The Rocks Hotels & Accommodations

This is an amended review to highlight the ongoing lack of communication from the hotel. It is fair to say that the hotel had some great things going for it but, sadly, customer support is not one of them. Breakfast was excellent and the roof top Aster bar was a great place to enjoy a cocktail and see some spectacular sunsets. However, the whole thing was let down by extremely lacklustre support from the management down. My wife lost her glasses in the hotel. They are prescription reading glasses in very distinct designer frames and were in a sparkly gold box. We asked at the desk during check out if they had been found and were told that they had not been handed in but that reception would check with the Aster bar, where we believe they had been left but was closed at the time of check out. We were due to be in Sydney again in 4 days and the receptionist took all the details and a description of the glasses and case and said that she would email me to give me an update. Sadly we didn’t hear back. Four days later when we returned to Sydney we checked back at the hotel there was no note against our booking and the duty receptionist said nothing could be done but was unable to confirm if a check had been made in the Aster rooftop bar. I asked to speak to the duty manager and an Irish lady, whose name I sadly didn’t get, came out to speak to me. She was very apologetic and said it was not the normal standard we should expect from the hotel and promised to speak to the Aster staff and that she would get back to me by email before the end of the day. Sadly, no further communication was forthcoming and a follow up email to the hotel remains unanswered. We realise that the loss was our fault but the lack of interest from the staff and unfulfilled, empty promises from the management would definitely deter us from staying there again. It would appear that the management have no interest in fostering customer satisfaction.

The hotel is beautiful, perfectly clean and comfortable to stay in. The guest service employees were extremely helpful. While I checked out I needed to wait for about 15 minutes for housekeeping to check my room whether I consumed anything from the mini bar. That was the only thing that made me uncomfortable. But overall I’m satisfied and I would definitely come back.

Julien and Michael, we stayed from Sunday night to Tuesday morning. The staff were friendly and helpful. I like the room it had lots of space and was very warm. Bed good and comfy, slept well each night. Bathroom Nice and cosy. Shower was always warm and pressure good.

Staff were helpful and pleasant to deal with. Room was a 1 bedroom apartment and very well appointed. I did have to ask for coffee and teabags to be replaced and that did not happen but I could have simply got some from reception if a big issue. There is no restaurant or coffee bar in the hotel but plenty of options outside or the kitchen could be used for making yourself

Besides charging me $170 to use the TV in the conference room but then reducing the cost after I complained the Four seasons is always perfect. Proxy vut always well worth the cost when on a business trip. They have all the facilities and go beyond on service.

Great location, easy walk to the Rocks and Circular quays. Room very well equipped with kitchen facilities and washer and dryer. good to have a separate sitting area. Staff very helpful and informative. Easy walking distance to The Rocks and Circular Quays. Tram stop outside the hotel.

Great location! It is less than 3 minutes away from the most beautiful station in Circular Quay, so traveling is very convenient. It is 150 meters away from the Royal Botanic Gardens, a six-to-seven-minute walk from the Sydney Opera House, and the whale watching tour boat stop is also here. It is only 2 stops to the town hall and 4 stops to Chinatown. It is really very convenient. When you are tired from shopping, you can go back to rest, take a nap or change clothes. There are hotels like InterContinental Sofitel nearby, and Stanford is definitely the best value for money! After comparing agoda, booking, etc., Ctrip has the most cost-effective price. I have stayed in a total of five or six hotels in Australia🏨, and the supporting facilities here are the most complete. For example, only this hotel comes with slippers, which many hotels in Australia do not provide. The room is also large, suitable for international hotels with a lot of luggage. If we talk about disadvantages, it may be that the hardware facilities are slightly older and the rooms facing the street are a bit noisy. You can't check in early, usually around 1 o'clock (the waiter will say 3 o'clock, but it's actually 12-1 o'clock)

Great location right in the centre of The Rocks area in Sydney. Located on George St, the hotel is opposite the Overseas Cruise Terminal, surrounded by plenty of restaurants and pubs and is beside the Rocks Markets that are open on weekends. While the location is superb, sadly the hotel is very much underwhelming in comparison to what I've experienced at other Rydges properties. The hotel is old, but not in an old world style, just plain old and tired. Bed was comfortable and the rooms are very much basic. Apart from a desk and chair, there was only one other chair and no lounge in the room. As a warning to anyone who has access issue, each of the floors are on two levels and the lifts don't stop on the alternative levels so you'll need to use a flight of about 8 steps between each level. My room had the shower over the bath which was only just over 3 foot long. The shower ceiling was so long that I couldn't stand up properly and the hot water was so scolding hot (obviously no tamping valves) that with the cold water on full I only just turned the hot on otherwise it was too hot. Rooms are individually air conditioned but with ours set to 19.5° it was still really warm. The TV is so low it's near impossible to watch from the bed (remember no lounge or table to sit at) and really needs to be mounted on the wall. On a positive the staff were really good, friendly and helpful, though I was alarmed to watch the young lady checking people into the restaurant for breakfast, walk past and pick up a piece of bacon from the surface area beside the bowls and toss it back in with the other bacon and then mix it in with the rest.

The main thing going for this hotel is the location. We booked a deluxe two bed apartment and the view was spectacular. We were here for vivid and we had an amazing view of the opera house and bridge. That’s the positive out of the way! For the first two days of our stay there were dirty plates left on the floor at the lifts! We ended up taking bets on how long they would remain there. After 2.5 days the plates were removed but pieces of chocolate brownie remained on the carpet. On day one we dropped some potato chip crumbs on the lounge floor. They were there for our entire stay. The toilet was awful with urine stains around the base and a peeling toilet seat! Do not eat breakfast here. We waited close to an hour each day. The hotel photos of the continental breakfast could not be more misleading. No pasties or croissants no meats cheese or yoghurt. Lots of tiny tiny jars of Bircher muesli There is no hot food buffet, actually there is no hot food! Everything we ordered from the al a carte menu arrived cold. The kitchen is in the other side of the lift foyer so your food goes for a walk along the hallway before reaching you. Why not place a cloche over the plate to keep food warm?? Would not stay there again. It just felt dirty

Some rooms are on ground level with the street, otherwise nice and clean hotel with friendly staff. Perfect location.