Shilinxuan Holiday Inn (Shilin Scenic Area) Reviews

Response from Property: 「綠植環繞的自然氛圍」「毗鄰景區的便捷位置」感謝你的詳細好評啦！能得到你對酒店絕佳地理位置和出色服務的認可，我們超開心～ 還解鎖了從酒店到士林公園 + 博物館的便捷路線，這個實用攻略我們會分享給更多賓客！特別感謝你對何女士的肯定，我們會第一時間把這份誇讚轉達給她，期待你下次再來解鎖更多舒心體驗

Response from Property: We sincerely apologize for the unpleasant stay experience we have brought to you. We deeply regret the dissatisfaction you have encountered regarding the front desk service, the condition of the swimming pool, and the language communication. We have attached great importance to your feedback and will immediately investigate and improve these issues. At the same time, we also thank you for your recognition of the room and the Chinese breakfast, which is the driving force for our continuous efforts. We look forward to the opportunity to serve you again to make up for this regret.

Response from Property: We sincerely apologize for the disappointing experience. Hygiene issues are unacceptable, and we’ve immediately launched a full - scale deep - cleaning and enhanced supervision of rooms and public areas.For breakfast, we’ll optimize food preparation and table sanitation. Quality control will be stricter moving forward.We hope to earn a second chance to serve you better. Thanks for your honest feedback.

Response from Property: [Next to Shilin Scenic Area] [Warm and comfortable room] Dear distinguished guest, thank you very much for choosing Shilin Bosheng Holiday Hotel and sharing your stay experience with us. The hotel is equipped with high-end facilities, including garden, swimming pool, restaurant, etc., which is very suitable for vacation and leisure. No matter when, we sincerely look forward to your visit again~ I wish you all the best and happiness for your family!

Response from Property: 「綠植環繞的自然氛圍」「毗鄰景區的便捷位置」「兼顧品質與性價比的體驗」尊敬的貴賓，感謝您對酒店位置和服務的認可！我們會繼續保持優質服務，歡迎隨時回來！

Response from Property: 「綠植環繞的自然氛圍」「毗鄰景區的便捷位置」「兼顧品質與性價比的體驗」尊敬的貴賓，感謝您對酒店的認可以及提出的建議，您的反饋我們收到啦，接下來會對前台進行統一的培訓。再次感謝喲~我們會繼續保持優質服務，歡迎隨時回來！

Response from Property: Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you enjoyed the prime location of Shilin Bosheng Holiday Hotel, which offers convenient access to the magnificent Stone Forest Scenic Area. Your kind words about our hotel mean a lot to us and serve as a great encouragement to our team. We take pride in providing our guests with a comfortable and pleasant stay, and it's truly rewarding to know that we met your expectations. Whether it’s the location, service, or amenities, we strive for excellence in every aspect. We sincerely hope to welcome you back soon for another memorable experience. If there’s anything we can do to make your future stays even better, please don’t hesitate to let us know.Wishing you all the best and safe travels!

Response from Property: Thank you for taking the time to share your feedback. We apologize for the inconvenience caused. Regarding the location, we understand your concern. We will try to provide better transportation guidance in the future to make it more convenient for guests to reach the stone forest.We are sorry about the dirty pool. We have taken note of this issue and will ensure better maintenance and cleaning in the future. As for the closure of the pool for an extended period, it was an unexpected situation and we apologize for the disappointment it caused.Regarding the breakfast, we will consider adding more international options to meet the diverse needs of our guests.We appreciate your suggestion about the distance to the tourist village for dinner. We will explore ways to provide more dining options closer to the hotel.Once again, we apologize for not meeting your expectations. We are committed to improving our services and facilities and hope to have the opportunity to welcome you back in the future to show you our improvements.

Response from Property: Dear Guest,Thank you so much for taking the time to share your feedback about your stay at our hotel. we are glad that our proximity to tourist attractions, shopping, and dining options made your stay even more enjoyable.We look forward to welcoming you back in the future and continuing to provide you with an exceptional stay.

Response from Property: Thank you so much for your fantastic 4.8 rating! We're delighted that you appreciate the hotel's advantages, such as its proximity to the scenic area and the pleasant experience of enjoying tea on the terrace. We also appreciate your thoughtful sharing of travel tips for the Stone Forest Scenic Area (3-day ticket validity and entry/exit routes), which will be very helpful for other guests. We have received your suggestions for improving the facilities and will optimize them immediately. We look forward to your next visit, where you can enjoy your time on the terrace and also experience our improvements!

Response from Property: Dear guest, thank you for such a wonderful review! We are delighted that you enjoyed our quiet and peaceful hotel, conveniently located near the entrance to Kamenny Les Park. We hope to see you again and offer you the same comfortable stay.

Response from Property: 「自然融合的居住環境」「配套齊全的旅居體驗」「真誠待客的服務態度」首先為您糟糕的入住體驗致以最深切的歉意！您反饋的房型錯誤、衞生極差（房間異味、潔具 / 布草 / 杯具不潔 ）、早餐及消毒敷衍、交通餐飲不便等問題，我們已嚴肅徹查：此次失誤暴露管理漏洞，我們以 “0 容忍” 態度整改，若您願意，可親身監督改進成果。再次為傷害您的信任鄭重致歉，定以實際行動贏回認可 。

Response from Property: 您好，首先為您極差的入住體驗深深致歉！您反饋的衞生臟亂（毛髮、污漬等）、設施損壞、服務缺失問題，我們已全盤接收並嚴肅處理：✅ 衞生整改：即日起強化客房清潔流程，增加 “三查”（清潔前、中、後自查 + 主管抽查 + 住客反饋複查），補足易耗品；✅ 服務升級：對全體服務人員開展 “細節服務” 培訓，明確客房用品配備、響應速度等標準，設專屬客服跟進客訴；✅ 監管加碼：成立品質督查組，高頻次巡查 + 神祕客暗訪，杜絕類似問題。我們深知此次失誤讓您失望，已全力整改，若您願再給機會，定讓您看到酒店的改變，再次為服務不周致歉 。

Response from Property: "A quiet residence next to the scenic area", "A warm and family-friendly space", "A living environment that blends with nature" Hello~ I feel warm in my heart when I see your five-star praise! I'm so happy that you like our location close to the Stone Forest Scenic Area. It's an honor to be a convenient stop for your journey~ Hearing you praise the good environment of the independent garden, convenient parking, large room, and delicious breakfast rice noodles, all of us feel a sense of accomplishment! This is the meaning of our efforts~ I look forward to seeing you again next time, whether you are driving or want to eat delicious rice noodles again, Bosheng Holiday Hotel is always open to you and will reserve a great room and warm service for you~