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Verified reviews
Location9.5
Amenities9.4
Service9.6
Cleanliness9.6
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Friendly front desk staff(462)
Perfect for kids(125)
Luggage delivery service(55)
Has facilities for children(36)
Garden view(30)
Negative reviews(97)
Guest User
Standard Room
Date of stay: Mar 2026
Couple
23 reviews
10/10
Outstanding
Posted on Apr 9, 2026
The hotel's location is superb! It's right next to Humble Administrator's Garden, and Suzhou Museum and Lion Grove Garden are just a 10-minute stroll away. Plus, Metro Line 6 goes directly to Tiger Hill – extremely convenient! The hotel itself features traditional Suzhou-style architecture, making for a wonderful travel and stay experience. If you're driving, you can contact the hotel in advance, and they'll guide you to drive into their spacious courtyard for parking.
Original TextTranslated by Google
Response from Property: 您好!非常感謝您選擇下榻蘇州拙政別苑酒店,並抽出寶貴時間與我們分享您的入住體驗,看到您對我們很滿意,我們感到不勝榮幸,我們一直以顧客即是家人、朋友、好鄰居的服務理念,力爭為每位到店的顧客提供舒適的環境,貼心的服務,讓顧客感受到家人般的關懷,來到小拙您就是我們的家人,您的滿意是我們追求的最終目標,也是我們前進的最大動力,酒店的成長離不開您的支持與陪伴,希望您繼續支持我們,我們會更加努力,力爭更好。歡迎您隨時回家!
Response from Property: 您好!非常感謝您選擇下榻蘇州拙政別苑酒店,並抽出寶貴時間與我們分享您的入住體驗,看到您對我們很滿意,我們感到不勝榮幸,我們一直以顧客即是家人、朋友、好鄰居的服務理念,力爭為每位到店的顧客提供舒適的環境,貼心的服務,讓顧客感受到家人般的關懷,來到小拙您就是我們的家人,您的滿意是我們追求的最終目標,也是我們前進的最大動力,酒店的成長離不開您的支持與陪伴,希望您繼續支持我們,我們會更加努力,力爭更好。歡迎您隨時回家!
Guest User
Guestroom
Date of stay: Mar 2026
Family
24 reviews
10/10
Outstanding
Posted on Apr 6, 2026
The hotel staff were very enthusiastic and even gave us a small gift when we checked out during the holiday, which was a thoughtful touch. The room was clean and well-equipped, and the family room we booked had decent space. The hotel is very close to Humble Administrator's Garden, and Suzhou Museum is also within walking distance, which is super convenient! [Love]
Original TextTranslated by Google
Response from Property: 您好!非常感謝您選擇下榻蘇州拙政別苑酒店,並抽出寶貴時間與我們分享您的入住體驗,看到您對我們很滿意,我們感到不勝榮幸,我們一直以顧客即是家人、朋友、好鄰居的服務理念,力爭為每位到店的顧客提供舒適的環境,貼心的服務,讓顧客感受到家人般的關懷,來到小拙您就是我們的家人,您的滿意是我們追求的最終目標,也是我們前進的最大動力,酒店的成長離不開您的支持與陪伴,希望您繼續支持我們,我們會更加努力,力爭更好。歡迎您隨時回家!
Guest User
Deluxe Queen Room
Date of stay: Mar 2026
Family
4 reviews
10/10
Outstanding
Posted on Apr 4, 2026
Extremely satisfied! The hotel is very close to the scenic area; Humble Administrator's Garden is right outside. Our car was too hot, and they even helped us store our fruit in the fridge, which was fantastic service. Downstairs, there's a small blackboard with a simple map and food recommendations.
Original TextTranslated by Google
Response from Property: Hello! Thank you so much for choosing to stay at Suzhou Zhuozheng Bieyuan Hotel and for taking the time to share your experience with us. We are honored to see your satisfaction. We always treat our guests like family, friends, and good neighbors, striving to provide a comfortable environment and attentive service, making every guest feel cared for like family. At Zhuozheng, you are part of our family. Your satisfaction is our ultimate goal and our greatest motivation. The hotel's growth is inseparable from your support and companionship. We hope you will continue to support us, and we will work even harder to achieve even better results. Welcome home anytime!
Luweiwei@
Double Room
Date of stay: Mar 2026
Family
5 reviews
10/10
Outstanding
Posted on Apr 4, 2026
The hotel's location is excellent, just around the corner from the Humble Administrator's Garden entrance, and the exit of the garden is right by the hotel's doorstep. If proximity is your main concern, this is a perfect choice.
