Ramada by Wyndham Downtown Spokane

We booked a one night stay at Ramada Downtown Spokane 1/1-1/2/26.  We checked into #336 and the room seemed fine until we tried to use the hot water to wash and found there wasn’t any at our sink nor in the shower. I immediately called the front desk and explained the problem. Gabriella was apologetic and moved us to another room #313, we packed up our stuff and Moved to the new room. Because of the problem with the first room, I immediately tried the water in the new room. I let it run for about 5 minutes and it remained cool. I turned on the shower and only a small trickle came out. So I went back downstairs to talk to Gabriella. She again moved us to another room, this time on the 2nd floor #211. It was about 9:00 pm and we were tired from driving all day. When I got to the room, both the sink and tub had standing water in them— obviously a drainage problem.  This was the third room and we were not interested in seeing any more rooms. We asked Gabriella for a refund as we weren’t going to be able to stay there after 3 attempts to get an adequate room. She said she was not allowed to make refunds and gave me your email. So I’m writing to you for a refund of our room payment and the deposit.  Thank you for your prompt attention to this matter.  We had to book another hotel in Spokane for more money, because Ramada didn’t resolve the problem despite 3 opportunities to do so.  — This email was originally sent to Jodi the manager yesterday, but we have received no response whatsoever.

Good for family stay. Had stayed for the night so didn’t get chance to use the pool. The facility seems to be amazing, will try next time in

Door key did not work on first room. Shower drain almost seemed plugged. Breakfast person did not show up for work, person in charge did not seem to know what to do.

Shower didn’t work, TV didn’t work, fridge leaked water, limited towels and wash cloths for use. Hot tub out of order. Nail polish all over top blanket

The hot tub was not available to use but my son had so much fun in the swimming pool. The bed was extremely comfortable and I needed a good night’s rest.

We have stayed at this specific location several times and never had issues previously. During our initial check-in there was not a room available that was accessible so we had to wait. Said room smelled horribly of cigarette smoke. We relocated to a non accessible room as that was all that was available. The fan didn’t work in the bathroom. Mildew and possibly mold in the bathroom. The hot tub wasn’t working and there was algae and mildew all over in the pool room. There was a room on the second floor “under construction” that had the window completely taken out and cold air coming through the makeshift door. Where you could see through into the room. Most of the staff seemed new, but were apologetic and helpful. After this experience I am not likely to book rooms here anymore. The price is good, but not low enough to warrant possible health concerns.

The breakfast was basic and thats all I need. the parking is tight but fine for our needs. If you have a trailer might be tight. The room was good and clean. The gym and sauna was under construction...bummer. but for the money it was good.

The bathroom was outdated and not clean. The toilet seat was clean and you don’t want to sit on it.