Verified traveler
August 4, 2023
We had a very bad experience with this hotel. I do not recommend booking here. We got a call from the hotel at 7PM the day we were supposed to begin our stay, while we were on our way to South Padre Island, and we were announced that the hotel is overbooked and we do not have a room. No explanation, alternative, compensation or apologies. Trying to find another booking that late in the day was a nightmare. ********* found another room for us after 2 hours on the phone with them but the accommodations were not even close to what we originally booked. We ended up losing money and time. Very disappointing!