Hotel Sofia Palace

The Hotel Sofia Palace Hotel is a straightforward hotel that adequately meets straightforward requirements. The positives are that is has a very convenient location (I was on a three-night business trip) for the city centre. Vistosha Boulevard is but a five-minute walk away. My room was clean, comfortable (though I made my own bed with a duvet found in a wardrobe and a sheet placed under my towels) and quiet from external noise. WiFi was very good. Breakfast was average, with a selection of cereals, savoury and hot choices. Complementary bottled water and tea / coffee in the room. The not-so-goods: breakfast beverages were underwhelming; orange juice was very chemically tasting, while coffee was not great. Internal noise was a bit intrusive, I soon became aware of neighbours' toilet habits. There is very little to the hotel other than your room and the breakfast room (though I didn't try the gym as I'm a runner), so there is nowhere really to relax or socialise outside your room. However, there is a good restaurant over the road for dinner, and a nice coffee shop just on the street corner for a decent brew. In sum, well located but basic. It met my requirements for business and as a base to sleep / shower and have breakfast, but I would look for more for a leisure trip.

My stay at sofia palace hotel was very disappointing. The rooms were not clean. The service throughout my stay was poor, and the staff were unhelpful and quite rude. I would not recommend this hotel.

Unfriendly staff. You can hear everyone flushing the toilets in the other rooms. They don't clean well. Only 1 person available at the hotel and cannot leave the reception. Definitely not a 4 star hotel

Pluses -Location is in heart of Sofia's Sedrica area. Close to major sites. Minuses-service leaves something to be desired. Breakfast, no bowls for cereal/yogurt. Third request got it. Had 50E wanted smaller bills. Front desk told us didn't have. Sent to bar area and couldn’t change. Went back to front desk and redirected to go to Bank or money exchange. Later that evening, it was no problem. Front desk person went to back office and exchanged. Room cleaning wasn't consistent. Beds not made. Given 1 bath towel for 2 people. No tissues. No refill of toilet paper. Room assigned, next to elevator. Noise. Only reasonable given 3 star is because of location.

Polite staff, excellent central location, quirky parking (but at least it exists). My only complaint was the mismatch in price of parking between the website and reality - it is 15 EUR per day, which is also the price of all the paid parking facilities in the area.

Big thanks to Mirella and Andrej for amazing customer service and all around great attitude. Hotel is very central and also peaceful

It’s hard to describe just how bad this hotel is. Door doesn’t latch unless you lock it. Tiny, uncomfortable pillows and a poorly made mattress. Watered down shower products and no tissues in the bathroom. Old towels with threads hanging from all edges. And you can hear wastewater from other rooms coming down the pipes at all hours. For what I paid on hotels dot com, this should have been a much better experience.

Staff mostly friendly. Condition of hotel not great frankly, but then again the price was lower than some of those i compared with. But not that well maintained, and a few things could be better with a bit more effort on maintanance, etc.

This hotel is like an oyster. Doesn't look like much from the outside, but inside it's got everything you need. Nice reception, friendly staff, rooms basic but well designed. Facilities are in good working order, including airco and h/c water, even the mini bar is stocked. Just one critique: only one elevator.