Country Inn & Suites by Radisson, Springfield Southeast

When checking in I felt the receptionist was rude. Wasn’t offered a receipt of our room. On checking out the next day the receptionist was was very considerate and did get me a receipt and when eating breakfast the attendant there also offered a good morning gesture with a smile.

The staff was nice as could be but the rooms all had mold in them. Multiple people in our party had to move rooms while we were there for mold, water leaks in the ceiling and loss of electricity in the room.

This property is in a state of disrepair. First room had door issues, second room smelled musty, had a missing light cover, rusted towel bar, rusted bathroom door, dirty bed skirt. We were exhausted, it was late and could not drive anymore so we were stuck. The employee we encountered was super nice, helpful, and apologetic. Breakfast was not until 7 so too late for us so I cannot comment on that other than that’s way too late.

The staff were very friendly and they were quick to help with any questions/issues I had. The pool was warm, I enjoyed that but the pool room had a little funny odor.

Room was to be cleaned after 3 days. On the 4th day we requested emptying trash and providing fresh towels. Nothing happened!! On 5th day, got more persistent but still nothing. Finally about 3:30 on the 5th day, a lady came by and cleaned the bathroom, emptied trash and provided clean towels. Not pleased with housekeeper assigned our room.

Reservation When I arrived at the hotel there was no reservation.I made the reservation with you as I have many times before. I paid with my credit card. As before, did it on line. No Reservation in my name.I showed the confirmation you sent me . Was told it was not A proper number. Late long day to arrive and be told Zi had no reservation. I showed the print out from you. Was told I had no reservation.Then my wife gets a confirmation Email at a different email address. She has never used Hotels . Com yet you are sending her a conformation

The condition of the facility needs updating. The doors are very noisy. We had to change rooms as the refrigerator was so frosted the door would not even shut.

Service was good. Our room was not. We had to switch because our shower/bath didn’t work, they were kind and quick about it but our new room smelt like sewage , just wasn’t pleasant.