Motel One Stuttgart-Mitte

【Comment from *********】 2023/9/24 (Mon) 在此下榻一晚，這裡離車站不遠，飯店門口有地鐵站出口，在地鐵月台往車站出口的另一個方向走，搭手扶梯上來後右轉往 university 的出口，此處出口也有手扶梯。一出來就是這間旅館。 房間評價： 此次選擇最基本的房型，一晚 109 歐元，含早餐（官網註冊會員送一人一次免費早餐）。房間不大（請參照粗略的平面圖），單人入住綽綽有餘。室內燈光充足不會覺得昏暗，對面是辦公樓，晚上可以不用拉窗簾，因為沒有人。書桌底下有插座，床邊櫃各有插座，房間大門很重很難開，窗戶很大，採光充足。歐洲有 ground floor 所以 5 樓其實是 6 樓。晚上一樓是酒吧，蠻多人在喝酒。check out 很方便，把房卡丟到櫃檯的箱子就好；有行李寄存服務，服務生會在你給你的行李個一個標籤和存根，回來憑存根跟櫃台人員索取，行李放在櫃台後面、專屬工作人員才可進入的房間，寄存安全性高。 房內設施： * 沒有一次性備品，如牙刷牙膏 * 二合一洗頭洗身體乳 * 有吹風機 * 站立洗澡間 * 非免治馬桶 * 有漱口杯 * 沒有保險箱 * 沒有一次性拖鞋 * 沒有浴袍 早餐： 很好吃，選項不多但各吃一點就會飽，用餐高峰人也不太多，但建議早點使用早餐，早餐六點就有了，很棒。

There was no reservation in my name at the hotel. The staff were bored and I had a hard time

Our room had a single comforter and a single towel. When we asked the guy at the front desk for additional ones, he stated that house keeping must have set it up as a single instead of a double and he would send someone up with extras quickly. They never showed up and the rooms dont have phones to call the front desk to ask about the status of requests. I am striking this chain off of my places I will look at in the future.

The hotel was clean and comfortable, the service was fantastic and the hotel is in a great location - very handy to shops and the Christmas markets. Everything was great except the WIFI, which was terrible.

Location and Bar are great. Rooms are typical Motel One, small but acceptable. Breakfast not bad. But someone tried to get additional money via attempting my credit card after a week of my stay!!!! Hope to be solved…

Walking distance from Stuttgart central station. REWE and Galeria shopping mall are right at the corner, very close to the shopping street where you can find restaurants, McDonald's, BurgerKing, dm and lots of shops. Staff are friendly, nice design in the hotel, breakfast is good like many of German hotels, not rich but you get all you need and delicious. The only issue is that, the room cost is very high during period of trade fairs.

Overall the hotel was quite nice for our needs, close to the train station and all the sights we were interested in seeing all at an affordable price. For my comforts I wish there would have been an ice machine close to the room. Staff was welcoming and buffet was delicious and we'll worth the price. Room was a little small, but for 1-2 people and a short 1-2 days stay was perfectly fine. Market close by and plenty of dining options

I do not normally advise others to completely avoid a hotel, but in this instance I do. I was disgusted by the quality of the product and standard of customer service at Motel One Stuttgart-Mitte. To begin, my welcome to the hotel was a tea and coffee machine roped off and taped up (pics attached). What a horrible way to, in the first moment of arrival, make your ‘guests’ feel unwelcome and disrespected. It is common practice at hotels all around the world to offer tea and coffee facilities in the room. If not offered in the guest rooms, hotels/hostels/motels etc offer these facilities in the common areas of the hotel (Hub by Premier Inn for instance). When I asked about this upon check in I was informed “you can pay” and collect tea from the bar. Whilst styling itself as a ‘budget hotel’ this accomodation cost over €80 per night, for that price I expect tea and coffee to be included…..as it is at a €30 hostel down the road. How dare you price gouge your guests in this manner. I asked to speak to the hotel manager (who it later turned out was not the hotel manager as he was apparently in Frankfurt). She reiterated that accessing the tea and coffee machine was “not allowed” however I may request boiling water from the bar….I accepted this solution. That night I requested a cup of boiling water and was met with a strange look and questions, I was forced to explain that the hotel manager said I could have boiling water. As I waited I got a tea bag from the tea/coffee station which was met with absolute horror by the reception staff who berated me and told me off for taking the tea bag. So as it turned out I was allowed boiling water but not a tea bag….how petty can you be? What an appalling way to treat ‘guests.’ I would have been happy to pay the 5-10 cents for the tea bag as it appears motel one count every last cent. Not to worry I had a spare tea bag in my bag….that’s an extra 10 cents for the motel one brand. Another example of the complete disregard and disrespect shown to the needs of their guests can be seen through their refusal to turn the air conditioning on!!!!! As has been remarked on by other guests on this forum. It is summer in Germany, the 2 days of my stay were above 25 and with the sun glaring in the room the room itself was above 35, as such, I had 2 wrestles, sleepless nights which affected my time in this wonderful city. When I asked about the air conditioning it was made clear that it WOULD NOT be turned on. I asked what I should do, I was told to open the window. Open the window to music, partying, car noise, car horns, airplanes, trains….and worst of all the construction work by the hotel itself….the hotel I am PAYING to stay in!!….all of which can be heard throughout the day and night. At this point I realised that all motel one care about is how much money they can make out of each guest….why pay for the electricity of the air conditioning system when the guests can have an uncomfortable and disruptive sleep….the comf