Manchester Trafford Centre Wst

Really poor!! Would not stay with premier inn again. The cleanliness was disgusting, the bedding had stains and rips, the curtains had moth holes, there was ********** on the bedding, marks over the walls. My 5 year old found a pack of paracetamol under one of the beds which could have been fatal I hadn’t have noticed this. The heating was not working either. After initially making this know to staff we were told that no other room was available. But then after requesting a refund we were offered a different room. The new room was cleaner but still not expected standards. We had travelled as a family ( 2 children 5 and 6) for 4 hours from South wales to stay with you and we was let down by yourselves - will not be returning!!

Stayed 2 nights to visit chill factore and trafford centre and it was the perfect location. Walking distance to both. Trafford bus station and trams only a walk away too. Room was spacious and clean. All the staff were lovely and the bar area was nice to sit for a drink. I would come back again.

We stayed at the Premier Inn Manchester Trafford Centre West Hotel for 3 nights for our Primary Seven’s P7 residential trip. The children had a fantastic time and enjoyed breakfast and dinner at the buffet in the hotel. Hannah Barrow was so accommodating and welcoming to all of us.

We had a wonderful experience staying here again. The staff at Premier Inn (Trafford Centre West) were more than helpful. Hannah Barrow in particular couldn’t have done more to make our stay a pleasurable and stress free one! We will definitely return.

Stayed for 2 nights. Absolutely expert service especially by the duty manager Hannah. Absolute star no request too small. Hannah worked both nights I stayed and always had a smile and was always welcoming. Thank you for a very relaxing and enjoyable stay!

Not answering the phone. We had to cancel our trip due to illness, I tried numerous times over a number of days to contact both the Hotel and Premier Inn on the phone using various advertised numbers but just got the annoying answering machine. I needed proof of cancellation for our insurance claim (not for a refund as it was a non-refundable rate). I couldn't cancel it through my booking on the website either as that option wasn't available. I couldn't even find an email address to use to request the cancellation. Absolutely abysmal after sales service!!!

First impressions of this hotel are good, as was the reception and bar/restaurant area which have recently been refurbished. The rooms, however, are looking very tired and really need to be updated. Also our room had not a single chair to sit on. I raised this with the reception team who assured me they would try to get at least one taken to our room... It never arrived.

Service was excellent, Alan on the front desk was exceptionally helpful. We booked a quad-room and the bed wasn’t made up on arrival but Alan came up straight away and made the bed and was very polite. The room was a good size, exceptionally quiet particularly considering how close it is to a main road.