Aura Hotel Reviews

Response from Property: Dear Valued Guest, Thank you so much for your perfect review! It's the driving force and source of motivation for all our staff. Silk Road Hotel is located opposite the Central Railway Station. It's surrounded by three Chinese restaurants within a 5-minute walk and a 5-minute drive from the airport. The hotel has a 24-hour Chinese-speaking lobby manager to assist you. We offer complimentary laundry facilities, phone card processing, currency exchange via WeChat Pay or Alipay, train ticket purchasing, takeout ordering, free luggage storage, and free parking. Our hotel breakfast is plentiful, featuring a variety of Chinese stir-fries, hot and cold dishes, spicy and sweet options. We hope this nutritious breakfast will start your day with energy. Finally, we wish you and your friends a memorable stay. Sincerely, All Staff of Silk Road Hotel

Response from Property: Dear Valued Guest, Thank you so much for your perfect review! It's the driving force and source of motivation for all our staff. Silk Road Hotel is located opposite the Central Railway Station. It's surrounded by three Chinese restaurants within a 5-minute walk and a 5-minute drive from the airport. The hotel has a 24-hour Chinese-speaking lobby manager to assist you. We offer complimentary laundry facilities, phone card processing, currency exchange via WeChat Pay or Alipay, train ticket purchasing, takeout ordering, free luggage storage, and free parking. Our hotel breakfast is plentiful, featuring a variety of Chinese stir-fries, hot and cold dishes, spicy and sweet options. We hope this nutritious breakfast will start your day with energy. Finally, we wish you and your friends a memorable stay. Sincerely, All Staff of Silk Road Hotel

Response from Property: Dear Guest, thank you for your wonderful review! We are thrilled to hear that you appreciated our convenient location near the station. It was absolutely our pleasure to store your luggage for two days while you explored the beautiful city of Samarkand. We hope you had a fantastic trip and look forward to welcoming you back to AURA HOTEL in the future.

Response from Property: Hello. Thank you very much for staying at Silk Road Hotel and for taking the time to provide feedback on your stay. We sincerely apologize for the disappointment you experienced regarding your stay, particularly the unpleasant odor in the room, the lack of proper facility maintenance, and the breakfast. We take the issues you mentioned—bathroom odor, room ventilation, and outdated equipment—very seriously. The hotel immediately instructed the housekeeping and engineering departments to conduct a thorough inspection and cleaning of the room and arranged for professional air purification. Regarding the limited variety of dining options, we have already communicated this to the food and beverage team for adjustments and optimization. We are committed to providing our guests with a comfortable stay, and we are deeply sorry that we were unable to meet your expectations. We sincerely hope you will give the hotel another opportunity to improve. If you would like, please feel free to contact us before your next visit, and we will do our best to arrange a more satisfactory stay for you.

Response from Property: Dear Valued Guest, Thank you so much for your positive review. It's the driving force and source of motivation for all our staff. Silk Road Hotel is located opposite the Central Railway Station. It's surrounded by three Chinese restaurants within a 5-minute walk and is a 5-minute drive from the airport. The hotel has a 24-hour Chinese-speaking lobby manager to assist you. We offer complimentary laundry facilities, phone card processing, currency exchange via WeChat Pay and Alipay, train ticket purchasing, takeout ordering, free luggage storage, and free parking. Our hotel breakfast is plentiful, featuring a variety of Chinese stir-fries, hot and cold dishes, spicy and sweet options. We hope this nutritious breakfast will start your day with energy. Finally, we wish you and your friends a memorable stay. Sincerely, All Staff of Silk Road Hotel

