mrbigbear
June 8, 2025
We stayed in the Family Room at Mandai Rainforest Resort as a family of four and were initially impressed by the warm hospitality. Upon check-in, we were welcomed with cool towels and refreshing drinks — a nice gesture that gave us high hopes for the stay.
Unfortunately, the in-room experience did not meet expectations, especially for a resort that markets itself as family-friendly. The room was noticeably dusty, and the kids’ bunk bed area was poorly ventilated. The air conditioning was preset to eco mode with a locked temperature of 24°C and fixed fan speed, which made the room stuffy at night. As a result, my wife and kids had trouble sleeping and developed itchy skin and runny noses during the night.
Basic kids’ amenities were also lacking — no toothbrushes, soap/shampoo suitable for children, stools for the kids to reach the sink, or an activity booklet. While some of these could be requested from housekeeping, the wait time for delivery was longer than expected, which added to the inconvenience.
While the service staff were pleasant and welcoming, the room condition and lack of thoughtful family features made our stay less comfortable than it should have been. There’s definitely potential here, but more attention is needed to cleanliness, climate control, and in-room amenities to truly provide a comfortable stay for families.