Pan Pacific Serviced Suites Orchard, Singapore

This is the third year that we have stayed at Pan Pacific Orchard Serviced Apartments. This year it was for two and a half months in a beautiful apartment. All the fixtures and fittings are 5 star quality. The staff are so friendly and helpful. Nothing is too much trouble. The apartment is cleaned every day except Sunday. The bedding is changed twice a week. The powerful shower is the best I have ever experienced. We love Singapore. The Apartments are so well located in the centre of Orchard with all the luxury shops, the buses and the MRT underground railway station. We have already booked again for next year.

I have no remarks for the hotel. It was clean, breakfast was good (varied every day), facilities (gym and pool) were great. Large mall and metro stop were a few steps (!) from the hotel entrance, which you wouldn't expect given the tranquil atmosphere within the hotel. What particularly stood out to me was the staff. They were friendly and extremely helpful. I had a problem related to a cab-service that was completely unrelated to the hotel. Without asking for it, the hotel staff put in quite some effort to fix that problem. Never in other (5-star) hotels, I had staff being as helpful as they were.

We always come back to this Hotel every year before going diving in Indonesia. Best bed for my husband's bad back and where he has no problem sleeping. Staff are very nice and responsive. The place is clean and always attented. Very convenient and relaxing in every aspect especially after weeks of scuba diving.

I stayed for a week on December 2023 with my family. We booked the deluxe suite with extra bed placed in the living room. The booking process was easy, and smooth. Kudos to Mr. David Picard who assist me with the booking through email. They just renovate the concierge which give a modern feel and luxurious too. The concierge team, esp. Miss Alison always give a warm welcome to us every time we head out or come back. The suite is always kept clean and tidy even we have loads of stuff scattered around. Miss Annie is our housekeeper and thumbs up for her. Every amenities that we requested are prepared with extras for us. She is also very friendly when we had a bit of chit chat. The breakfast spread is not many but enough. The variety that they served every day is good and not boring. The kitchen team is very friendly especially Miss Lueda. She greets every guests there and even spare some time to talk to them in between her busy schedule. There are a lot of serviced apartments spread out in Singapore but I don’t think I will have a change of heart any soon. Given the location of Pan Pacific Serviced Suites, nested right behind 313@Somerset meaning access to MRT station is just a walk away, that’s a huge advantage. And no need to worry to find your daily meals. Plenty of food around the vicinity. Also there’s a grocery store right in front of the building. I love the huge refrigerator they put in every suites. Can put loads of stuff that I bought from the grocery. Having microwave and washing machine is always a plus. Oh did I tell you that the detergent for the washer/dryer is free? They have a pool at the 2nd floor but the best part is they have the hydrotherapy (hot & cold) indoor pool.

Our stay at Pan Pacific Serviced Suites was so lovely. The location is central to everything which made it very accessible to walk to many places. The rooms are clean and spacious and there is a washer/dryer in the unit along with detergent. Super convenient! The mini kitchenette was a nice addition to the room too. The best part of my day would be the breakfast every morning. Lueda (the chef) and team always prepared tasty dishes so I was excited to see what was on the menu each morning. Aside from those dishes that were different each day, you can also find the standard continental breakfast items. The entire staff was so friendly and attentive. The coffee is Lavazza and good quality. We would recommend staying here if you are visiting Singapore!

We had a great week in our suite.Check in was smooth with a warm welcome from staff. Perfect being near to MRT and Orchard road so easy get around. Facilities very good with great pool and gym and many places to relax. Breakfast was good with a selection of food to satisfy anyone. We found all staff to be warm and friendly with a special mention to Megha who was exceptional. Would love to go back for longer.