Response from Property: 親愛的至尊客户，您好。非常感謝您的滿分好評，這是我們所有員工為之努力的動力和希望。絲路酒店地處中央火車站對面。步行5分鐘內有3家中餐廳包圍。距離飛機場5分鐘車程。酒店有24小時中國大堂經理在店為您提供幫忙。提供免費洗衣房，辦理電話卡，微信付款寶換匯，代買火車票，代訂外賣，免費寄存行李，免費停車服務。同時咱們酒店早餐豐盛，有各種各樣的中餐小炒，有熱菜有涼菜，有辣口有甜口，希望營養豐盛的早餐能夠為您開啟元氣滿滿的一天。最後祝您和朋友能收穫滿滿的回去。絲路酒店全體員工真誠敬上。Уважаемый премиум-клиент, здравствуйте! Огромное спасибо за ваш пятизвездочный отзыв, это мотивация и надежда для всех наших сотрудников. Отель «Шёлковый путь» расположен напротив центрального железнодорожного вокзала. В радиусе пешком находятся три китайских ресторана. До аэропорта — 5 минут на автомобиле. В отеле круглосуточно дежурит китайский менеджер лобби, готовый помочь вам. Мы предоставляем бесплатную прачечную, помощь в оформлении SIM-карт, обмен валют через WeChat и Alipay, бронирование железнодорожных билетов, заказ еды на вынос, бесплатное хранение багажа и бесплатную парковку. Кроме того, наш отель предлагает обильный завтрак с разнообразными китайскими блюдами: горячими и холодными, острыми и сладкими. Надеемся, что питательный завтрак зарядит вас энергией на весь день. В заключение желаем вам и вашим друзьям вернуться с массой впечатлений. С искренним уважением, весь коллектив отеля «Шёлковый путь».Dear Premium Guest,Hello! Thank you so much for your review, which is the motivation and hope that drives all our staff. Silk Road Hotel is located directly opposite the Central Railway Station, surrounded by three Chinese restaurants within a 5-minute walk. It is just a 5-minute drive from the airport. Our hotel has a 24-hour Chinese-speaking lobby manager on-site to assist you. We offer a free laundry room, assistance with purchasing SIM cards, currency exchange via WeChat and Alipay, train ticket booking, food delivery ordering, free luggage storage, and free parking services. Additionally, our hotel provides a hearty breakfast with a variety of Chinese stir-fry dishes, including hot and cold options, spicy and sweet flavors, hoping a nutritious and hearty breakfast will kickstart your day with full energy. Lastly, we wish you and your friends a rewarding and fulfilling return. With sincere regards.

Response from Property: 親愛的至尊客户，您好。非常感謝您的好評，這是我們所有員工為之努力的動力和希望。絲路酒店地處中央火車站對面。步行5分鐘內有3家中餐廳包圍。距離飛機場5分鐘車程。酒店有24小時中國大堂經理在店為您提供幫忙。提供免費洗衣房，辦理電話卡，微信付款寶換匯，代買火車票，代訂外賣，免費寄存行李，免費停車服務。同時咱們酒店早餐豐盛，有各種各樣的中餐小炒，有熱菜有涼菜，有辣口有甜口，希望營養豐盛的早餐能夠為您開啟元氣滿滿的一天。最後祝您和朋友能收穫滿滿的回去。絲路酒店全體員工真誠敬上。Уважаемый премиум-клиент, здравствуйте! Огромное спасибо за ваш пятизвездочный отзыв, это мотивация и надежда для всех наших сотрудников. Отель «Шёлковый путь» расположен напротив центрального железнодорожного вокзала. В радиусе пешком находятся три китайских ресторана. До аэропорта — 5 минут на автомобиле. В отеле круглосуточно дежурит китайский менеджер лобби, готовый помочь вам. Мы предоставляем бесплатную прачечную, помощь в оформлении SIM-карт, обмен валют через WeChat и Alipay, бронирование железнодорожных билетов, заказ еды на вынос, бесплатное хранение багажа и бесплатную парковку. Кроме того, наш отель предлагает обильный завтрак с разнообразными китайскими блюдами: горячими и холодными, острыми и сладкими. Надеемся, что питательный завтрак зарядит вас энергией на весь день. В заключение желаем вам и вашим друзьям вернуться с массой впечатлений. С искренним уважением, весь коллектив отеля «Шёлковый путь».Dear Premium Guest,Hello! Thank you so much for your review, which is the motivation and hope that drives all our staff. Silk Road Hotel is located directly opposite the Central Railway Station, surrounded by three Chinese restaurants within a 5-minute walk. It is just a 5-minute drive from the airport. Our hotel has a 24-hour Chinese-speaking lobby manager on-site to assist you. We offer a free laundry room, assistance with purchasing SIM cards, currency exchange via WeChat and Alipay, train ticket booking, food delivery ordering, free luggage storage, and free parking services. Additionally, our hotel provides a hearty breakfast with a variety of Chinese stir-fry dishes, including hot and cold options, spicy and sweet flavors, hoping a nutritious and hearty breakfast will kickstart your day with full energy. Lastly, we wish you and your friends a rewarding and fulfilling return. With sincere regards.

Response from Property: Dear Premium Guest,Hello! Thank you so much for your review, which is the motivation and hope that drives all our staff. Silk Road Hotel is located directly opposite the Central Railway Station, surrounded by three Chinese restaurants within a 5-minute walk. It is just a 5-minute drive from the airport. Our hotel has a 24-hour Chinese-speaking lobby manager on-site to assist you. We offer a free laundry room, assistance with purchasing SIM cards, currency exchange via WeChat and Alipay, train ticket booking, food delivery ordering, free luggage storage, and free parking services. Additionally, our hotel provides a hearty breakfast with a variety of Chinese stir-fry dishes, including hot and cold options, spicy and sweet flavors, hoping a nutritious and hearty breakfast will kickstart your day with full energy. Lastly, we wish you and your friends a rewarding and fulfilling return. With sincere regards.

