Holiday Inn Express Hotels in St. Johns County

My husband, son, and I stayed here one night as we were passing through on the way to Orlando. The location is great to get back on the Interstate and was close to other restaurants/shopping. The hotel needs some refurbishment as age is showing; however, the highlight of the stay was the amazing customer service displayed by on-site management (Clayon). When we checked in, we noticed our room (deluxe 2-queen room) wasn't cool. We thought this may have been due to the window treatments being opened and the afternoon sun shining through. We left to go to dinner and when we came back, it was still warm in the room. My husband contacted the front desk and Clayon was there within 5 minutes. He checked the unit and did a reset to see if this would help. He told us to contact him if it didn't get cooler and he would move us to another room. After waiting for a little while, the room temperature did not improve. My husband contacted the front desk and Clayon came back and assisted us to move across the hall. He also told us that since we were moved to a regular queen room, the cost would be adjusted. He also apologized for the inconvenience. Clayon displayed extraordinary customer service and is definitely suited for management. He is an asset to the company.

We stayed here for two nights and made reservations through Holiday Inn. The price per night was close to $300, which was outrageous. But we wanted a Holiday Inn. There were very nice aspects to this hotel. But also some improvement, needed. On the plus side, our room was nice and clean although small. The bathroom was very roomy and we liked the Dove personal care products offered. The WIFI was a bit slow. But the beds were comfortable, so all good there. We arrived extra early (1 PM) and the guy at the desk, Andrew, couldn't have been more helpful! He checked on our room and found that indeed, we were able to check-in early. And he was very patient with us, explaining the many things to do and see around St. Augustine. He recommended Casa Reina for dinner, which we thoroughly enjoyed. He was definitely one of the highlights of our stay. We also talked to the house-keeping crew a number of times and they were always very pleasant. We looked into having breakfast the next morning and found the offerings weren't that appealing and the breakfast room very small. So we drove to the McDonald's down the street. It was nice that they offered coffee and hot water 24/7. There looked to be a nice pool, but the weather wasn't nice enough to swim. Our biggest complaint was the parking lot: it was extremely small and hard to drive around. It we had a big SUV, we probably wouldn't have been able to park here. This hotel was nice and close to Downtown. If we were younger, we could have walked across the bridge. If I had to plan this trip again, I would have tried to find a more reasonable hotel right Downtown where we could come and go, walk almost everywhere and not have to find (and pay) for a Downtown parking lot.

Welcome to the brand new Holiday Inn Express located in St. Augustine Vilano Beach that offers all the comforts of home that include large balconies attached to each spacious room with great views. The Atlantic Beach is located 1,000 feet east of the hotel and on the opposite side of the hotel, several blocks away is the Vilano fishing pier on the Intracoastal Waterway.Vilano Beach is a quiet coastal community. Casual beach grills, pizza places, and a marina surrounding the pier which is marked by the Bluebird of Happiness, a restored vintage statue. The Vilano Beach Nature Boardwalk running through wetlands near the Francis and Mary Usina Bridge features mosaic art of wildlife.