Vienna International Hotel (Pinghu Station Wanda Plaza Branch)

Vienna International Hotel (Pinghu Station Wanda Plaza Branch) Reviews

Vienna International Hotel (Pinghu Station Wanda Plaza Branch)

No. 1 Huanan Avenue, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong 518111, ChinaSee Hotel Details
Vienna International Hotel (Pinghu Station Wanda Plaza Branch)
Vienna International Hotel (Pinghu Station Wanda Plaza Branch)Vienna International Hotel (Pinghu Station Wanda Plaza Branch)Vienna International Hotel (Pinghu Station Wanda Plaza Branch)
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Reviews from Real Guests

9.1/10
Good
3505 reviews
Verified reviews
Location9.1
Amenities9.0
Service9.2
Cleanliness9.2
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All reviews(3505)
Positive reviews(3369)
Reviews with photos/video(485)
Large rooms(338)
Friendly front desk staff(257)
Convenient for shopping(251)
Delicious breakfast(120)
Has rooms for families(32)
Awesome gym(28)
Delicious buffet(17)
Near mall(15)
Negative reviews(136)
Niyeshiyizhimaoma
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Date of stay: Jan 2026
Travelling with friends
12 reviews
7.7/10
Good
Posted on Feb 28, 2026
It was okay. The room was spacious. I left my passport and bank cards behind, and the lovely Liu Yuqing helped me send them via SF Express, paid on delivery. I'll definitely book again. It's very close to Huanancheng subway station, and there's an outlet mall nearby for shopping. A good experience overall.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you so much for your support of the hotel. We are a little disappointed that we did not receive your full 5-star review, as there may be areas where the hotel could have done better. We hope you can point out our shortcomings during your next visit so we can strive to do better. We are dedicated to providing attentive service so that every guest feels at home. We hope our service can bring you more surprises and delights. The hotel is currently offering services such as zero-wait check-in, free luggage storage, and taxi/wake-up call services, continuously improving its facilities and service quality. Thank you again for your support of Vienna International Hotel (Huanan City Wanda Plaza Branch). We look forward to your next visit and wish you a pleasant stay!
Christopher_
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Date of stay: Mar 2026
Business traveller
7 reviews
5.0/10
Posted on Apr 15, 2026
Room is large but not been well cleaned especially toilet and working desk. The tobacco smell in the room and corridor is horrible due to smoking is allowed in this hotel. There is a KTV located at 3~5/F and the noise and vibration reach the room even located at the highest floor (10/F). The breakfast buffet is good.
Response from Property: Dear Guest, We are deeply sorry that we were unable to provide you with the best possible stay experience; this is our biggest regret. We sincerely apologize for the issues you raised. The hotel will work with relevant departments to strengthen and improve our services. We look forward to your next visit and are confident that we can provide you with a better and more satisfactory stay, allowing you to feel our sincerity and see our continuous efforts to improve. We at the hotel will always welcome every guest with better service. Finally, we wish you a pleasant stay and thank you for your honest review. We sincerely hope you will stay again to experience our progress.
Guest User
Superior King Room (Zero Pressure Mattress Executive Desk)
Date of stay: Mar 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Apr 12, 2026
Highly recommended hotel! It's clean and tidy, and the front desk staff, especially the lady, provided excellent service. I'd definitely stay here again on my next trip.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Superior King Room (Zero Pressure Mattress Executive Desk)
