MmakeitcountWe stayed for 4 nights in Room 101. Unfortunately, there was a water leakage issue in the shower. We contacted the night shift staff, and they offered to arrange a room change the following afternoon. The next day, we spoke again with the Thai staff member at check-in regarding the issue. He responded very professionally, immediately arranged for us to view a replacement room, and even upgraded us to a room with a jacuzzi. We truly appreciated his excellent service and helpful attitude. The hotel facilities are very good. Both the indoor and outdoor swimming pools are free for guests to use, which was a great benefit. The sauna facilities were also excellent, especially after a workout. However, the breakfast selection could be improved. The hot dishes remained the same every day, and watermelon was only available on one occasion during our stay. The catering staff were polite and efficient, despite also having to support the kitchen operations. One of the front desk ladies appeared to be a new staff member. She did not greet guests proactively and seemed to require reminders from her colleagues to complete certain tasks. Overall, for a 4-star hotel in Malta, the hotel has good facilities and service, but there is still room for improvement, particularly in the catering and breakfast experience.
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