This was by far the worst hotel experience I've ever had. We were forced into an upsell, and they even got our room wrong! The hotel information stated the coffee machine was available 24/7, and there were no prices listed next to it. We got a cup of coffee, and afterwards, the Indian guy at the front desk wanted to charge us. I told him the information said 24-hour service, and he replied, “It says that, but it doesn't say free.” I then pointed out there was no price list either! He just said he knew the prices and arbitrarily charged us a few euros! I never saw the actual prices for each type of coffee; it was all based on what the Indian guy at the front desk said! Our room included two breakfasts, but when we went to eat in the morning, we were told there was only one! The front desk then called us over to verify and asked us to go upstairs to get the paper sleeve for our room key. In the end, they realized they had given us the wrong room! We booked a deluxe room, but I have no idea what room we actually ended up in! Ugh! Speechless! Especially with that Indian guy at the front desk – absolutely unbelievable! The next morning, the coffee machine was even replaced, and we couldn't even get a regular coffee anymore!
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