Response from Property: Dear guest, thank you for staying with us! Thank you for your feedback. We attach great importance to the guest's accommodation experience. The hotel has a 24-hour Chinese lobby manager to help you. Free laundry, phone card processing, WeChat Alipay currency exchange, train ticket purchase, takeaway ordering, free luggage storage, free parking services are provided. At the same time, our hotel has a rich breakfast, with a variety of Chinese stir-fried dishes, hot dishes, cold dishes, spicy and sweet dishes. I hope that the nutritious breakfast can start a full day for you. Finally, I wish you and your friends can return with a full harvest. Sincerely from all the staff of Silk Road Hotel.

Response from Property: Hello, thank you for staying at our hotel. Regarding the issue with our staff, we will speak with them seriously in private. We hope for your understanding. If you choose to stay with us again, we will provide you with even better service.

Response from Property: Dear Esteemed Guest,Thank you warmly for your excellent review. Your positive feedback is the motivation and inspiration for all our staff.Silk Road Hotel is conveniently located directly opposite the Central Railway Station. We are just a 5-minute drive from the airport and surrounded by three Chinese restaurants within a 5-minute walk.We offer a comprehensive range of services for your convenience:A 24-hour Chinese-speaking lobby manager is always available to assist you.Free laundry facilities.Services for setting up phone cards, WeChat/Alipay currency exchange, train ticket booking, and takeaway ordering.Free luggage storage and free parking.Our bountiful breakfast features a wide variety of Chinese cuisine, including diverse stir-fries, hot and cold dishes, with options ranging from spicy to sweet. We sincerely hope our nutritious meal helps you kickstart a fantastic day.Finally, we wish you and your friends a productive and memorable trip.Sincerely,All staff of Silk Road Hotel.

Response from Property: We're thrilled you enjoyed your stay with us! Your feedback means the world to usand we're glad our services met your expectations. Looking forward to welcoming youback soon!

Response from Property: Dear Valued Guest, Thank you so much for your perfect review! It's the driving force and source of motivation for all our staff. Silk Road Hotel is located opposite the Central Railway Station. It's surrounded by three Chinese restaurants within a 5-minute walk and a 5-minute drive from the airport. The hotel has a 24-hour Chinese-speaking lobby manager to assist you. We offer complimentary laundry facilities, phone card processing, currency exchange via WeChat Pay or Alipay, train ticket purchasing, takeout ordering, free luggage storage, and free parking. Our hotel breakfast is plentiful, featuring a variety of Chinese stir-fries, hot and cold dishes, spicy and sweet options. We hope this nutritious breakfast will start your day with energy. Finally, we wish you and your friends a memorable stay. Sincerely, All Staff of Silk Road Hotel

Response from Property: Dear valued guest, hello! Thank you very much for your excellent review, which is the driving force and hope for all our staff. The Silk Road Hotel is located opposite the Central Railway Station. There are three Chinese restaurants within a 5-minute walk, and the airport is a 5-minute drive away. A Chinese lobby manager is on hand 24 hours a day to assist you. We offer free laundry, phone card processing, currency exchange via WeChat and Alipay, train ticket purchases, takeout orders, free luggage storage, and free parking. We also offer a hearty breakfast with a variety of Chinese dishes, hot and cold dishes, spicy and sweet. We hope this nutritious breakfast will help you start your day full of energy. Finally, we wish you and your friends a fruitful return. Sincerely, from the entire Silk Road Hotel staff. Уважаемый премиум-клиент, здравствуйте! Огромное спасибо за ваш пятизвездочный отзыв, это мотивация и надежда для всех наших сотрудников. центрального железнодорожного вокзала. В радиусе пешком находятся три китайских ресторана. До аэропорта — 5 минут наавтомобиле. В отеле круглосуточно дежурит китайский менеджер лобби, готовый помочь вам. Мы предоставляем бесплатную прачечную, помощь в оформлении SIM-карт, обмен валют через WeChat и Alipay, бронирование железнодорожных билетов, заказ еды на вынос, бесплатное хранение багажа и бесплатную парковку. разнообразными китайскими блюдами: горячими и холодными, острыми и сладкими. весь день. Dear Premium Guest,Hello! Thank you so much for your review, which is the motivation and hope that drives all our staff. Silk Road Hotel is located directly opposite the Central Railway Station, surrounded by three Chinese restaurants within a 5-minute walk. It is just a 5-minute drive from the airport. Our hotel has a 24-hour Chinese-speaking lobby manager on-site to assist you. We offer a free laundry room, assistance with purchasing SIM cards, currency exchange via WeChat and Alipay, train ticket booking, food delivery ordering, free luggage storage, and free parking services. Additionally, our hotel provides a hearty breakfast with a variety of Chinese stir-fry dishes, including hot and cold options, spicy and sweet flavors, hoping a nutritious and hearty breakfast will kickstart your day with full energy. Finally, we wish you and your friends a rewarding and fulfilling return. With sincere regards.