Ibis Hotels in Strasbourg

Tu-W, July 12-13, ~9 pm check-in. Horrible girl at desk—tall and thin with light brown hair and almond eyes. As the lone desk attendant, she ignored us while she finished writing something without acknowledging us. Then when she finally bothered to look up, she was very sour and acted like we were wasting her time. As she presented the credit card reader, she said to insert the card as I reflexively tried to tap it on the contactless icon as at nearly every other establishment. She repeated, “INSÉRER la carte,” like I was a jerk. After staying at 30 hotels during an extended tour of France, Italy, and Switzerland, it was definitely the rudest reception we’d ever gotten. Every other place was much more accommodating. She made me want to leave our room in a mess, though we did not. The breakfast attendant was also somewhat militant about checking room numbers and made people uncomfortable for being in the buffet line. Though it’s a good location, I’d recommend another place for better hospitality.

Good location, suitable for traveling and traveling the next day. Close to the station and tourist attractions, you can walk from the hotel.

This hotel is very convenient to the Strasbourg City center. We stayed two weekend nights during the very busy Christmas season just before Christmas day. For the high Christmas season we got a fairly decent rate which we had booked well in advance. Our room faced the city and we had a nice view of the cathedral. The room itself was small but well laid out. The shelving/clothes rack unit provided a surprising amount of storage for out things. The room was very clean. The room was comfortable and mostly quiet. There is a club downstairs (?) under the hotel (?) and we did hear a little street noise late at night (it was a weekend) with people leaving the club/making noise outside but it was not a big problem and we still slept well. Like most of the rooms in France in the winter, this was a bit warm for me--even with the heat turned off or at its lowest settings and the windows do not open. It was not hot but I would have preferred it a bit cooler. The bathroom and shower were fine. The bathroom door and the door to the room seemed to fight with one another and it would have been helpful to have a hook or something to keep the room door open so that when accessing the bathroom during the night, you didn't have to struggle with the doors. My biggest complaint was with the email alerts leading up to our stay. I got received email a few days in advance, after doing a preliminary online check in (the night before ) and one the morning of alerting me that our room would be ready at 12:00 noon. We arrived just after noon and were told that during the busy Christmas season, the check-in is at 3:00 p.m. This is understandable and I do not object to the policy. I do object to the multiple email messages alerting me that I could check in at 12:00 if that was not the policy. We had planned to check-in and rest up a bit before heading out on the town. Instead we left our bags and returned several hours later. It was not a huge problem but if they have a different check in policy during the busy holidays, they should alter their automated e-mails. Otherwise, this was a convenient place to stay (pretty close to the train station and very close to the city center). They probably have pretty low rates when it is not the busy season.

The hotel is very well located for both the train station and the center of town. The lady who checked us in was very friendly and apologized for being so busy (she had 3 phones all ringing at the the same time). It all felt very secure as it seems a staff member on reception has to let you in to the lobby. It was also really nice that they had decorated for Christmas with Christmas trees and decorations in the lobby and breakfast room. On check in we were given a small Stork key ring (possibly for being Ibis members) which was a nice touch. There was a glass cabinet with these in behind reception so I think they were also available for purchase along with a few other souvenirs. Our room was on the ground floor of the annex building, which involved walking through the breakfast room and then a short (covered) walk outside through the parking area. The room was okay, although a little smaller than other Ibis rooms we have stayed in previously. The bed was comfortable although personally I found the pillows quite soft. The heating worked well and was appreciated with the cold weather outside. The location on the ground floor meant we heard some movement during the night with people returning and heading up the stairs. They did provide a bottle of water but it needed a bottle opener to take off the lid, something we did not have, nor could we locate in the room. There was a water dispenser on the way through to reception as well. Although we did not have breakfast during our stay due to having to walk through the breakfast room we did see the selection of pastries on offer and it did look good.