Mangkuluhur ARTOTEL SUITES Reviews

Hotel rating is grossly over rated, even though the check-in staff explained it's a local 5 star hotel. Hotel has infrastructure of 5 star hotel but inside is lacking. 3 out of 4 lifts are in operation, the waiting time to take the lift is long. There's no hot water between 12mn to 3am everyday due to upgrading. The auto curtains motor buzz non stop even when you don't use it, it became a noise pollution in the room. Had to call the maintenance team to remove the power supply. No bath mat was provided and the shower water pressure is extremely low. Blown light bulb weren't replaced. Room soundproofing is bad, you can hear corridor & neighbor activities. From price point to value, better to bring your business to international 4 star hotel chain instead.

The room and the bathroom is spacious. Unfortunately the amenities is travel size so needed to be refill every day. I expect for the 5 stars hotel to have the big bottle for amenities. The carpet somehow a lil bit smelly and dirty. The breakfast have various options but the taste is not as good as the last time I had AYCE dinner in this hotel few months ago. When I came on the first day bringing my big luggage, the security didn’t help me at all🥲 so I got to carry by myself by stairs (luckily it was short stairs). However, the hotel staff were nice. Location very strategic and has a good view.

It was a very comfortable stay. The breakfast was not very varied, but all tasted good. I am planning to come again with a group and would like to stay here.

the place is very strategic and decent aminities provided. clean and breakfast is good with many options. good fitness facilities

Location wise is great as it’s about a 10 minute ride to GBK and 7 minutes to Lotte Mall. Staff is helpful and friendly. Breakfast is a large variety but the quality isn’t that great. Room cleanliness is pretty basic, but the paint and wood are chipped and scratched so I guess renovations are much needed. Wish there was a proper spa in the hotel.

Location of this hotel is the best in Jakarta. Even if sometimes they show very long faces, generally people (employee) are kind and quick to problems and issues. However, one serious improvement is needed: GYM. The exercise equipment at the GYM is so poor that it is truly terrible. They claim to be a 5-star hotel, so how can they claim to take care of their customers' health with such cheap exercise equipment? And most good hotels have gyms open 24 hours a day, but this one opens at 6 o'clock. I like this hotel, located in central places of financial organizations and very close to government organizations, except GYM facility

Such a bestttttt hotel that i've ever booked. So nice and clean.The room is so big 🥰🥰🥰🥰

It was a great room and clean and i love the bed

Very friendly and helpful staff members. Clean and spacious room.

Hotel is great! Beautiful and nice. Most importantly it is clean.

The staff service was great and the facilities are very new and nice.

Room was really old. Maybe 30 years old hotel. Refurnished but still old. Room was smelly as well. Location is still alright and staff is helpful. Breakfast was okay. Just see how old the hotel is.

A nice place after all in a strategic location Can’t complain for more

The hotel itself is nice, big lobby, good atmosphere. Also the Sushi Restaurant in there is amazing good! Just the way to the sights of the city are far a bit! 20 minutes to independence place and 45 minutes to Batavia old town. But at the end I really enjoyed my stay in polluted Jakarta! Really a pity for the city!