Aura Hotel Mackenzie

There was a constant groaning buzzing sound from the restaurant below, causing headache. Wifi went on and off. There are insects infesting the room wall, see pictures.

I had a wonderful stay at Aura Hotel Mackenzie! The hotel was clean, comfortable and in a great location, but what truly made the experience exceptional was the outstanding service from the staff. A special thank you to Jernis, Sarah, Alan, Nurul, Leong and Rista for going above and beyond to make me feel welcome. Each of them was warm, professional and always happy to help with a smile. I highly recommend this hotel to anyone looking for excellent service and a comfortable stay. Thank you all! I look forward to staying here again!

Overall stay was good. Room was standard, bed was comfortable. However staff members were not very pleasant. The location is okay, close to little India and a 5-7 min walk to MRT which gives access to all other districts. Room could have been cleaner with obvious signs of stains in the bathroom. Also the bathroom had an unpleasant smell which ruined the stay quite a bit.

Location dot can put for this OCK coffeehouse for easier finding. Service staff is strict about early check in but allowed us to have luggage storage before check in time

Really 1st time in my life, forget my things (chocolate and bags) in the room while checkout and when im back asked , they said usually they throw it away and i explained my chocolate is in the bag and i put on the top behind the bed !! - during check in time , the staff busy with calling and so loud - there is no soap in the bathroom

Good services and good front desk girl or boy also the cleanliness

The hotel was okay. The room was decent, but a bit small. Service was fine, nothing special. Good for a short stay. Toilet is semi transparent, though. The hotel signage, should make it more visible instead of just a piece of paper that sticks on the wall.