The St. Regis Kanai Resort, Riviera Maya

Very good service and room

We recently stayed at this beautiful property and, hands-down, we received the best service. I have stayed at many luxurious hotels and resorts and the service here was far superior than any other hotel. Specifically, I would like to highlight and thank the pool attendants Obed, Julio, Wilan, Ivan, Diego and Supervisor Ana. They met our every need with a constant smile and eagerness to please. They went above and beyond to make our beach and pool experiences comfortable, even bringing us sunscreen and mosquito repellent. Every staff member was welcoming and genuinely friendly. My sister Christine and I will absolutely return. Thank you for making our trip so special and relaxing.

This place is amazing! It's not a typical resort you see everyday. The resort is surrounded by plants and bushes. You will see wild lifes when you walk on the hallway. The staffs are great and attentive. The restaurants serve amazing food. Our room balcony even has a small pool. My family really enjoyed the stay. We will be back next time.

While the stunning and thoughtfully designed architecture of the St. Regis Kanai is even more breathtaking in person, it was the fully engaged staff who were the stewards of the guest experience. Their commitment to crafting lifelong memories was clear. Every employee provided exceptional service, but special recognition is due to Toro’s brilliant team with remarkable creations, like the Mercado Margarita and short rib taco appetizers, perfectly showcasing the restaurant’s “elevated but approachable, contemporary, and global expression of Latin cooking without borders”. Muchas gracias a Marco tambien, una superestrella del servicio al cliente (Riviera restaurant/beach club pool), who also skillfully and enthusiastically helped us learn a bit of Spanish with every encounter. And while the resort's website promises a discreet, personalized, anticipatory butler service tailored to guest preferences, our butler, Carlos, exceeded those expectations. From the moment we arrived, Carlos created a warm and welcoming atmosphere, establishing a meaningful emotional connection with the property and its surroundings. He effortlessly made us feel at home, meticulously managed details of our stay (restaurant reservations onsite or off, printing boarding passes, etc.)--even on his day off--right down to not only having our favourite coffee delivered daily at our preferred time, but to thoughtfully providing two additional “to-go” cups on the morning of our early departure. It was difficult to say goodbye.