I have stayed in many Yaduo hotels across the country and I really like its bookish atmosphere. As a result, Taizhou Liuyuan Yaduo gave me an experience that I couldn’t imagine but couldn’t do. A family of 10 people came to Taizhou to play. I chose this hotel for its scenic advantages. 4 rooms of various types, staying for two days. I have a very young baby, so I deliberately chose a 30-square-meter double bed room with a wooden view. Two adults and two children stay. Not only is the room on the top floor, there is no elevator, so you have to walk one floor. At around 11 o'clock that night, I noticed that the noise in the room seriously affected my sleep. I turned off the air conditioner, but there was still a lot of noise. Contacted the front desk and was immediately told that it was a problem with the rooftop heat pump equipment and could not be solved. There was no way to complain. As a result, adults and children were kept awake almost all night by the noise. It was the kind of resonant sound that could still be heard through headphones. The waiter came up to communicate the next day and said that he received the complaint at 6 a.m., which meant that he came to complain after sleeping. I agreed to change the room, but after all kinds of pushback, I said it was an upgrade. In the end, I got a smaller room with a large bed and a balcony. 😡 Excuse me, the weather is in the 20s, why don't you give me a bigger room and a balcony? Can I sleep on the balcony? ! He said he would give me two breakfasts and a gold card. We came to experience Thai morning tea, and we booked a private room in the Huibin Building for the next morning. Who would have it in the hotel? Just refuse and ask if there is a better way to compensate? This probably angered the manager surnamed Hu, who was either away or off work. Anyway, he didn’t show up for two days. The store manager was "always on business trips" and never refused to negotiate. The answer given by the front desk was "The manager's reply may make you angrier" and even more speechless... On the second night, two 70+ elderly people found a pillow covered with small flying insects in their room. The scene was extremely shocking. I called the front desk and said they were taking photos to keep evidence, but in fact they were destroying the evidence. I changed rooms at 22:00 in the middle of the night. When we young people learned about the situation and went to the front desk to negotiate in the morning, they said they didn't know, no. I can’t help but ask, is this still the Atour hotel I have always chosen to stay at? Only if you can't think of it, Atour can't do it. The picture above shows the bugs still on the bed the next day. Well, Taizhou Liuyuan Atour gave me a "new" change in my opinion of Atour. I appeal to friends who want to stay at this hotel to refer to my negative review! ! !
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