Atour Hotel Pamir Tourist Area, Kashgar County

The service was excellent and very thoughtful. They sent a warm welcome message before check-in, which showed great attention to detail. Invoicing was efficient, and breakfast included authentic Xinjiang milk tea. The shower pressure was good, making for an overall superb stay.

The room was spacious, and the large TV with screen casting was a great bonus. The soundproofing was excellent. The invoicing process was super efficient, and the friendly staff at the front desk even gave me a bottle of hot water when I checked out.

Tashkurgan is small, so it doesn't really matter where you stay. The Pakistan International Hotel Night Market is relatively close, but there's not much to see in winter. The room's diffused oxygen supply was a bit insufficient; the elderly and children experienced altitude sickness and dizziness. The hotel immediately provided portable oxygen cylinders, which was really good service.

The first night, the showerhead leaked. The second night, the water was lukewarm, but it felt very cold when I showered. I asked the front desk, and they said they had just added cold water and it was still heating up, so we should wait a while before showering. But how could we wait when we were already halfway through our showers? The altitude there is quite high, and we absolutely couldn't afford to catch a cold. The elders were getting cold!

I booked a room in Tashkurgan with diffused oxygen throughout, and I almost suffocated. The oxygen level was 21%. I woke up several times feeling suffocated. I called the front desk, and they kept saying it was normal. I couldn't adjust it myself; the system was locked. A normal oxygen-enriched environment should be 23-25%, and at high altitudes, it should be even higher, above 26%. I just want to ask if the staff didn't know this? The bedside oxygen concentrator wasn't working well either. I called Ctrip's customer service at 6 AM, and only then did hotel staff come and fix it. I kept waking up gasping for air all night; it was a terrible experience.

The service was warm and the rooms were clean. It's a standard Atour hotel. I encountered some issues during my stay, which the hotel took very seriously. The manager resolved them properly until I was satisfied. Overall, the hotel is relatively new and there are still some issues that need to be addressed. I believe that with continuous improvements, it will only get better and better!

Avoid this hotel! 1️⃣ I called in the morning to confirm check-in and arrival time. When I arrived around 5 PM, they said only rooms on the first floor were available because I booked through another channel. I questioned the point of confirming in the morning, and they only moved me to the third floor. 2️⃣ I booked two nights. The first night, there were no slippers or welcome fruit. The second night, there were no tea bags, tea leaves, or beverages. Three adults were left with only two pairs of slippers. My conditioner and shower gel ran out halfway through my shower, and after I finished, there was no comb. 3️⃣ I contacted Ctrip, and they said the hotel would contact me. The hotel manager called an elderly person in the room and told me to call back in half an hour. There was no follow-up, and no response even at check-out. 4️⃣ On the second night, at 8:30 PM, after I reported the various problems to Ctrip, the front desk brought some fruit, saying, "Didn't you say there was no fruit?" Ha! In summary, for over 1000 RMB per night, the service quality was absolutely terrible. It's like a fake Atour! It's not worth the price; there are many other options at the same price. They only provide things when guests ask for them! Is this the service industry? Don't they even provide training before employees start working?! If they treat bookings made through third-party platforms differently, then don't list them on those platforms. Finally, the room information on Ctrip stated it was on floors 1-4, but it's actually only on floor 3. This is suspected false advertising!