4-Star Hotels in Barcelona

The room was exactly as shown on the booking page. What you see is what you get. Toiletries and disposable slippers were also provided. We arrived late on our first day and didn't have time to buy water, so the hotel gave us a bottle, which was very nice! We booked a standard double room, but it had a small balcony overlooking the pool and outdoor restaurant. The view was lovely. The security was also very good; nothing was lost during our several nights. We also noticed that the automatic door at the entrance was manually controlled by the front desk, so unauthorized people wouldn't be able to get in.

This hotel, being new in 2024, is clean and tidy, and the kitchenette is a convenient touch. The food at Amani restaurant was delicious. The breakfast buffet, however, was just average. The downside is that the staff aren't particularly friendly and don't seem to care about the guests. To be precise, at check-in, an employee named Jenia made a mistake and undercharged me. I didn't know about it, but the next day I received a text asking me to pay the remaining balance. I didn't mind paying the extra, but that evening, when I tried to enter my room, my key card didn't work. When I went to reception, I found out they had deliberately blocked my room to ensure I'd pay the outstanding amount. This is the first time I've encountered a hotel that treats guests this way. They could have called me, or left a message in the room, but instead, they chose this petty method of intentionally preventing me from entering my room. The staff just have a cheap mentality. I had to pay card fees twice for two transactions, and the exchange rate was rising. I explained it was a loss for me and asked why I should fix their employee's mistake, but they just said I had to pay. They wouldn't offer any compensation. Furthermore, the gym is small, and they keep all the doors closed, so the air is very stuffy. When I opened a window, they told me to close it for safety reasons. They kept coming to close it themselves. What's more, when I complained about the payment issue, they deflected by giving a ridiculous explanation that the problem was caused by me opening the gym door. When I requested to speak with the general manager, the female staff member I thought was the GM turned out to be just the Executive Housekeeper. We arranged a meeting, but there was no response, and she kept postponing it with excuses about having other meetings. Later, when I finally met her, she claimed she had been looking for me. They could have called, come to my room, or sent a text message. I'm really annoyed by the utterly unreasonable behavior of the staff. They say Tembo means 'elephant' and the building resembles an elephant, which is why it's named Tembo, but the staff have hearts smaller than ants.

This was my very first time planning a solo trip abroad, and I was admittedly quite anxious after paying the full price and then reading some mixed reviews. Since the policy didn’t allow cancellations, I checked in with a bit of worry—but I’m really glad I did. The room turned out to be pleasantly clean and well-organized. I particularly liked the layout: there are two doors between the bedroom and the bathroom, which gave me a strong sense of privacy and security while resting. Another highlight was the lovely scent in the room—it instantly made me feel at ease and almost like being at home. (If possible, I’d love to ask what kind of aroma sachet or air freshener is used—I’d like to buy the same one!) During mid-November, the evenings in Barcelona were slightly chilly, but the heating/air-conditioning unit in the room worked well and kept things comfortable. That said, when the unit is turned on, there’s a noticeable mechanical noise—it’s not too loud and didn’t disturb my rest, but worth mentioning. I also appreciated how responsive the staff were. On my first night, I thought the external shutter in the room was broken. I reported it to the front desk, and the manager quickly sent someone to assist. It turned out the shutter was manually operated by a cord hidden behind the inner curtain on the far right—easy to miss at first glance. Although the hotel isn’t in the city center, transportation was convenient—there’s a nearby bus stop within walking distance, with easy access to both the metro and Sants train station. A nice bonus: just a 3-minute walk away is a bakery called Joncake & Wine, a branch of the famous Joncake. Their Basque cheesecake is incredible, and being a branch, it’s much less crowded than the main store. There’s also a small convenience store right downstairs—great for picking up water or other essentials. One downside would be the soundproofing. The walls and floors seem quite thin, so I could hear voices and footsteps from the neighboring room. It wasn’t too disruptive for me, but worth noting. Originally, I only planned to stay three nights, but I ended up liking it enough to extend for another three. Overall, this stay exceeded my expectations and became a memorable part of my solo trip to Spain.

