Via delle Donzelle, 3, Civetta, Siena, Tuscany 53100, ItalySee Hotel Details
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1 night
Reviews from Real Guests
7.8/10
Good
113 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location8.4
Amenities7.3
Service7.7
Cleanliness7.7
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All reviews(113)
Positive reviews(12)
Reviews with photos/video(3)
Negative reviews(1)
Anonymous User
Standard Double Room
Date of stay: Mar 2025
Solo traveller
4 reviews
5.0/10
Posted on Apr 22, 2025
The location is great but the amenities like the shower is broken and leaking. It’s very hard to take a shower as very little water coming out from the shower head. I checked in by myself at 12 and the hotel gave me access code and left room card at the reception for me, however when I asked if I can check out late they said “Well I could have charged the room and provide no code, but this is not how I do business, I was just stating I’m super accomodating and flexible in general but unfortunately this late check out it’s not possibile.“ the attitude could be improved for sure.
Guest User
Triple Room
Date of stay: Feb 2025
Family
3 reviews
9.5/10
Amazing
Posted on Mar 29, 2025
Receptionist is super helpful and friendly.
Great location.
However it was very noisy at night as you can hear people shouting from the streets. Other than that, all good!
Guest User
Single Room with Private External Bathroom
Date of stay: Mar 2025
Solo traveller
2 reviews
10/10
Outstanding
Posted on Apr 5, 2025
It’s amazing hotel ,in the town , and close to every where .
LEONID KOLYAGIN
Single Room with Private Bathroom
Date of stay: Dec 2025
Solo traveller
76 reviews
7.5/10
Posted on Jan 24, 2026
The hotel is located in the very center of the city, within walking distance of all the sights. If you arrive after reception hours (in winter, only until 4:00 PM, if I remember correctly), you'll have to wait a bit to gain access (you have to call and WhatsApp, and they offered me a room in the adjacent building, as it's a chain hotel). However, the hosts were very friendly and accommodated me, pushing back my check-out time the next day by a couple of hours. The room is simple and basic, so if you don't have high expectations, it might be suitable for you.
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Mieko & Ming
Standard Double Room
Date of stay: May 2025
Couple
20 reviews
10/10
Outstanding
Posted on Jun 18, 2025
Accommodation in the heart of Siena's old town, with plenty of restaurants nearby.
The building was old, but the rooms and bathrooms were clean. During my stay, there happened to be a university graduation ceremony, filling the entire town of Siena with a joyful atmosphere that lasted until late at night. The town is quite large and worth spending a whole day exploring its architecture.
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Guest User
Standard Double Room
Date of stay: Aug 2025
Couple
2 reviews
8.5/10
Very good
Posted on Sep 13, 2025
The hotel is very well located. The staff were incredibly friendly and attentive, looking out for our comfort and recommending places to visit. The hotel rooms have somewhat dated furniture and decor. The common room is lovely, with a small balcony. Everything was very clean.
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Guest User
Triple Room
Date of stay: Jun 2025
Family
10 reviews
6.0/10
Posted on Jul 22, 2025
The location is great! It's worth the price.
Don't expect great facilities.
The door is stiff and requires some skill to unlock (but it's OK from a security standpoint). The towels are sheets, which is a bit confusing at first. Perhaps it's for environmental conservation. More than half of the water leaks from the base of the shower head, which reduces the water pressure. The air conditioning has two fan speed settings, making it difficult to adjust. Also, it's quite noisy, which makes it a bit uncomfortable.
Anyway, it's a great hotel in a great location and reasonably priced!
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Guest User
Superior Double Room
Date of stay: Aug 2024
Travelling with friends
5 reviews
6.5/10
Posted on Sep 19, 2024
The hotel is located in the center, the staff is enthusiastic and helpful, the room is a bit small and has few electrical outlets.
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Tnakha
Single Room with Private External Bathroom
Date of stay: May 2024
Solo traveller
139 reviews
9.0/10
Great
Posted on Jun 20, 2024
Its main selling point is its proximity to the center of Siena. Please be careful not to arrive late. It took me a while to find out that the bus stop for the bus to Siena center was 200m to the left, across the road, after purchasing a ticket at the Siena Station kiosk. It was a short walk from the bus stop in Siena center to the hotel.
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Guest User
Standard Double Room
Date of stay: Aug 2023
Travelling with friends
15 reviews
9.5/10
Amazing
Posted on Sep 27, 2023
Although it is actually a hotel, it is very nice because it is located next to Piazza del Campo in the center of Siena. I also recommend the Moutyi pizza restaurant at the entrance to the alley!
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Guest User
Quadruple Room
Date of stay: Mar 2026
Family
3 reviews
8.5/10
Very good
Posted on Apr 4, 2026
Todo conforme a lo esperado
La ubicación es inmejorable
A mejorar las toallas que se ofrecen y que no hay mucho enchufe que venga bien pero nada critico