Vibe Hotel Sydney Reviews

At the time of the booking, I requested a room without any trees blocking the windows. When we checked in on 19 October, we mentioned same to the front desk staff which obviously they were not aware of. The staff said they have allocated a room to us which he said he was not sure whether there were trees right outside the windows. We went up and surprisingly found that there were. If I had requested, the Hotel should have arranged. If they could not honour, they should have notified us at the time of check in. Not impressed already at the start! We went back to the front desk. A female staff was kind enough to offer us two rooms to choose with onsite viewing. We quickly chose the brighter room but without looking at the bathroom which is terrible with one of the sinks having a long line of crack across the sink. We found quite a large area of water on the floor near that cracked sink. Clearly, it’s the responsibility of the housekeeping staff. The bathtub is extremely terrible which we were not aware of until we used it at nighttime. It is full of damaged small black spots which at first we thought were dirt! Do not have a clue why it can still be there for guests use. We reported to the housekeeping staff but did not really want to change room as we had settled with stuff taken out from suitcases and did not want to change to the other only available room was much darker. The next morning my son was trying to book online the restaurant for dinner at the Opera House. He got stuck with it so we went down to the front desk and asked if they could call and book for us. A front desk staff, Walter, rudely responded with a long face by saying “Why do I have to book for you?”!!!! He then took out the telephone on the counter and walked away without saying a word!! As we understood it was a very busy environment at that time, we waited for the other female staff who kindly called the restaurant and successfully booked for us. What a contrast! This male staff, I would dare to say, does not fit in in the service industry and has already ruined the reputation of the hotel. On the 3rd day, we came back after dinner with beds not made up (the pillows were at the same state as we left the room for sightseeing), 2 stained bath towels and tissue box not filled up! On the 4th day at nighttime, a cockroach was running around in the living area! We paid for buffet breakfast for our entire stay which was not nicely presented as possibly with lots of guests and lack of staff. Cutlery was not clean including cups and glasses. As you can see from your records, we did not have the breakfast every morning and neither did our sons!

Great location, breakfast could have better selection and pastries could be more fresh. Other than that room was great, gym was nice, lobby was cozy

Absolutely comfortable and nice room, and there’s some free water soaked with fresh fruit in the grand design lobby just in the entrance area which is good👍🏽 And it takes 10mins walk to Central Station and quite convenient to go to many spots in Sydney Center

Very good location and convenient! Love the place. Good for city walk.

Nice spacious room, hotel good location, close to Museum train station with easy access to the airport

Lovely location in North Sydney. Right beside the train station. Also love the walk to Luna Park Sydney via the small stairway beside the hotel.

Provided a very large room, good amenities and the room overall was very clean.

The location is good Facilities is ok for hotel of such scale Staff is very nice Breakfast quality is nice, but lack variety The curtains in the room cannot block the light from outside at the ends of the curtain rail, affecting my sleeping quality.

4 of us stayed for 3 nights. Conditioner, lotion and box tissues completely ran out on second day in early afternoon b4 we went out and thot the staff would refill, came back thqt night with no refill as well as the capsules. I've called to mention the capsule as well as the sink knob which kept falling off. Last night with empty box tissue, conditioner and body lotion. Called again and said they would come, waited for about hour nothing had happened . Guess it's the last night so they can't be bother. Front desk checkin check out staff were friendly n helpful so don't know what went wrong. Location was perfect and we did happy hour and breakfast at the restaurant downstairs which were fabulous as well.

Clean and comfortable hotel. Location is reasonable good with walking distance to public transport.

In principle it is okey to have a sofa bed, but it will be better if vide hotel can provide extra bed.

Excellent location, walking distance to most of the places. The hotel is a bit old but overall very pleasure to stay! Friendly staffs and it is great to have capsule machine rather than instant coffee in the room!

The front desk staff were incredibly welcoming, the housekeeping staff were very kind, and the breakfast servers were also wonderfully friendly, truly making me feel right at home. I really enjoyed the traditional Western breakfast. The location is also super convenient, just a short walk to the train station. Plus, there's a large shopping mall nearby with a supermarket on its B1 level, perfect for all your daily needs.

No toothpaste, you can buy it at Cole’s where is 10 minutes away on foot distance