However, if you prioritize the quality of your stay, please note that the basic room type I booked was on the 3rd floor. The elevator doesn't go directly to the 3rd floor; you have to take it to the 2nd floor, then walk through a corridor and take the stairs up to the 3rd floor.
Also, food deliveries don't come up to the rooms here. All deliveries are left on a shelf on the first floor, and there are no robots to bring them up. When I went down to get my delivery, I asked the front desk, and they said staff could help bring it up, but I'm not sure if that's always the case, as the front desk didn't mention this when the delivery person asked in the morning.
Everything else was pretty good. It's expected that prices are higher during holidays. For those who prefer a more spacious room, I wouldn't recommend the basic room type; it's a bit too small.
Finally, when we checked into our room, there were some sticky spots on the floor. The cleaning staff could be a bit more attentive.
Original TextTranslated by Google
Response from Property: Thank you for your stay and positive review. As you mentioned, our excellent location is one of our advantages, and we are truly delighted. Your satisfaction is our primary goal. Thank you so much for your feedback, and we sincerely look forward to your next visit. Wishing you a happy life!
Guest User
Standard Room
Date of stay: Mar 2026
Couple
40 reviews
8.5/10
Very good
Posted on Apr 3, 2026
The hotel is located in the old town, which is very lively and close to Humble Administrator's Garden and the museum. It has its own parking lot, which is convenient. There are many restaurants nearby, so dining is very easy. The hotel is a bit old, but the room space is decent, and the bedding is quite comfortable.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you so much for taking the time to leave your review. Our goal is for every guest to arrive with anticipation and leave with complete satisfaction. Not receiving your perfect score means we need to improve, and we will reflect on our actions and strive to achieve 100%!
Guest User
Guestroom
Date of stay: Feb 2026
Family
12 reviews
10/10
Outstanding
Posted on Mar 29, 2026
On our self-driving trip to Suzhou in spring 2026, our main focus was the Humble Administrator's Garden and the Suzhou Museum, enjoying the flowers and gardens. We booked a family room, which had 2 bedrooms and 1 bathroom. The room was spacious, clean, and had an antique charm. It's incredibly close to both the Humble Administrator's Garden and the Suzhou Museum, and there's a snack street right downstairs, making shopping and getting around very convenient. What's more, the family room was quiet, the beds were comfortably firm yet soft, and the pillows were just right. This meant we had excellent sleep quality for both nights, which provided us with plenty of energy for our few days of sightseeing!
Original TextTranslated by Google
Response from Property: Thank you for your stay and positive review. I'm always dedicated to serving our customers with the best enthusiasm and smiles. I hope to grow even better with your encouragement. Wishing you beauty, loveliness, and charm! I'll be waiting for you!
Guest User
Enjoyable Room
Date of stay: Feb 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Mar 22, 2026
Very close to Humble Administrator's Garden. The room was clean, and soundproofing was good. The staff were friendly, and they even offered luggage storage.
Original TextTranslated by Google
Response from Property: Thank you for your stay and positive review. I'm always dedicated to serving our customers with the best enthusiasm and smiles. I hope to grow even better with your encouragement. Wishing you beauty, loveliness, and charm! I'll be waiting for you!
Guest User
Enjoyable Room
Date of stay: Feb 2026
Travelling with friends
12 reviews
10/10
Outstanding
Posted on Mar 23, 2026
The location is fantastic! It's just a two-minute walk to Humble Administrator's Garden, and the museum, Prince Zhong's Mansion, and Lion Grove Garden are all nearby. There are also plenty of great food options around. The hotel recommended Xiao Yuanlin to us, and the food was delicious!
Original TextTranslated by Google
Response from Property: Hello! Thank you so much for choosing to stay at Suzhou Zhuozheng Bieyuan Hotel and for taking the time to share your experience with us. We are honored to see your satisfaction. We always treat our guests like family, friends, and good neighbors, striving to provide a comfortable environment and attentive service, making every guest feel cared for like family. At Zhuozheng, you are part of our family. Your satisfaction is our ultimate goal and our greatest motivation. The hotel's growth is inseparable from your support and companionship. We hope you will continue to support us, and we will work even harder to achieve even better results. Welcome home anytime!
ChristinaMorgan
Superior Suite
Date of stay: Feb 2026
Business traveller
14 reviews
10/10
Outstanding
Posted on Mar 20, 2026
The location is fantastic, very close to Suzhou Museum, Humble Administrator's Garden, and Pingjiang Road. The room is spacious and very clean. I initially thought hotels in the old city might be a bit run-down, but it completely exceeded my expectations!
Original TextTranslated by Google
Response from Property: 感謝親的入住及好評,如同您所説地理位置的優越也是我們的優勢,我們由衷的感到開心,能讓您滿意就是我們最初的理念,非常感謝您對我們的評價,竭誠期待您的再次光臨,祝您生活愉快!
