Youngor Hanp Hotel

Youngor Hanp Hotel Reviews

Youngor Hanp Hotel

No.158 Zhijin Road, Xiangcheng District, Suzhou, Jiangsu, ChinaView Hotel Details
Youngor Hanp Hotel
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Youngor Hanp Hotel Guest Reviews

4.8/5
Excellent
1610 reviews
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1610)
Positive reviews(1595)
Reviews with photos/video(148)
Delicious breakfast(144)
Friendly front desk staff(115)
Convenient parking(91)
Easy to get around(74)
Quiet & comfortable(68)
Many amenities(42)
Close to metro(37)
Great lift(13)
Negative reviews(15)
William Sun 1987
Superior 2-bed Room
Stayed in Jan 2024
Business travellers
146 reviews
4.0/5
Very Good
Posted on Jan 10, 2024
not bad, very nice place with big room, comfortable bed, good
Response from Property: Hello, dear Atour friends, there is a kind of encounter, without invitation, but with telepathy. Atour meets you unexpectedly and is committed to creating a first-class environment and neighborly service for guests. We will always create value-added services for customers, so that you can truly feel at home in Atour!
Billy Bones
Superior 2-bed Room
Stayed in Jul 2022
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Jul 31, 2022
Lovely clean hotel, close to station, nice and affordable. Everything clean and fresh, curtains blocked out all light. No issues, didn't try the breakfast though.
Response from Property: Dear guest: Thank you for your evaluation. Hope to see you again!
Pangzou
Elegant Queen Room
Stayed in May 2024
Solo travellers
1 reviews
0.5/5
Posted on May 8, 2024
1: The beauty contact lenses under the bathroom sliding door, I don't know which guest left them there for how long, 2: The dust in the drawer, how long has it been since it was cleaned, and they sold it to customers like this, is this the standard of Atour? 3: I weighed myself on the scale and found that the floor was really sticky. No one has ever said that there is such a thing as late-night porridge. Not recommended, not recommended
Original TextTranslated by Google
Response from Property: Dear Duoyou: Hello! We are sorry that this stay did not meet your expectations. If you have any questions during your stay, you can contact us directly so that we can solve them for you as soon as possible and give you a comfortable and pleasant stay. We also look forward to further communication with you. We have made rectifications to the hygiene issues. We serve late-night porridge in the restaurant on the second floor, and the dining time is from 9:30 to 11:00 p.m. I hope you can contact us when it is convenient for you, and we will definitely follow up and verify. Your opinions and suggestions will help us continuously improve our service quality. I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travellers
10 reviews
5.0/5
Outstanding
Posted on Apr 27, 2024
Zhaomu Anxin has great service. Facilities: Great Hygiene: Good Environment: Good Service: Good
Original TextTranslated by Google
Response from Property: Dear Duoer: Hello! Thank you for staying in our hotel and giving us a full score. We are very happy that you recognize the service of our hotel partners. We will definitely convey it in time. Your evaluation and recognition are the driving force for our progress. We will continue to maintain high-quality service and look forward to your visit again! I wish you a happy life
Guest User
Elegant Queen Room
Stayed in Mar 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Mar 4, 2024
Yes, I will choose Atour if there is one nearby. It is more cost-effective. If it is too expensive, it will be boring to live alone. If it is too cheap, the environment is not good.
Original TextTranslated by Google
Response from Property: Dear Duoyou: Hello! Thank you for your recognition of Duoer. The hotel is located at No. 158, Zhijin Road, Huoli Island, Xiangcheng District, Suzhou, about 400 meters away from Huoli Island Station of Suzhou Metro Line 4. It is very convenient for travel. Your recognition is the driving force for our continuous progress. We are very happy that you recognize our partner service. We will continue to maintain high-quality service and look forward to your visit again!
Guest User
Superior 2-bed Room
Stayed in Jan 2024
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Jan 20, 2024
The breakfast was good, the service was attentive, the environment was very good, and the service staff had a very good attitude
Original TextTranslated by Google
Response from Property: Hello, dear friends of Duo, there is a kind of encounter, without invitation, but there is a connection between you. Atour meets you unexpectedly. We are committed to creating a first-class environment and neighborly service for our guests. We will always create value-for-money services for our customers, so that you can stay in our hotel. Atour truly feels like home!
