72, Jalan Besar, Taman Munsyi Ibrahim, Tebrau, Johor 81300, MalaysiaSee Hotel Details
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1 night
Reviews from Real Guests
7.6/10
Good
36 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location8.2
Amenities7.0
Service8.0
Cleanliness7.1
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All reviews(36)
Positive reviews(28)
Reviews with photos/video(12)
Negative reviews(8)
Guest User
Family Room
Date of stay: Apr 2026
Family
2 reviews
2.5/10
Posted on Jun 2, 2026
This was the worst hotel stay I have ever experienced and I would not recommend it.The room had a strong unpleasant smell, as if it had not been cleaned properly for days. Because it was a public holiday, I was unable to find another hotel, so I had to stay. I even had to buy disposable bedsheets and pillow covers for both beds because I did not feel comfortable using the hotel bedding. This was an unnecessary extra expense caused by the poor cleanliness of the room.The air conditioner was extremely dirty and there were visible leak marks on the wall. There were also exposed cables that appeared unsafe and could potentially cause an electrical hazard, especially for children. A hotel should provide both a comfortable and safe environment for its guests.The floor was also dirty, and I had to purchase wet wipes to clean it myself.Another concern was that there were cats inside the hotel. I saw a cat sitting on packaged towels and clean bedsheets. While I have nothing against animals, I do not think pets should have access to areas where clean linens are stored, as this raises hygiene concerns.Overall, the cleanliness, maintenance, and safety standards were far below expectations. Management should address these issues immediately to provide guests with a safer and more comfortable stay.
6/9
MarkVelasquez
Superior King Room
Date of stay: Mar 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Apr 5, 2026
Clean and comfortable cats friendly i like it the most, Aircon and water heater in good condition. Location is few minutes walk to Paradigm Mall. Receptionist only speaks Malay but is friendly and helpful.
Guest User
Deluxe King Room
Date of stay: Jul 2025
Solo traveller
1 reviews
9.5/10
Amazing
Posted on Aug 3, 2025
Receptionist was welcoming and pleasant to talk with, room was decently well maintained (Didn't take pictures) and it felt okay to good for a night's stay. Nearby is Paradigm Mall where the picture was the DipnDip chocolate crepe that I bought, delicious 😋
adam_n
Family Room
Date of stay: Jun 2025
Family
10 reviews
7.0/10
Posted on Jul 6, 2025
about 6mins walk to paradigm mall
bed seems clean
aircon cold enough
comes with hairdryer and toothbrush
simple room for 1 night stay
Anonymous User
Deluxe King Room
Date of stay: Apr 2025
Family
9 reviews
3.5/10
Posted on May 12, 2025
The room was visibly cleaned haphazardly with half-used toilet rolls and leftover drinks hanging on the doorknob of the toilet. The drain in the toilet had a super bad odour that made it hard to even breathe in. The hairdryer was working but the entire device was hanging on a thin thread of wire which can be very dangerous. The extra pillow provided was also mouldy and the cardboard smelt really bad. The aircon was working fine but when you first enter the room the air would be stale and it can get quite humid. Came back on the second night to a door that was unresponsive to our room key card. The service of the staff was ok though.
Guest User
Superior King Room
Date of stay: Apr 2026
Couple
1 reviews
8.0/10
Very good
Posted on Jun 3, 2026
Great location just in front of night market.
Anonymous User
Superior Queen Room
Date of stay: Aug 2025
Couple
7 reviews
8.5/10
Very good
Posted on Oct 6, 2025
Great location with shopping mall nearby and food to eat. All walking distance!
zizizhazha
Superior Twin Room
Date of stay: Nov 2024
Family
2 reviews
6.0/10
Posted on Dec 9, 2024
Booked non-smoking room, but few rooms also with cigarette smell and cigarette butt in toilet basin and floor. (I requested to change room)
Sticky room floor.
Cracked toilet bowl, dew unsafe to use.
Also saw stray cat vomit on table at lobby waiting area.
So far, the location is good.
Friendly staff.
Guest User
Superior Twin Room
Date of stay: Nov 2025
Solo traveller
17 reviews
8.0/10
Very good
Posted on Mar 10, 2026
It is worth to stay and easy to access
Anonymous User
Superior Queen Room
Date of stay: Nov 2025
Booked for others
33 reviews
8.0/10
Very good
Posted on Dec 26, 2025
Strategic location to access the mall
Anonymous User
Superior Twin Room
Date of stay: Jun 2024
Travelling with friends
5 reviews
7.5/10
Posted on Jul 28, 2024
Room cleanliness still ok acceptable. Location convenient to paradigm mall shopping. Bed mattress comfortable. Water and coffee mix prepare well. Only unhappy things is feeling hot in the room, air cond not enough cold.
Guest User
Superior Twin Room
Date of stay: Sep 2024
Family
2 reviews
7.0/10
Posted on Dec 5, 2024
Location is really good. The space is just quite small. Additional ventilation can also be recommended.
Joanne Seow
Superior Twin Room
Date of stay: Apr 2026
Travelling with friends
1 reviews
4.0/10
Posted on Jun 2, 2026
Very dirty
ZoefinG06
Superior King Room
Date of stay: Nov 2024
Travelling with friends
2 reviews
7.0/10
Posted on Dec 15, 2024
The shower head is not in good condition.
But the room is clean and tidy.
Guest User
Family Room
Date of stay: Jul 2024
Family
1 reviews
3.5/10
Posted on Sep 1, 2024
The customer service could have been better upon check in. The lady at the front desk was busy on her phone and didn’t bother checking details of my check in. Even the gentleman during the night was equally ignorant I wonder how these staff were stationed to sit there doing their own thing instead of working. Location was ok but staying experience is definitely terrible. The rooms were run down, window ledges broken, rooms had strong cigarette smell, shortage of towels for the family room, phone spoilt, no Wifi password, air con was dripping, the safety of the guest is important. There were too many encounters with drunk occupants who argued with the staff and noisy throughout the night. They even tried to misbehave. We did not escalate this to the front desk because their customer service was poor. No rapport with guest, me being a hotelier myself find this ridiculous. Staff has to be trained and ensure the quality of stay. The type of customers they take might obstruct others stay. Especially with windows broken there might be a high possibility of theft therefore I had to carry all personal belongings everywhere. Overall I’m glad to stay safe with my children and elderly mum but never returning there again.