Holiday Inn Express WASHINGTON DC N-SILVER SPRING by IHG

Pretty nice experience. Huge selection for complimentary breakfast. Rooms were clean. I left some belongings behind and they held it for me so I was able to retrieve them quickly.

Had a good stay with my family. Near American University (20 minutes). Excellent daily breakfast options which are constantly replenished. The hotel is newly renovated with clean carpets. The bed was very comfortable. Tip: Use the public parking lot off of Kings as it is much cheaper than parking on the hotel premises.

Arrived at 1:30 ...clerk told me "no check ins before 3." She didn't even try to see if any room was ready. Came back at 9....no parking available. I was here 5 months before....the renovations were still a mess....dust everywhere, workout room, equipment was in terrible shape....stairway was indescribably horrid....I come to Silver Spring several times a year....never again staying here. Actually, breakfast was good, but it's not worth it.

Room was clean and recently renovated. Staff was helpful. Coffee in lobby was great. Only thing I didn’t love was the fact that the $20 parking was sold out. The parking lot itself was tiny so it just affect the majority of the guests. The front desk was nice enough to point out that there is a parking garage next door or metered street parking. Parking garage is free from 10PM to 7AM which was convenient since we were only staying 1 night. Not sure about the cost otherwise.

Starting the front desk guys to the restaurant server they were exceptionally great employees and they provided excellent service for all my needs.they deserve promotion and raise 🙏

ve stayed at this hotel before, and my previous experiences have always been very pleasant. From check-in to general support, the staff has consistently been friendly, helpful, and welcoming. During my most recent stay, the check-in experience was still positive—the front desk staff were polite and professional. However, the checkout experience was noticeably different. The staff at that time were not very friendly, and there was a lack of presence at the desk. Basic customer service and courtesy seemed to be missing. I also experienced issues with some of the amenities. The internet, which had worked well in the past, was very slow this time. Even streaming short YouTube videos was difficult, as they frequently buffered and stopped midway. Breakfast was another area that felt below expectations. The hot meal options were quite limited, with only a few items available and minimal variety. Overall, this stay felt average compared to my previous visits, which were much better. I hope the hotel can address these inconsistencies, as I know from experience that they are capable of providing a much higher standard of service.