The hotel boasts a minimalist, modern design with a clean, sophisticated aesthetic, free from clutter, creating a perfect ambiance. The rooms are spotless, and the bedding is soft and comfortable, making for a very relaxing stay. The hotel's location is convenient, the rooms are clean, and the bedding is soft. The front desk service is good. Rooms facing the street can be a bit noisy, but overall, the facilities are new, and the value for money is decent.

The room was quite spacious; my friend and I had no problem opening up both our suitcases. The water pressure in the bathroom was excellent, making showers and hair washing quite comfortable. The location is pretty good too – a bit far from the subway but there's a bus stop right outside. It's super convenient for getting to Casa Milà, Casa Batlló, and Sagrada Família. The area feels safe, with plenty of food and drink options nearby. The staff were very friendly and spoke English fluently, so communication was a breeze. However, there were a few issues. Firstly, there was no shower curtain for the bathtub, so the bathroom floor was soaked every time we showered, and it got quite chilly after a while. Secondly, the duvet didn't have a proper cover; instead, two sheets were used above and below it, and all three layers were tucked in so tightly under the mattress by the staff that we had to struggle to pull the duvet out every night. We ended up asking the front desk not to make our beds for the rest of our stay. Though, I hear this duvet cover situation might be common in Europe. Lastly, the soundproofing was really poor. We were lucky our neighbors weren't too noisy, and my friend and I aren't particularly sensitive to sound, but you could honestly hear every little thing happening next door. All in all, it was a mixed bag, but for the price and location, we couldn't really expect much more.

This was my second stay in the hotel. The reception staff was friendly and helpful, David treated us fantastically and gave us two great rooms in a high floor facing the sea and Montjuic mount, where luckily that same night there were fireworks. The rooms were big and very original, the same unique feeling as the whole building that you cannot find in too many hotels. The roof top bar and swimming pool are excellent to chill and admire the beauty of the city. The gym is a bit compact but enough for a workout, and it has a small indoor pool to relax. But the breakfast was for me the highlight. The service was impeccable, preparing coffee for you on demand, and the variety of fruits, cold cuts and different dishes was so good that our breakfast lasted close to one hour. I will go again for sure!

This hotel boasts an excellent location, just a 6-8 minute walk from Fira metro station, and a quick 20-30 minute metro ride into central Barcelona, making it incredibly convenient for getting around. The hotel itself is new, clean, and well-maintained, with no unpleasant odors, so the stay should have been very comfortable. However, what's baffling and frustrating is that despite booking a three-night stay, we were only provided with two bottles of water on the first day. When we contacted the front desk, they informed us that these two bottles were our entire allocation for the three nights, and any additional water would need to be purchased from the vending machine at the front desk. This extreme cost-cutting measure feels incredibly petty and is a stark contrast to the hotel's otherwise high-quality facilities, which is truly disappointing.

The room was great, very modern, just like what you'd expect from Mercure. It's also super close to the metro station, and on the way there, you'll find plenty of bakeries and bars, so you can grab a bite morning or night.

It was a very clean accommodation and plenty of towels were provided. It was a little inconvenient because laundry was done in a shared facility on the 5th floor, and I was a little disappointed that they assigned me a room with a rear view without even asking how many rooms had a view of the Sagrada. There is a rest area and a pool on the rooftop, so it would be nice when the weather is nice. The location is far from major tourist attractions, so it's a bit inconvenient to take the subway every day, so if I had to do it again, I think I'd pick it near Plaza Catalunya.

The check in experience was so horrible. After I presented my passport to the receptionists (3 guys) in hotel front desk, they kept requesting me to show the boarding pass of my cancelled flight. If i could not show it, they don’t allow me to check in. I argued with them why I have to show my boarding pass and how can I have boarding pass if my flight is cancelled. They insisted I have to show, otherwise I could not check in. Their attitudes were so rude and I spent almost 40 min to show all documents I have on-hand, then they gave me my room key. The room assigned to me is not so comfortable because it is on ground floor without window facing outside streets. I don’t think it is tourist friendly at all.