Fragrance Hotel - Lavender Reviews

Response from Property: Dear PEANCHAI,Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. Windows are available for our higher tier rooms with just a small top up fee for the room upgrade. In case of excessive noise from your neighbours, please approach our colleagues at the frontdesk for assistance in restoring a pleasant environment for optimal rest. We hope to have the opportunity to welcome you back again.Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Maria,Thank you for your positive review. We are delighted that you had spotted a great bargain in staying with us and we certainly look forward to welcome you back soon!Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Awin,We are happy to hear of your compliments regarding your amazing Fragrance hotel experience! We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Best Regards,ThaddaeusGuest Experience Executive

Response from Property: Dear Guest,The Hotel Team is delighted to learn of your wonderful stay experience with us, in particular from our hotel's excellent location. Our hotel location is indeed very attractive for travellers with our convenient access to public transport, eateries and amenities. We hope to see you again on your next visit to Singapore!Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Guest,The Hotel Team is pleased to hear of your positive feedback. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Guest,Thank you for taking time to write a review of your hotel stay. We are happy to hear of your positive compliments. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards, Stanley Guest Relations Executive

Response from Property: Dear Guest,Thank you for taking time to write a review of your hotel stay. We are happy to hear of your positive compliments. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards, Stanley Guest Relations Executive

Response from Property: Dear Guest,Thank you for choosing to stay with us. Our hotel is indeed very well located and near to Lavender MRT station and a wide range of amenities. Unless requested, we do not change linen daily for short stay guests. This is in line with Accor’s Planet 21 initiatives for sustainability of the environment and reducing carbon footprint of our guests. Nonetheless, we will step up our room inspections to ensure cleanliness standards are met.  We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Luwani,We appreciate your review and thank you for complimenting our convenient location and clean rooms.Our hotel is a short 5 walk from Lavender MRT station and there are also buses which you can take from near our doorstep for access to popular attractions. Your recommendation for a bidet has been submitted to our management for their review and consideration. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Guest,We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Response from Property: Dear Guest,Thank you for leaving a perfect review! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. We hope to see you again on your next visit to Singapore!Warm Regards,RolandGuest Experience Executive