Hotels with Shuttle Service in Santo Domingo

I have been staying for long time at the Homewood Suites in Santo Domingo, DR. This an excellent hotel, with extremely good customer service. Their personnel go above and beyond to accommodate you and make your stay enjoyable. I recommend this hotel.

I get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.

I stayed 2 nights upon arrival. I got to the hotel after my redeye at 4:30am. I arranged an airport shuttle via the hotel and it was easy. The room was nice, had everything I needed. The rooftop area was very pretty, with views of the sea. The bartender was very good and helpful. But what is most notable is Mr. Jean at the front desk. He was super friendly and helpful beyond what should be expected.

I had a wonderful stay, the concierge, Fanyelis and housekeeper Olga did an excellent job of helping my sisters surprise me! I truly appreciated it! Alexis was also great in helping us cross the busy street and even giving walking directions to local places. The pool area was wonderful not huge but great for the space and a lot of seating available.

Having a long stay at my favourite Hotel in Santo Domingo. Impecable throughout!!!! Beautiful penthouse with jacuzzi!!!! Extremely comfortable bed and pillows, sleep like a princess. Amazing. I just love it here!!!! Wonderful room service and staff always willing to help!!! Special thanks to Jordi, this guy is everywhere!!!!! Wonderful, Family run, that work to please their guests, and make your stay memorable!!!! Will always come back!!!! Many thanks. Jade

The experience in the restaurant and housekeeping was the best part of my experience at that hotel service was excellent they went above and beyond. However front desk, upper management horrible one of the worst experiences I’ve had in Santo Domingo, Had maintenance issues ask for assistance with these issues and they were put aside asked for upper management to help which was the manager or assistant manager at the hotel he refused to meet with me on seven locations. Had a representative of my company. Tried to meet with him and we had to wait two days and nothing. I have a whole list of problems I experience at this hotel. #1, Problem was, that front desk staff could not make decisions to keep customers happy everything had to go through the manager and the general manager. #2 I stayed at this hotel for eight days. I was celebrating buying a new business in Santa Domingo and my 60th birthday This was the second time I stayed at this hotel. #3 I asked for a management repeatedly, never had the opportunity to meet with the manager at demanding I speak with someone the general manager agreed to meet with me the last day and when she did, I spoke with her about all the problems that I had she said that she would get back with me That was June 18, 2024.. It’s now July 24 and I’m still waiting on the answer. #4 I’ve been in the hospitality industry, for 45 years as a director of engineering over several high end chain hotels I always known hotel so have been one of the best industries that it is in the world service countries in the US and outside of the US and Europe, Kuwait Iraq and Dubai and I never received any kind of treatment like this from upper management….. she never offered me a resolution to the issues that I have experienced for the entire stay. But most of all this is the part that bothered me the most doing check-in everything is in Spanish. It’s not broken down into any other language. I asked the GM, which was a young lady. Why is everything in Spanish? I don’t know how to read Spanish, but I have translators that would read it for me. She told me when she come to America United States of America. Everything is in English and that I should adjust. That is not something that you say to a customer I chose this hotel for location, convenience to my new business and for my future staff that is coming from the US. I would love for the owner of the hotel to respond or explain to me why is key members of his establishment or her establishment treating customers like this?.

Buen servicio, buen desayuno,amabilidad del personal excelente ubicación . Hotel es precioso en si mismo. La única pega que le pongo es la falta de iluminación en la habitación. De todas formas es un hotel absolutamente recomendable si quieres hospedarte en el casco ciego de Santo Domingo.

Pro: -safe area even at night, because just beside the militery area of the presidential palace, even at 10pm there is still a grocery open. - Breakfast is simple but good enough: toast with cheese and ham, coffee and a boiled egg. -Spacious and clean room, friendly staff, can refill drinking water. -500m walking to the gate of the colonial area. - Taxi stand is at the same street - Nice, spacious outdoor, sitting area - A personal fridge in the room Cons: -A bit noisy from the road/a bar until around midnight. - Shower is not really hot (only slightly warm).