Best Western Hotels in Sofia

I stayed here with my wife and two kids for two nights at the end of September, 2022. Very modern, bright, spotless, and comfortable property in the middle of it all in Sofia. Flawless experience- everything during our stay was perfect. Extremely polite and knowledgeable staff and great food selection for the room service- one afternoon, I took the kids out and my wife literally spent the entire time vegging out in the room. This hotel is up to the highest European standards, at a fraction of the cost of what you would pay for a similar property in Paris or London. Truly enjoyable experience- I wish we had more time to spend there!

Me and my husband stayed there for 3 nights. Lots of dust in the room, like no one cleaned areas at the head of the bed for years. The same situation is in the bathroom, broken drain plug in the bathroom tub, mold, rusty stains. We had great expectations regarding this hotel. We do not recommend it. Three stars are for the friendly English speaking staff, delicious breakfast and central location of the hotel.

I came to vacation of 4 nights. The staff is very kind, already in the check in they helped me with the suitcase, showed me the room and explained to me everything. The room was big, cosy, clean with very comfortable bed. Quality shampoo and shower gel in the shower. The breakfast was varied and very good. I ate dinner in the hotel resteraunt in the evening, the food was very good and the menu is varied. I had pleasant stay there and i highly recommend this hotel.

Great stay. Very good staff and excellent service. Glad I chose Novotel. Very pleased with all their services and the efficiency. The restaurant had a great menu as well. Certain that I’ll stay here when I come back to Sofia next.

The staff at Grand Hotel Sofia deserves the highest praise for their helpfulness and attentiveness, going above and beyond to ensure my every need was met. Their warm and accommodating nature made me feel like a valued guest throughout my stay. The highlight of my visit was undoubtedly the spacious and beautifully decorated room. The tasteful decor, plush furnishings, and meticulously chosen artwork created an atmosphere of elegance and comfort that exceeded my expectations. Additionally, the room service at Grand Hotel Sofia was exceptional, offering a delectable menu of dishes that surpassed my expectations. Each meal was flawlessly prepared and delivered promptly, further enhancing the overall experience. Grand Hotel Sofia provided an outstanding stay with a dedicated staff, remarkable room decor, and exceptional room service. I highly recommend this hotel for an unforgettable experience in Sofia.

Breakfast is good! Air conditioning is not too cold, looking for the front desk brother is also actively helping ~ the next day someone has come to repair! Good attitude! The location is close to the train station, and it is more than 20 minutes to go to the restaurant area where you don’t have past attractions or lively spots.

The hotel was overall good, but a young waitress at the front desk was indifferent and asked her if she didn't know. I told her: Her attitude is too bad, I have to complain to her boss, the attitude has eased. This front desk service has changed my impression of this hotel.

I've never stayed anywhere else in Sofia so cannot comment on whether this is great for Sofia, but international 4* standard, it isn't. Most of the staff are lovely, apart from the member of staff who decided one evening that we were not allowed to have a glass of wine in the lobby bar because the bottle of wines were ”reserved” and ”for show” (the excuse changing from one minute to the next.) He couldn't explain who or why they were reserved or for show. The room servicing is, *interesting*. They say in the information in the room that the rooms are serviced daily. On the first day it wasn't serviced at all. The second, I asked it to be serviced and the towels replaced which they did but then (not joking) they screwed up the cover on the bed and put it in the corner, made half an effort to pull up the duvet, emptied a bin and did nothing else. Coffee and tea making facilities in the room is a real plus but they were not refreshed / refilled during our stay either, even when the room was ”serviced”. The bed was comfortable but one of those fit together beds rather than a true king size. It was huge but possible to get a bit caught in the middle. That said though, we didn't struggle with noise as other people did. The breakfast is fine. Typical central European type stuff and not the best quality but fresh fruit is always welcome. If it's a choice between room only at a cheaper price, I wouldn't recommend paying extra for it though. The door lock was a bit temperamental. It's worth checking it's genuinely locked behind you as ours didn't unless we carefully engaged the catch. There are safes though. The lifts were a bit dodgy as well. One obviously breaking down from time to time during our stay and be warned you need your room card to go up or down. Location wise it's superb and I'm not saying I wouldn't stay there again but for the price, which is not cheap for Sofia, the service needs a bit of an uplift. Also some attention to detail in the rooms would be good with a slight tear in the voile, wallpaper lifting etc. For British visitors though as this hotel is part of a Cooperative organisation, they have pictures of the first Rochdale COOP in some of the corridors. A funny little quirk if you know Rochdale. It's not the place you'd choose to decorate anywhere.