5-Star Hotels in Singapore

The front desk staff had an abysmal attitude; I didn't feel like I was being served at all. There was absolutely no useful information provided – nothing about the hotel's shuttle service, the fact that the kids' club costs extra, or details about adding breakfast. The service was utterly terrible. Having stayed at so many five-star hotels, I've noticed that only the Chinese front desk staff provide the worst service, while those who speak English are far superior. The Splash water play area was good, but the Buds indoor playground charges a fee. The bakery on the first floor offers inexpensive bread that's huge and affordable. However, the Louge restaurant's prices are outrageously expensive, probably double what you'd pay outside. A bak kut teh, which normally costs around 20 SGD elsewhere, is 40 SGD here – you'd be better off adding breakfast to your stay. The location is also quite remote. Given this level of service, I won't be returning. The hotel itself is beautiful, though.

A hotel with a direct view of the Merlion from the window. I booked this hotel because it was listed as being close to Merlion Park, but it's actually three or four subway stops away. However, you really can see the Merlion from the hotel room, with absolutely no obstructions! Surroundings: If you exit from the back of the hotel and cross the street, there's a mall, I think it's called Suntec City. You can catch the subway directly from there, and the mall also has Ya Kun Kaya Toast and Toast Box, among other eateries. Front Desk Service: The front desk service was excellent. There wasn't any Chinese-speaking staff the day I checked in, but my broken English was perfectly fine. Hygienic: The hygiene was top-notch; the cleaning staff were very diligent every day, and there's a turndown service. Plus, there's unlimited free water refills, which is so important in Singapore! Around the hotel, you can find the Duck Tours and sightseeing buses, all within walking distance. There's also a small bar out back, perfect for a relaxing beer in the evening. If you turn left from the back exit, there's a 7-Eleven, though the selection isn't very extensive. The hotel restaurant offers its own dinner service, and I saw they have BBQ – looking forward to trying it next time!

Booked the room for the Marina Bay view, and got a room on the 34th floor. The Sands view was from the side, which was still pretty good. The twin room was perfectly fine for two adults and two kids. The hygiene was also decent. The only slight inconvenience was having to stand in the bathtub to shower. I recommend paying the deposit in cash, as it's quicker and more convenient to get back.

This hotel exceeded my expectations! The location is fantastic, making it easy to get anywhere. It's truly rare to find this quality and price in Singapore. It's well-suited for business travelers, but if you're looking for good value and don't specifically need a family-friendly hotel, this one is excellent. The hotel is new, and the service is great. There's no complimentary bottled water in the room, which is common in Singapore, but there's a water dispenser in the hallway – when in Rome, do as the Romans do!

I stayed for three nights, and it was a mixed bag, for your reference. Pros: 1. Every staff member I encountered was incredibly enthusiastic, and their English was great. The concierge service was also fantastic, whether it was at breakfast, in the hallways, or during check-in. 2. The room was very clean and comfortable. Drinking water was delivered daily, and there was a mini-bar with complimentary sodas and other items. If you wanted more, though, you had to pay extra. 3. The hotel's location is truly excellent. Taxis are readily available, and the City Hall MRT station (red and green lines), which I used frequently, is just across the street, about 200m away. Within a 10-minute walk, you can reach churches, the National Gallery, and museums. 4. The breakfast selection was decent, with both Asian and Western options. Before the meal, they always asked if I wanted coffee or tea. 5. The bedding was comfortable, neither too soft nor too firm, and all the toiletries were well-stocked. The water temperature was stable, making for a pleasant shower. Cons: 1. The hotel is built around a shopping mall. So, either your room faces inward towards the mall's windows, offering no view and being noisy until 10 pm, or it faces the street, offering a good view but with clear road noise from cars and motorcycles throughout the night. Since the entire building is only four stories tall, outside sounds are quite audible. 2. The hotel is older, and the drainage for the sink, bathtub, and shower was very, very, very slow.

