When checking in, the staff at the counter could not speak English. With the help of translation software, they only expressed meal times and bath time, but did not mention check-out time and no written instructions! Because I had to go out for fun the next day, I asked the front desk staff at 7:50 for the check-out time. The staff said 12 o'clock in non-standard English. This was the answer that 4 of us heard! We came back at about 10:40, and another service staff kept shouting: "Check out OVER!" When we entered the reception hall, we were surprised to find that our luggage had been cleared out of the room and the suitcase was not fastened. The items were stuffed into the suitcase messily! Perhaps poor language communication was the main reason, but the hotel staff were very, very rude and rude, and they just cleared out the guests' belongings, which was very irritating! Very poor personnel training and management!
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