LOHAS Boutique Hotel Reviews

Response from Property: Dear Mr.Gustav, Thank you for your comments, and we do apologize to you and your family for these inconvenience we caused to you for our imperfect service. We will take care of these problem and promise these won’t be happen again. Once again,we are really sorry for these terrible problem, it would be appreciated if you could forgive me, We warmly welcome you and your family can stay our hotel next time. Sincerely, LOHAS Hotel

Response from Property: 尊敬的賓客：您好！ 感謝您百忙之中對我們酒店的點評, 很抱歉給您帶來了不愉快的入住體驗，同時酒店會加強內部員工培訓，增強服務意識，感謝點評.祝您生活愉快。

Response from Property: 尊敬的賓客： 您好！感謝您選擇下榻蘇州華嶼東方酒店，您的認可給予我們最大的動力，祝您旅途愉快。期待與您再見！

Response from Property: Dear Guest I am delighted that you had a wonderful stay at LOHAS Boutique Hotel by Kinghiwa and was especially impressed with the exceptional service from the team.Our team is honored to receive your glowing compliments.We look forward to have the opportunity to delight you again.Sincerely with best regards 

Response from Property: Thank you for choosing our hotel for your friend and for leaving such a sincere compliment! We are honored to hear your friend's positive comments about the service, layout, and room size. We are also delighted that your friend enjoyed our authentic Suzhou noodles and unique mung bean soup, adding a touch of joy to their trip. We look forward to serving you and your friends again in the future!

Response from Property: Dear guest, thank you for taking the time to share your thoughtful stay experience! The team is deeply encouraged to learn that you enjoyed your stay and felt our sincere service. Your generosity and understanding regarding the minor incidents during your stay touched us deeply and inspires us to continuously improve upon the details. Your appreciation for the Suzhou aesthetics of the restaurant and the guest rooms is a testament to our design team. We strive to blend the elegance of Jiangnan culture with modern comforts to create an immersive experience for our guests. Your trust is our driving force, and the team is already preparing surprises for your next visit. We look forward to serving you an even more wonderful "Suzhou Time" in the near future!

Response from Property: Dear guest, Hello! Thank you very much for your positive comments on Suzhou LOHAS Huayu Oriental Hotel. Our service tenet is to make every guest feel comfortable and warm. At the same time, we will always maintain our enthusiasm and guarantee our service quality, providing guests who choose Suzhou LOHAS Huayu Oriental Hotel with better services.

Response from Property: Dear guest, thank you for choosing our hotel and sharing such a thoughtful review! We are delighted that you and your family enjoyed the warm service, unique balcony views, and room amenities. Providing a warm and welcoming experience for family guests is always our priority, and your appreciation of our cleanliness and environment is our greatest encouragement. We look forward to creating wonderful memories for you and your family again on your next trip to Suzhou! We wish you and your family happiness and a safe journey!

Response from Property: Dear guest, thank you for your interest in our Jiangnan-style design! We are delighted that you enjoyed a peaceful and comfortable stay. We always uphold five-star service standards and provide you with a clean and hygienic environment. Your satisfaction is our greatest encouragement. We look forward to your next visit to discover more Jiangnan-style surprises!

Response from Property: Thank you for choosing Huayu Oriental Hotel and sharing your thoughtful stay experience! Your recognition is a great encouragement to us, especially your mention of the team's warm service and the surrounding environment. Suzhou's restrictions on non-licensed vehicles do cause inconvenience for those traveling by car, and we're pleased that our subway access will facilitate your trip. Nestled on the verdant riverbank of East Vitality Island, the hotel offers both tranquility and convenient transportation. The charming "Little Bund" promenade you mentioned is a favorite stroll for many guests. Thank you again for your positive comments on the cleanliness of our rooms, the value for money of our facilities, and the service of our staff. We are committed to providing our guests with a thoughtful experience embodying "Oriental Elegance." We look forward to your next visit, where we can help you discover more of Suzhou's ancient city—classic attractions like the Humble Administrator's Garden and Pingjiang Road are directly accessible by subway! Enjoy your trip and see you again!

Response from Property: Seeing you and your family having a good time, our staff are also happy! Providing a small surprise upgrade for families with children is what we are most happy to do~ I hope your baby will sleep well in the night of the terrace bed room with aromatherapy? Looking forward to seeing you next time! !

Response from Property: Dear guest, thank you for choosing Huayu Oriental Hotel and sharing your thoughtful stay experience! We are honored to know that you, your colleagues, and your children experienced our attentive service during your trip to Suzhou. We always prioritize the convenience of our family guests, from children's toiletries and aromatherapy options to upgraded lake view rooms. We strive to add a touch of warmth to your trip. The tranquil island setting of our hotel allows children to explore freely while adults relax – this is exactly the "small but beautiful" experience we strive to create for our guests. Your satisfaction is our greatest encouragement to our team, and we will continue to maintain our high standards of hygiene and service. We look forward to creating more wonderful memories for you next time you return to Suzhou for business or vacation! We wish you a pleasant journey and the health and well-being of your children!

Response from Property: Thank you for choosing to stay in our hotel and sharing your valuable experience! We are glad to know that you like the room space, facilities, soundproofing and small balcony. It is our great honor to add a touch of comfort to your journey. We apologize for the problem of bunk beds you mentioned. Your feedback is very important to us. We will immediately check the room bed configuration to optimize the guests' sleeping experience. At the same time, the team is also very encouraged that the breakfast can bring you delicious enjoyment (especially our handmade pasta!), and we will continue to maintain the quality of the food. Your suggestions are the driving force for our progress, and we look forward to providing you with a more perfect stay experience next time. If you have any other needs, please feel free to contact us! I wish you a pleasant journey!

Response from Property: Dear guest: Thank you for choosing to stay at our Jinhaihua.lohas Huayu Oriental Hotel and sharing your valuable feedback! We are glad to know that you like the environment around Vitality Island. We apologize for the difference in room tea breaks you mentioned. Usually, tea breaks will be different according to room types or booking times, but our service standards should remain the same. We have checked the reason as soon as possible. It may be due to service omissions on that day. We will strengthen internal training to ensure that such details are not missed. Your opinions are very important to us. If you come next time, please inform us of your needs in advance, and we will make proper arrangements for you in advance. We look forward to providing you with a more perfect stay experience again!