Popular 5-Star Hotels in Surabaya

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Reviews for Surabaya Hotels

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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

4.6/578 Reviews
rated excellent location service amenities cleanliness but housekeeping to watch on quantity of toiletry like shampoo conditioner and lotion - to has 2 set instead 1 for couple and full content rather portion . Instruction to be display where light panel is hidden .
The Westin Surabaya

The Westin Surabaya

4.9/570 Reviews
A pleasant surprise for us when visiting Surabya. Though it is located at West Surabaya, a bit far from where our meeting was, the trip is worthwhile. All about this hotel is just right, from the service to all the hotel facilities are great (maybe since it is still quite new). I would say this Westin in Surabaya is even better than the one in Jakarta from all aspects. We booked the suite which is amazing and the standard room also quite nice, though we dont get to have the premium coffee and ferragamo soaps. Union around corner opened till 2 AM and the hotel is attached to the largest Mall in southeast asia (from what I heard). However, I have not really used all the hotel facilities and I skipped the breakfast (because I was way too full from prior night meal). The only thing that a bit bother me is the blind installed in all the bathroom including in the suite room, where it is very noticable it is wrinkly and not properly installed. A bit crack inthe almost perfect experience. However, i would still rate the hotel 5 star for everything else.
Bumi Surabaya City Resort

Bumi Surabaya City Resort

4.6/556 Reviews
Nestled in an enviable location, this hotel has rightfully earned its popularity among locals. Upon arrival, we were greeted by a team of amiable staff who extended a warm welcome. The breakfast buffet was exceptional, and we highly recommend trying the in-house nasi goreng. The spacious rooms, while lacking in some amenities, were otherwise comfortable. However, we did notice a slight odor of dampness and dust that was slightly unpleasant. One minor quibble we had was with the lighting - the dimming lights were not strong enough to provide sufficient illumination, especially after sunset. Additionally, we were disappointed to find only one pair of slippers provided in the room despite booking for two guests in each of our two rooms. Was this a cost-cutting measure? Our biggest issue arose when we arranged for the hotel's car service to take us to the airport upon departure. The driver first dropped off our parents at the domestic terminal, but it wasn't until later that he informed us of an additional charge to take us to the international terminal - despite the short distance between them. We had already paid a premium for the hotel's chartered car service, and it was disappointing that the driver did not disclose this additional charge upfront. While we understand the importance of profit margins, we believe it's essential to prioritize transparency and honesty with guests. Overall, this hotel was a decent choice for the price we paid. Despite the minor drawbacks, we enjoyed our stay and appreciated the friendly staff and excellent breakfast.
Ascott Waterplace Surabaya

Ascott Waterplace Surabaya

4.6/567 Reviews
Ascott waterpalace hotel lobby is located in front of PTC west lobby. I entered the wrong lobby, apartment lobby so need to turn around. After taking the parking ticket, I parked my car near lobby and started started the check-in process. The check-in process takes about 30 minutes because it explains many rules that must be obeyed and the procedure for replacing the parking ticket with a parking card after check-in and replacing the parking card with a parking ticket at check out. Fortunately, the check-in process was carried out in a sitting position with a comfortable and soft chair. The hotel lobby is on the left while the apartments are on the right. The interior and furniture are still very well maintained and good even though the corridor leading to the room feels stuffy and hot. Executive rooms have kitchen facilities, living room, dining table, bedroom and bathroom. Cooking utensils and cutlery are very complete. Microwaves, electric stoves, sinks, dispensers, kettles, pans, plates, glasses, spoons, forks, soup bowls, and washing machines are all complete and functioning properly. The room is really suitable for gatherings event and cooking together. There are 2 TV's in the living room and bedroom. Wifi and TV service is also very good. Amazingly, I paid close attention to the cleanliness in my room, with a large room size, I didn't find any dirty or stained parts at all. The bathroom is equipped with a bath and shower. Amenities are produced by Budi Jaya Amenities which contain 100 ml (normally only 30-40 ml). the sachet uses brand twinnings. The public facilities are top-notch and very complete, starting from a clean kids club, a special hotel pool complete with a gazebo even though the pool size is not too big, a business center, a gym with a life fitness brand and complete equipment (although a bit dark), and there are 4 pools available integrated with apartment facilities (1 pool is being renovated, rotating pool, kids pool, and standard pool). I think they should improve the breakfast quality, taste are pretty below the standard and the food variants are also very minimalist. Even though coffee uses a coffee machine, there is only black coffee. Others are pudding, cake, cereal, juice (orange and kiwi). Sausage, vegetables, noodles, fried rice, chicken, fruit slices, soup, porridge, omelette. I've only tried a bit of everything and have no interest in adding more. On the other hand, the lack of breakfast is very reasonable because the price difference between breakfast and room only is only Rp. 40.000,00
JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya

