This place was absolutely disgusting. The minute we walked into the room you were slapped by cigarette smell in a “non-smoking” room and you could see food on the floor/desk. The linen was black in some spots. The pillows had a yellow tint. There was food in the fridge. We didn’t even bother to check the bathroom because we were already disgusted. Quickly booked another hotel and went downstairs to let them know about the situation. The man said “oh I must have put you in the wrong room. My bad. I’ll switch your room” I politely stated that I just wanted a refund because we booked elsewhere. He quickly said that he didn’t know how to do it so he couldn’t refund me and could only switch my room. Again, I booked elsewhere so that was not feasible. I asked if there was anyone he could call to show him how to process the refund he said no but I could give him my email, phone number, and name and they will email me my refund. I didn’t think that was ok so I asked if he could write on a piece of paper that he will refund me so I have proof. He proceeded to say “what do you want me to do give you my number?”. I immediately said no and got really frustrated. I walked outside to call the reservations supervisor and he went to the room. As he came back down he was on the phone with someone and yelled across the parking lot at me stating that “it wasn’t even that bad and he will switch rooms” at this point I felt really uncomfortable and stated that to the reservations supervisor. This was a HORRIBLE experience! As I was on the phone another patron at the hotel stated she had roaches in her room. This hotel should be shut down! Horrible customer service. Horrible housekeeping. Horrible all the way around.