Sofitel Singapore Sentosa

Had an enjoyable staycation at Sofitel! The environment makes it feel like I’m not in Singapore 😆 Special shoutout to Amira for her kind hospitality, we even met by accident before I checked in and yet she still showed kindness towards me. Thank you so much!

Great staying experience from Amira at front office and rest of the teams. Will definitely revisit when we’re back in town.

Great stay again :) the issue raised were quickly settled and the services is great. Especially the service by Julie at the Resturant. She is meticulous in attending to the dinner.

Fast check-in/out and friendly helpful hotel employees. Serene and pleasant environment. Hotel room was clean, neat and tidy with all the needed amenities provided for a fabulous staycation.

Requested for higher floor when booking, but still given with a very quiet ground floor with a lot of mosquitoes and the room were a bit dated . The free shuttle service to Vivo City is the only advantage .

Service and staffs are still great like before. Rooms are generally well maintained and clean. Breakfast buffet is however disappointing. Variety is little and quality is subpar compared to other similar hotels.

Overall 4.1/5. We had a delightful experience at Sofitel, which presented both advantages and disadvantages. However, as a couple, we found our stay to be more enjoyable than some of the other feedback might suggest. The establishment features 2 restaurants, two of which offer Italian and Asian cuisine. Beyond these, there were no additional dining options. There is also a bar in the middle of the hotel, which we found to be an excellent setting for pleasant conversations as a couple, and the bar service was truly exceptional. We thoroughly enjoyed our time there. The location is quite favorable, being in close proximity to the Tanjong Beach Club and the Raffles Sentosa Spa. Currently, the hotel provides complimentary access to the Raffles Sentosa Spa, which we utilized as if it were our own private facility; we particularly cherished this aspect of our trip. A drawback we encountered was the ongoing construction from early morning until 6:30 PM. Despite paying a premium for a garden view, our room was situated in an area where construction was actively taking place. Additionally, painting was being conducted on various floors, which was noticeable throughout the day. Not direly unpleasant but still a bit of caveat. Regarding the staff, we found them to be very pleasant. However, it appeared that the establishment was understaffed, as evidenced by a two-hour wait for check-in, a situation not unique to us, as many others were also waiting. This likely led to some other complaints regarding the check-in process. We believe this is primarily a staffing issue, as the service itself was excellent. The hotel gives a commendable swimming pool, where we spent a wonderful time. The room itself was quite comfortable and featured a well-appointed bathroom. One surprising aspect was the absence of OTT, or other connectivity services such as HBO and Netflix. This was unexpected, as most hotels nowadays offer such amenities. Upon inquiring about Chromecast or other connection options, we were informed that none were available. Consequently, we were limited to the existing, rather outdated, channels. This was a significant oversight for the hotel. If they wish to enhance their services, they should consider current customer trends. Worth to notice. Overall, if asked about this hotel, we would certainly consider returning for a one or two-night staycation as a couple.

Love the giant chess set. Would be nice to have the gym nearer and toys already in the pool. Overall lovely place and the resort feel.