Home Inn Selected Hotel (Suzhou Mudu Ancient Town Duchuan Bridge Subway Station)

I won’t go there anyway. A superior double room has no windows or fake windows. The video is really deceiving.

The management of this hotel is chaotic and the waiters are unprofessional! I'm not staying here myself, but my family members are coming to Suzhou for a trip. I booked two rooms for two nights at once and completed the order payment! The hotel attendant asked my family if they wanted to renew their room the next morning when they left the hotel, and charged them a second time! My family who stayed today contacted the hotel to get a refund but to no avail. I have to coordinate with the platform over the phone to refund the Ctrip order I made two days ago! Let me explain here, regardless of whether his decision is reasonable or not. The price difference between the on-site renewal order and the platform renewal order at the family front desk alone is tens of dollars! Because of this price difference, the hotel asked me to apply for a refund for the order I made two days ago through the platform, but it refused to refund the money my family paid at the front desk! When the hotel notified me that I had to pay twice, it was already 11 o'clock at night on the second night of my extended stay, and the platform could no longer apply for a refund! What is the difference between this and a black shop? The attached picture is a screenshot of my Ctrip order!

The soundproofing in the room is very poor, almost non-existent. In the morning, you can clearly hear people walking and carrying luggage outside in the corridor. I can't sleep at all.

Facilities: fully equipped Hygiene: the room is quiet and comfortable Environment: beautiful environment Service: The front desk staff is very enthusiastic and there is a parking lot for free parking

Check out around 9:30 and the invoice is being issued. However, at 11:23, I received a call from the hotel staff questioning that there were two missing towels in room 3015, and asked me directly to ask my colleagues if they had taken them away. After that, my colleagues were in a bad mood after answering the phone. To this end, I would like to make three points: First, check-out and invoicing take a lot of time. How do you do the check-out inspection during this period? It took two hours to call us to question the towels we took away? Second, the door of room 3015 of my female colleague was open when I checked in. Because I was afraid of the incident where a female Home Inn customer was assaulted by a stranger a few years ago, I did not dare to stay. I asked to change my room to room 3007 before I checked in. How does the hotel provide security? If you don't accept the disclosure, do you conduct complete surveillance to see if the front door is open when you check in? Third, the hotel staff should think carefully about whether they have found out clearly before questioning the customer over the phone. Do we still dare to use Home Inn after the "towel wipe... incident"? We bring our own disposable towels and water bottles so that we don’t have to take things away that we don’t use. Should we bring them back to clean the toilet? Sometimes the hotel should really consider whether good words and deeds are inappropriate.

Service is good. And the store decoration and staff service are very good, the surrounding is also very lively, it is worth recommending

Overall this hotel is not very big, but the price/performance ratio is very high. The price is not high during the Mid-Autumn Festival, and the sanitation near the scenic spot is also very good. You must swipe your room card to take the elevator, which is safer.

Small, average front desk service, low security

Very bad service attitude