Golden Nugget Lake Tahoe Reviews

The check in at the front desk took 1 HOUR, we were part of a group and they gave our reservation and RATE to another party with the same last name. I took two clerks and a manager to correct the problem as we waited. No compensation was offered. The room was dingy and sparsely furnished, needed to be updated, the windows were dirty, the bathroom was extremely small, the tub looked like someone beat it with a chain. The bed sheets were like sandpaper. Even though we requested a late checkout housekeeping knocked on our door waking us at 8 am. Overpriced!

The information at the front desk is helpful. The restaurant in the hotel was better than expected.

I booked this hotel for my son. Since I am in China, he wanted to celebrate his daughter’s first year birthday at Tahoe. He sent some photos I will share. He said everything was great.

Clean room and overall great stay. I like the vibe at hard rock. I come every year for March madness

Remote to the tv would not work. Only able to turn on tv. Could not lower volume. Asked for a replacement 3x but never showed up. Like pulling teeth to request anything like towels. Horrible service.

Amazing place with super cool decoration! The area of the lake is simply gorgeous!

I booked a King Room with Lake View. The hotel is cool with everything you would expect from anything that has a "Hard Rock" logo to it. The property is definitely run down and needs an upgrade. Our room was okay. Handles on the drawers were broken off. One of the lamp lights was out. Ceiling in the bathroom was kind of disgusting with stains, rust, and brown spots. I paid about $350 a night for 2 nights. I would not recommend staying here unless you are on a budget, and you won't be in the room often. Staff and everyone working at the hotel was nice though.

We came for a ski holiday. It's convenient located at the heavenly resort area, which also means that you need to pay an extra US$25/night for resort fee. But the hotel doesn't have Bell service or room service at all that i think it's because of Covid. Also it took away our coffee machine in the room which is super inconsiderate. They call it high touch area🤔. Also the sink was leaking in our bathroom and it drained very slowly which makes it dirtier

Everything was great. Great environment. Knowledgable staff.

It was a good place, very clean, I have no issues with the room I got with my family. We’ll book again next time.

Very bad experience. I found that I booked the wrong date, please communicate to cancel, and the customer service said that I will communicate. Then the hotel didn't answer the phone for three days, and then directly counted me as a check-in. The customer service didn't tell me, and said to communicate actively, and then counted it directly as a check-in, with a loss of more than 5,000! Incomprehensible! If I knew that Ctrip's customer service was so irresponsible and the hotel was so difficult to communicate with, I would never go there again!

There are no charging plugs in the room, you can only find the jack from under the table. The air conditioner in the room is also broken and not cooling, and there are still unknown stains in the bathtub in the bathroom. And the room was not cleaned every day.

The scenery is beautiful and the facilities are aging

The hotel is very old and the environment is not very good. A large group of people stayed in an adjacent room in the middle of the night. The door was open with a super loud sound. After complaining to the hotel, the security went to negotiate to turn off the sound, and continued when the security left. , halo 😵‍💫