Staying within Mandai Wildlife Reserve makes it incredibly convenient to walk to the zoo. The hotel is beautifully integrated with nature, lush and green, exactly how we like it. If you're spending at least two days in Mandai, it's definitely worth considering this place for the sheer convenience. The breakfast, as many have noted, has a seemingly long buffet line but isn't particularly diverse. However, you can always find something good to eat if you pick and choose. I especially liked the DIY fresh fruit and vegetable juices. Service varies from person to person. All the ladies I encountered were very friendly, especially when I arrived early to drop off my luggage; their warm and thoughtful service truly made me feel at home. The Chinese-speaking gentlemen at the front desk were also very attentive, patiently and meticulously answering questions, and specifically informed me that the shuttle bus to the Bird Paradise was free. The bellhops were also super nice. On our first day, we stayed at another hotel, and our Grab driver mistakenly dropped us off here. They clearly directed us where we should go and even explained how to walk over the next day. When we checked out, one of them quickly ran to help carry our luggage downstairs, and at the car, someone else immediately took over to load it. These were all different individuals, showing that this level of service is their standard. However, there were also very frustrating aspects. Apart from the ladies at the front desk, several dark-skinned male staff members were unhelpful and wore cold expressions. In the room, I could hear a sharp 'green beep' noise every few seconds, constantly. After opening the door, I confirmed it was coming from outside the room. At 9 PM, I played a video recording of the noise for a dark-skinned staff member at the front desk (who wasn't short), and he said someone would be sent to fix it immediately. When I returned from a walk after 10 PM, the noise was still there. The in-room phone to the front desk was always unreachable. Eventually, I had to call the front desk from my mobile phone for someone to answer, and they said they'd send an engineer. It took about ten to twenty minutes for someone to arrive and resolve it. When they opened the door, I saw the hotel's utility room across the hall was open, and the noise was indeed coming from there. This was truly exasperating; there was no follow-up communication or apology afterwards. Is it because I had a recording that they finally dealt with the issue after I reported it at the front desk and called repeatedly? It was really annoying and spoiled the mood.

The hotel was posh right from the entrance, we were greeted by a warm reception at the entrance with help from the staffs to bring the luggages up to the reception area. Less than 2 mins, we were being served by the receptionist and taken down our needs for the 3 nights if any, so we requested for a late checkup on day 4 morning subjected to room availability. Thereafter, the room card was issued and breakfast instruction were briefed, a very nice ambience was felt as we walked in the isle leading to the hotel rooms lift. Immediately the urge of a nice cold beer or a sluppry cocktail would be ideal.. As we reached the room, a sense of cleanliness and home coming was felt in the air. What a place for us the next 3 nights... As we were on a biz trip, we were always on the move, the breakfast was sumptuous and choice of breakfast was great for us, a wide spread of choices were catered. We aint choosers too.. Refreshing juices and fresh bread choices were always on the top of our pick. Last but not least, we would like to thank Pullman Singapore Orchard for the wonderful reception and great services rendered. See you again in September as we will definitely return to stay.

For a group of four, I'd recommend taking a taxi directly to the hotel entrance; otherwise, it might be quite hard to find. Although it's in the vicinity, you have to cross a parking lot and go up to the third floor in a corner to find the tiny front desk. Other than that, everything else was great! The pool is fantastic! It's also very close to both the MRT and bus stations!

Had a very enjoyable stay at ONE°15 Marina Sentosa Cove. The room was spacious, clean, and very comfortable. One thing I really appreciated was how cold and refreshing the air conditioning was, especially considering how hot the weather outside was. The location was also very convenient. The hotel provides a free shuttle service every 30 minutes to VivoCity, which made getting around very easy. There are also many restaurants within walking distance, along with supermarkets like Cold Storage and Little Farms nearby, so it was very convenient for food and daily necessities. Breakfast was enjoyable as well, with good variety and accommodating service. I especially appreciated being able to request a customized fried rice without soy sauce and gluten, which was a thoughtful touch for dietary preferences. Overall, it was a comfortable and relaxing stay with great convenience and excellent service. Would definitely consider staying here again.

Our recent stay at Oasia Resort Sentosa was highly enjoyable, offering both comfort and excellent convenience. A special mention goes to Devi at the front desk. She was incredibly helpful and highly accommodating, facilitating an efficient check-in despite our early arrival. The room was very spacious, well-maintained, and featured an amazing bathroom design. Our room was located on the second floor, however, please note that it did not offer a view as the windows were tinted. The hotel’s proximity to Imbiah Station and the cable car station made commuting around the island effortless. Having a KFC, Starbucks, and a 7-Eleven located just a short walk away was incredibly convenient for quick dining and daily essentials.