Milasiji
Jimu Family Room
Stayed in Dec 2023
Family
18 reviews
5.0/5
Outstanding
Posted on Feb 10, 2024
Facilities: relatively new Sanitation: good conditions Environment: relatively remote around the hotel Service: good
Original TextTranslated by Google
Response from Property: Hello, dear Atour friends, there is a kind of encounter, without invitation, but with telepathy. Atour meets you unexpectedly and is committed to creating a first-class environment and neighborly service for guests. We will always create value-added services for customers, so that you can truly feel at home in Atour!
Qiloudebaimao
Executive Queen Room
Stayed in Dec 2023
Business travellers
13 reviews
2.5/5
Posted on Dec 23, 2023
Because I decided to go to Suzhou for a meeting at short notice, there were no familiar hotel series around the venue. Considering the convenience and the fact that many people recommended Atour online, I tried it. To be honest, I was quite disappointed: 1. When I checked in, the front desk invited me to become a member, but after repeatedly emphasizing that it was not necessary for the time being, I needed a verification code to open the room card. Fortunately, I took a closer look and it turned out to be the verification code for membership. This should be considered a fraud! 2. This time I booked a room temporarily, and I chose an executive king-size bed room. As a result, I found that the floor was uneven as soon as I entered the door (see Figure 1). Moreover, this inconspicuous problem, but wearing slippers, is particularly easy to affect walking. I feel that the hotel is like this! 3. I turned on the TV and found that the remote control receiver was actually like Figure 2. At first, it was still upside down, which was also a long-term experience! 4. The dust on the window glass (Figure 3) is probably not counted in months! 5. Some of the mung beans in the mung bean porridge for breakfast have not opened yet, and the fried eggs are cold. You must watch when cooking noodles, otherwise they will be left there for you. There will be no call and it is even less likely to have a pager. It looks okay, but it is really not as good as similar ones! I won't go into details about other minor issues such as the room hygiene details, traces left by the previous guest (which were really subtle), and the door not being able to close by itself. Anyway, it was my first time staying at Atour and I might have been unlucky, so I'll just give you a reference!
Original TextTranslated by Google
Response from Property: We are very sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies. With apologies, we sincerely hope that you will stay with us again. We will provide you with better service.
Virgoshichunvzuodeyisi
Superior Queen Room
Stayed in Nov 2023
Family
4 reviews
1.0/5
Posted on Nov 9, 2023
Service: The sheets were not disinfected and clean. The hair dryer was broken. The air conditioner had no hot air. The water temperature in the shower was very low. It was so hot that it froze to death. 4 people all had colds. I communicated with the front desk and called the maintenance staff. They told me that they could not solve the problem and gave me two bottles. Mineral water is very confused about what kind of operation this is? Give me cold medicine? I don’t really understand. Don’t stay there. There are so many problems and the hotel doesn’t have a reasonable explanation.
Original TextTranslated by Google
Response from Property: Dear Duoyou, we will do our best to solve the problem you have raised. Our bedding is washed and disinfected by a professional company. You can rest assured that our bedding is changed for each guest. Our hair dryers are all brand new. If they are not working properly, you can call the front desk at any time. We can adjust the air conditioner to hot air. If you need help, you can call the front desk! We have properly solved the hot water problem! Looking forward to your stay again!
Lianzixi
Superior Queen Room
Stayed in Nov 2023
Business travellers
4 reviews
5.0/5
Outstanding
Posted on Nov 8, 2023
The room is clean, spacious and bright. The service attitude is very good. The breakfast is rich. I will come again if I have the chance.
Original TextTranslated by Google
Response from Property: It is a pleasure to meet you in the elegant water town of Suzhou. Duoduo's family has always believed in the neighborhood culture. Our goal is to treat guests as family members and make you feel surprised and touched. Thank you for your praise, which makes Duoer more confident in herself.
Guest User
Jimu Double Bed Room
Stayed in Oct 2023
Solo travellers
20 reviews
5.0/5
Outstanding
Posted on Oct 27, 2023
The hotel is quiet and comfortable with good sight. From the lobby to the room, it is very clean and tidy. The front desk service is meticulous and thoughtful. The mattress and pillow experience is good. I stayed there several times in a row and decisively gave up the original plan to stay in the area around the old city of Suzhou. It is also very convenient to take the subway line 4 to the old city in five stops.
Original TextTranslated by Google
Response from Property: It is a pleasure to meet you in the elegant water town of Suzhou. Duoduo's family has always believed in the neighborhood culture. Our goal is to treat guests as family members and make you feel surprised and touched. Thank you for your praise, which makes Duoer more confident in herself.
