Holiday Inn Taiyuan City Center

Waste time to write this bad review. The hardware is good. The service management is very chaotic. When checking in, a middle-aged man in a blue suit in the lobby took the initiative to help push the suitcase to the door. In fact, up to this point, I feel that the service is still OK. Later, the middle-aged man in the blue suit knocked on the door with a few fruits, saying that Ctrip users would give fruits when they settled in. After I opened the door, he went straight into my room and closed the door. At this time, there was only one woman and a strange man in the room, and the atmosphere was already very awkward. He asked me to add WeChat on my mobile phone, saying that he wanted me to post a good review on Ctrip, and his name was included in the good review. I think it is actually acceptable up to this point. After adding WeChat, he sent me a good review version. What I can't stand the most is that on the second day of check-in, he still harassed me through WeChat and asked me if I would check out? I think this is already very borderless. When checking out, I asked the front desk to issue a water bill. The front desk did not stamp the official seal after issuing the water bill. After I reminded him, I stamped the official seal. The total room fee was 1,300, and the credit card was deducted 1,500. Until the next day, the amount was not corrected. I called the front desk and the front desk said that they would ask the finance department to verify. In fact, when I was at the airport, the front desk kept calling and asking for good reviews on Ctrip. I never leave reviews on Ctrip, I just find it too annoying. I won't take a screenshot of the middle-aged man in the lobby repeatedly sending me WeChat messages asking for good reviews. I hope you can be careful and just pass the fruit in the door in the future. Don't enter the room without permission, and don't ask for good reviews behind closed doors. It's really embarrassing. Just because someone doesn't get angry doesn't mean they approve.

The Holiday Inn is not clean. There are hairs in the toilet and water stains on the bathroom floor tiles. I didn't take photos, and they urged me to check out in the morning before the check-out time. The air conditioner in the room can only be set to hot, but the breakfast is indeed rich.

I chose Taiyuan Wuzhou Holiday Hotel for my family and children's spring break. I was very satisfied with the pleasant stay experience. It is worth recommending! Thanks to the lobby manager Li Keliang for helping to solve the problem of room payment. It was thoughtful and considerate. Thanks to Mike Zhang Xingang. Because my family had a back injury and could not take the luggage when checking out, Mike was very enthusiastic and helped to move the luggage in time, which was very heartwarming. The hotel also thoughtfully provided pillows of different materials to meet different needs. My family chose latex pillows, which were particularly comfortable. The location of the hotel is also great. It is convenient to go to Shanxi Museum, Jinci Museum, Mengshan Giant Buddha, and high-speed rail station. The breakfast is also very rich, and the room is clean and bright. I will come again next time!