Guest User
December 24, 2023
We arrived around midnight for check in and requested for slightly late checkout. The reception staff was nice enough to allow us to check out at 12:50pm. However the nightmare started at 1215pm, we were still asleep as my alarm supposed to ring at 12:25, we were shocked woke up by the door knocking and then suddenly someone on the room lights. That staff entered our room and realized we were still in the room , then she went out.
We both immediately gotten up and went for shower. The door knocking started again, however we both in shower and not able to go out immediately. I heard the staff opened our room door and I quickly lock the toilet door and told the staff we are checking out in a few minutes. The staff replied “ok” and went out.
I quickly finished showering within 5 minutes and by the time I went out of toilet, someone knocking the door loudly again. I checked my watch , it was 12:30. I told the staff we will be checking out soon as my boyfriend still in the toilet. The staff said ok and left.
I rushed my boyfriend to quickly pack the stuff as I was totally exhausted with the door bell and knocking sound. A few minutes later, the loud door knocking came again. My boyfriend opened the door and say one house keeping staff and another “ prison officer” standing at our door and rudely asking us to leave and said we supposed to check out at 12noon. My boyfriend told that “ prison officer” we supposed to check out at 1250pm. The “ prison officer “ asked us rudely “ who told you that ? “ . We told him we requested late check out and the night reception staff agreed on it. Then the “prison officer “ left angrily and said he will check on it again.
We left the room around 12:45 and we passed the room card to that “ prison officer “ whom was the reception staff on duty that day .
We never had such an unpleasant experience in Singapore before as we both like to staycation frequently and we have experienced almost all hotels in Singapore. This time is the worst experience by far. I don’t understand how can such rude staffs interested in hospitality.