3192 Reviews
Hotel Nikko Suzhou
Suzhou New Area Suzhou|1.18km from Heshan Park (Northeast Gate)
Did not meet expectations. Building has issues.
-Rooms had temperature issues that the AC could not handle, Hotel tries to handle this with curtains and a paper notice (see picture. With the curtains closed Room was 35°C at check-in in winter because the room was on the sunny side).
-Lack of hot water for the shower/bath in the evening, hotel said it has trouble handling peak hours (and they weren't even fully booked).
-Shoehorn dropped in the middle of the night, waking us. Hanger is a double sided tape variety.
-Other obvious maintenance issues like the electrical socket being misaligned, and the toilet seat having bad gearing in the smart toilet.
-No decaf coffee available in the room, the staff said there is none (did not even know what it was). Normally with this brand of coffee the decaf is in blue packets.
-Breakfast was mediocre at best. Pretty standard mainland fare. Line to the noodle stall was excessive, and for everything else the quality was lacking.
On the positive side, the pool and the sauna were satisfactory. Good parking too. Firm bed for those who like it. Staff was fairly responsive despite, although Chinese is helpful. And for one of the 3 rooms booked we got an upgrade (although all of the negatives above still apply)
Excellent
5203 Reviews