KINGYANMA
Jimu Family Suite
Stayed in Oct 2023
Family
6 reviews
1.5/5
Posted on Oct 4, 2023
I rarely write reviews because I understand the difficulty of the hotel, but I feel that I must do it this time, otherwise I will be unfaithful to my conscience. Because this time my wife, son and sister-in-law went to Suzhou together, and after comparing many hotels online, they chose to stay in this hotel out of trust in Atour. The feelings after checking in are as follows: The service at the front desk is quite satisfactory, and everyone feels that the suite is also NICE, but the series of encounters afterwards I feel that I have encountered all the unsatisfactory things that may be encountered in all hotels in this hotel. First: After checking in, I found that the toiletries were extremely simple. Except for toothbrushes and combs, there were no other things, and there were no cotton swabs or anything. Second: I don’t know how to clean the tabletop of the second bedroom. The tabletop is sticky as if the previous drink was spilled and not wiped. Third: Both TVs can’t be watched. After calling the front desk for ten minutes, no one came to solve it. I called again for the second time before someone came to solve it. Fourth: This time, the focus: After sleeping all night, my wife and sister-in-law were all covered with bumps bitten by unknown insects. The next morning, I asked the hotel to change the sheets. When I came back to lie on the bed at night, I still felt bitten. I asked the front desk again and changed the sheets again. Fifth: After cleaning the small bathroom the next day, there was no garbage bag, the toiletries were still simple, and there was a door stopper in front of the toilet in the small bathroom. I don’t know why it was booked in this position. Every time I went to the bathroom, my feet would be hit. Sixth: Except for mineral water, other drinks were not replenished on the second day. Seventh: After the complaint, Ctrip solved it very quickly, at least there was an attitude of recognition of the mistake (in fact, it had nothing to do with Ctrip), but the hotel responded very slowly, and no one came to apologize until after ten o'clock. Eighth: There were nails under the carpet at the door of the room, which would directly prick my feet. I reported it to the sanitation attendant in the building and was told that it was nailed to the carpet and could not be solved. 😂 All the above facts can be taken with photos as evidence. As a trust in Atour, regardless of the price increase of accommodation fees during the long holidays, at least the services should be provided, but this stay really felt like a big coach inn, which was not worthy of the name. And this mite bites people, I really hope it can be completely solved. I saw guests complaining before, and I thought the hotel would pay attention to it, but there was no result. 😂
Original TextTranslated by Google
Response from Property: We are very sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies. With apologies, we sincerely hope that you will stay with us again. We will provide you with better service.
Guest User
Elegant Queen Room
Stayed in Mar 2024
Solo travellers
4 reviews
5.0/5
Outstanding
Posted on Mar 28, 2024
Feihe's service is very good! Because of the change in schedule, I couldn't check out on time. The front desk lady was very enthusiastic and quickly helped to solve it! ~ The room is very large and clean! Not stuffy at all. All kinds of facilities are very new! Toiletries are very complete. There are both Chinese and Western breakfasts! ! The Internet speed is very fast~
Original TextTranslated by Google
Response from Property: The best travel is that you will always encounter unexpected warmth here in Duoer. Among millions of people, you are not a step earlier or later. Duoer is glad to meet you. A thousand miles of spring breeze is not as good as a satisfied smile of yours. We look forward to experiencing more surprises when you come next time.
Guest User
Superior 2-bed Room
Stayed in Dec 2023
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Jan 31, 2024
Good service, quiet, clean, worth staying, cheap
Original TextTranslated by Google
Response from Property: The best travel is that you will always encounter unexpected warmth here in Duoer. Among millions of people, you are not a step earlier or later. Duoer is glad to meet you. A thousand miles of spring breeze is not as good as a satisfied smile of yours. We look forward to experiencing more surprises when you come next time.
Guest User
Jimu Family Room
Stayed in Sep 2023
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Sep 17, 2023
The room was very clean, the service was very good, and the location was quite convenient. I stayed with my friends. Because of the air conditioning problem in the room, the hotel helped to change the room in time. A very satisfactory stay
Original TextTranslated by Google
Response from Property: Thank you for your review of Duo Xiaoer's. Your recognition is the goal and motivation for Duo Xiaoer to move forward. Duo Xiaoer believes that guests are family members, so that every trip you take feels like returning home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to their loved ones. Atour is a humanistic hotel with the theme of reading and humanistic photography. You should feel the cultural and artistic atmosphere that is different from other hotels. I hope to meet you again. Duo Xiaoer is waiting for your return.