real coffee mug/cup instead of a disposable cup.

Very very short one night stay…not much interaction there at hotel… but rooms lobby and grounds were clean neat manicured.

The Woodlands Waterway Marriott is a fantastic choice if you’re looking for a relaxing, convenient, and comfortable stay in a beautiful setting. My best friend and I did a staycation for our April birthdays, and it couldn’t have been a better experience. The pool and spa were wonderful — the perfect way to unwind and enjoy the weekend. The staff made our stay even more special. Everyone was friendly and attentive, and I have to give a big shoutout to Willie for surprising us with birthday champagne and a cheese and meat tray. That thoughtful touch truly made our celebration memorable. We’d absolutely stay here again. Highly recommend for birthdays, staycations, or any getaway where you want comfort, great service, and a peaceful atmosphere.