4.7/5256 Reviews
I like all the staff there. Wonder how they keep all the staffs cheerful and smiling every day.Good job Marriot on your staffs. Mangers to Cleaner all carry good energy and beautiful smile. Staff got out of the ay to serve guests.Amazing. I stayed there for 4 days.Second time staying in Marriot.Will continue looking for Marriot ,any where I travel for work.I just felt the membership lounge should be open to all members regardless new or old member.Thank you.
Shangri-la Surabaya

Shangri-la Surabaya

4.6/551 Reviews
My stay at the Shangri La Surabaya was nice. I visited for two nights on business. Before I arrived, they had arranged transport from the airport which was incredibly efficient and easy. When I arrived, I was given a room on the 17th floor which is the top floor. It wasn't bad but could do with some updates to make it look more modern. The bed was comfortable and a good size, although there were a few scuffs here and there. The bathroom was small but had all of the essentials that you would need - however, both the shower door and floor could have been cleaned to a higher standard. The hotel is located in central Surabaya which made it easy to access shops and restaurants nearby. I had access to their Horizon Club lounge on the 12th floor that offers delicious breakfast service with nice views of the city skyline. Overall, my stay at Shangri La Surabaya was very enjoyable and I wouldn't hesitate to recommend it to anyone else who's looking for something luxurious yet budget friendly in this part of Indonesia. The service provided by staff was top-notch and they did an amazing job making sure my stay went smoothly all throughout my visit. The gym and pool are nice features if you want to sweat and relax

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Hotels Quick Overview

Highest PriceS$ 2,386
Lowest PriceS$ 57
Number of Reviews1,786
Number of Hotels33
Average Price (Weekdays)S$ 202
Average Price (Weekends)S$ 204

Tips for Selecting a 5 Star Hotel in Surabaya

Book your hotel on Trip.com for an amazing travel experience. Book hotels in Surabaya via the Trip.com website or app, it's easy and hassle-free. Located in Indonesia, Surabaya is a well-known and vibrant city. While traveling to Indonesia, Surabaya is one of the most popular destinations.

Every day, travelers worldwide arrive at Juanda International Airport to start their vacations and business trips in Surabaya. If you don't want to take a flight, coming to Surabaya by train is a good choice as well.

You don't have to worry about accommodations when traveling to Surabaya. Here, there are more than 288 hotels for you to choose from. The local average price is 28 SGD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 11 five-star hotels in Surabaya at an average price of 77 SGD per night. There are 22 four-star hotels in Surabaya at an average price of 51 SGD per night. There are 107 three-star hotels in Surabaya at an average price of 29 SGD per night. There are 76 two-star hotels in Surabaya at an average price of 20 SGD per night. Surabaya has many well-known chain hotels which are suitable for both business trips and vacations. Novotel is the most popular brand among tourists. Those who favor Novotel can choose a hotel under its name. The Alana Surabaya in Surabaya is a favorite among Trip.com users. Many tourists also stay at Hotel Ciputra World Surabaya.

In the city center of Surabaya, you'll have easy access to Monumen Bambu Runcing, Joko Dolog Buddhist Statue, Grahadi Building. You can choose attractions in Surabaya that are perfect for a weekend getaway, such as Bromo Solution. The most popular attractions for tourists in Surabaya are Sampoerna Museum, Surabaya Zoo, Bumiland Mulia Tour.

Average Temperature

• January to March: 29.75°C during the day, 25.98°C at night

• April to June: 29.58°C during the day, 25.95°C at night

• July to September: 29.23°C during the day, 24.94°C at night

• October to December: 30.57°C during the day, 26.1°C at night

Average seasonal Rainfall

• Spring: 295.0 cm

• Summer: 147.0 cm

• Autumn: 18.0 cm

• Winter: 123.67 cm

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