Shangri-La Far Eastern Tainan

The hotel is surrounded by a lot of great restaurants, snack bars, and fruit stands. Shopping is convenient, and in the evening, taking a stroll around the nearby school area is lovely. The environment is fantastic, and I highly recommend it.

The hotel is conveniently located next to Tainan Railway Station. As an established five-star hotel, there's no need to worry about cleanliness or service. My room on the 30th floor, facing the train station, offered a clear view of the Tainan coastline and skyline, which was absolutely beautiful. The fitness center, sauna facilities, and pool were all excellent. The turndown service was a thoughtful touch, providing fresh slippers and even tidying up the room again. Holding it to the higher standards of a five-star hotel, I'll nitpick a few areas that, if improved, would make it even better: Firstly, the hairdryer was underpowered and old – a 1200w model from 2018. It took almost 20 minutes to dry my hair, which was quite annoying. Secondly, the front desk hotline. I called the front desk about five times, and twice my calls went unanswered. Once was at 9 PM and another time at 11 AM, neither of which are unusual hours. This kind of issue shouldn't happen. Thirdly, the hotel facilities. Perhaps because it's an older hotel, there were slight signs of aging in the room's amenities, and the main light control was a bit inconvenient. Overall, however, it was a very pleasant stay. The staff's attitude was impeccable, and the price was reasonable. I would definitely choose to stay here again on my next visit.

The location is convenient, close to the train station and easily accessible to the city center. Plus, the environment is great and the service is excellent.

Honestly, this was the worst Shangri-La experience I've ever had. When I got to the room and opened the toilet, there was toilet paper still in it that hadn't been flushed. After using the bathtub, I accidentally spilled some water and discovered that the bathroom floor actually sloped in the opposite direction of the drain, with the drain being the highest point! All the water that should have flowed towards the drain under the sink instead flowed the other way and pooled next to the toilet, staying there all night. I called housekeeping, but no one came, so I had to step into a puddle every time I used the toilet the next day. When I complained to the front desk at checkout about housekeeping not responding, they just brushed it off, saying it was a shift change. Absolutely unacceptable!