Guest User
Guestroom
Date of stay: Feb 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Mar 20, 2026
The hotel is right next to the Humble Administrator's Garden, just a few minutes' walk to the scenic area, making it super convenient for exploring the gardens. The subway and bus stations are right outside, so it's close to Pingjiang Road, Guanqian Street, and the Suzhou Museum. If you're driving, there's ample parking too, so getting around is completely hassle-free. The front desk efficiently handled our check-in and proactively offered tips on local attractions and touring strategies. Room service was prompt, and the staff were warm, friendly, and always willing to help, making us feel right at home.
Original TextTranslated by Google
Response from Property: 感謝親的入住及好評,如同您所説地理位置的優越也是我們的優勢,我們由衷的感到開心,能讓您滿意就是我們最初的理念,非常感謝您對我們的評價,竭誠期待您的再次光臨,祝您生活愉快!
Guest User
Double Room
Date of stay: Feb 2026
Family
2 reviews
10/10
Outstanding
Posted on Mar 17, 2026
The environment is clean and tidy, the room is spacious and well-lit, and the facilities are complete. It's very close to Humble Administrator's Garden and Lion Grove Garden.
The ladies at the front desk were very warm and thoughtful, and even upgraded our room for free, which was very considerate.
Original TextTranslated by Google
Response from Property: Thank you for your stay and positive review. As you mentioned, our excellent location is one of our advantages, and we are truly delighted. Your satisfaction is our primary goal. Thank you so much for your feedback, and we sincerely look forward to your next visit. Wishing you a happy life!
Guest User
Standard Room
Date of stay: Feb 2026
Travelling with friends
2 reviews
10/10
Outstanding
Posted on Mar 26, 2026
I stayed at this hotel with my team from March 14–17, 2023, and honestly, it was such a good experience. There were 13 of us, and even before we arrived, the staff replied to all our questions super quickly and very clearly.
When we checked in, I felt relieved right away—this was my first time in China, and the hotel’s location made everything easier. It’s surrounded by tourist spots, restaurants, souvenir shops, and convenience stores, so we didn’t have to worry about anything.
The room was clean, organized, and smelled really nice thanks to the soap and shampoo. The front desk staff were also really helpful. Even though we used a translation app to communicate, we still got everything we needed.
Response from Property: 您好!非常感謝您選擇下榻蘇州拙政別苑酒店,並抽出寶貴時間與我們分享您的入住體驗,看到您對我們很滿意,我們感到不勝榮幸,我們一直以顧客即是家人、朋友、好鄰居的服務理念,力爭為每位到店的顧客提供舒適的環境,貼心的服務,讓顧客感受到家人般的關懷,來到小拙您就是我們的家人,您的滿意是我們追求的最終目標,也是我們前進的最大動力,酒店的成長離不開您的支持與陪伴,希望您繼續支持我們,我們會更加努力,力爭更好。歡迎您隨時回家!
AAAlimoliyahongzhayouyu
Double Room
Date of stay: Feb 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Mar 13, 2026
The service quality at this hotel is truly commendable! The front desk staff were warm and professional, making the check-in process efficient and quick. Room service was meticulous and always responsive to our needs. The restaurant service was attentive, making for an excellent dining experience. They truly made us feel at home!
Original TextTranslated by Google
Response from Property: 您好!非常感謝您選擇下榻蘇州拙政別苑酒店,並抽出寶貴時間與我們分享您的入住體驗,看到您對我們很滿意,我們感到不勝榮幸,我們一直以顧客即是家人、朋友、好鄰居的服務理念,力爭為每位到店的顧客提供舒適的環境,貼心的服務,讓顧客感受到家人般的關懷,來到小拙您就是我們的家人,您的滿意是我們追求的最終目標,也是我們前進的最大動力,酒店的成長離不開您的支持與陪伴,希望您繼續支持我們,我們會更加努力,力爭更好。歡迎您隨時回家!
Guest User
Double Room
Date of stay: Feb 2026
Solo traveller
8 reviews
10/10
Outstanding
Posted on Mar 10, 2026
Excellent, I really liked it! It's very clean, highly recommended. The staff attitude is great, and it's right next to Humble Administrator's Garden.
Original TextTranslated by Google
Response from Property: The moment I saw your positive review, I was deeply moved. Your affirmation is the greatest support and encouragement for our shop. Your positive review is like a guiding light, constantly leading us to strive for higher standards. To meet your higher expectations, we are constantly correcting and improving ourselves. This is the greatest reward we can give back to our lovely customer—you. We will always remember your support, and we hope you will remember that there is someone eagerly awaiting your return.