Date of stay: Mar 2026
Business traveller
6 reviews
10/10
Outstanding
Posted on Apr 2, 2026
We stayed in building 1. Aside from the slightly outdated facilities, everything else was good – clean and hygienic. The breakfast had all the basics.
Original TextTranslated by Google
Response from Property: 尊敬的客人:首先感謝您花費寶貴的時間在此留下您的點評。我們十分高興看到您滿意此次的入住體驗。我們歡迎您在不久的將來再次光臨我們酒店,並繼續為我們提供寶貴的意見與建議!
Paul Damien Brady
Standard Suite - with View
Date of stay: Jan 2026
Family
6 reviews
9.5/10
Amazing
Posted on Feb 20, 2026
Great room. Did have smokey smell but I'm a smoker so. Great service. Good breakfast but get in early for full range.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Guest User
Standard Suite - with View
Date of stay: Jan 2026
Family
3 reviews
7.5/10
Posted on Feb 19, 2026
Room is huge. But a bit dusty. They offered free breakfast which I appreciated. However, not enough workers maybe due to Chinese new year. Most food refills very slowly. Juices, milk, soy milk running out at 9am (breakfast finishes at 10:30am).
Response from Property: 尊敬的客人,非常感謝您對我們酒店的評價和反饋。我們非常抱歉您在入住期間遇到了這些問題,給您帶來了不便和不滿意的體驗。我們深刻反思,我們對此深感抱歉,並向您表示誠摯的道歉。
Jingchengzhaoyong
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Date of stay: Jan 2026
Business traveller
50 reviews
10/10
Outstanding
Posted on Mar 25, 2026
Facilities: The facilities are complete, comfortable, spacious, tidy, and aesthetically pleasing. Hygiene: The hygiene is very well maintained. Environment: The environment is beautiful and pleasant. There's a subway station and a shopping mall nearby, making shopping super convenient, plus there are brand outlet stores. Service: The service attitude is excellent, attentive, and meticulous.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
Guest User
Zenith Double Bed Room (Zero Pressure Mattress, Smart Devices)
Date of stay: Mar 2026
Family
3 reviews
10/10
Outstanding
Posted on Apr 5, 2026
We had a pleasant stay at Vienna hotel. A convenient place with good service.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Date of stay: May 2026
Business traveller
2 reviews
10/10
Outstanding
Posted on Jun 6, 2026
Location, service, clean and near by all access
Response from Property: 尊敬的客人:首先感謝您花費寶貴的時間在此留下您的點評。我們十分高興看到您滿意此次的入住體驗。我們歡迎您在不久的將來再次光臨我們酒店,並繼續為我們提供寶貴的意見與建議!
Guest User
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Date of stay: Jul 2025
Family
3 reviews
10/10
Outstanding
Posted on Aug 8, 2025
Free upgrade to deluxe room
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Date of stay: Aug 2025
Family
51 reviews
7.5/10
Posted on Oct 4, 2025
The room of this hotel is bigger size than normal hotel because the location is a little far from MTR.
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們酒店並分享您的入住體驗。我們很高興得知您對我們寬敞的客房感到滿意,雖然酒店距離地鐵站稍遠,但我們一直致力於為客人提供更舒適的住宿環境。您的認可是對我們最大的鼓勵,我們將繼續努力提升服務品質,期待您的再次光臨,讓我們有機會為您帶來更美好的入住體驗!
Mich3ll
Date of stay: Jul 2025
Family
6 reviews
8.0/10
Very good
Posted on Aug 18, 2025
Location is good only when u want to go Wanda Plaza. Otherwise, there is nothing much around that area. Do take note that there is tower 1 n tower 2. My driver drop me off at tower 1 then only to realised my bookings were at tower 2. Need to walk over to tower 2 with our luggage... Hair dryer is not working well.
Response from Property: 尊敬的客人:您好!您的寶貴建議對我們的進步有着很大的幫助,我們期待得到您的更多反饋。竭誠歡迎您的下次光臨!
Guest User
Deluxe King Room (Zero Pressure Mattress Panoramic View)
Date of stay: Apr 2025
Business traveller
2 reviews
8.5/10
Very good
Posted on Jun 3, 2025
Good for the price but the noise on the sixth floor is not ideal. The singing from the KTV on the fourth floor can be heard late into the night.
Response from Property: 您好! 非常感謝您選擇維也納華南城萬達廣場國際酒店並提出寶貴意見,正是如您一樣的客人對我們的不斷關心和督促, 才能使我們不斷發現工作中的問題, 獲得改正和不斷進步。從您的點評中我們看見了您反饋的問題,我們會針對您提及的需改善之處對接並認真加以查處與整改,任何時候都以‘您之所想,我之所為’為服務標準,不斷的提升我們的服務品質。因酒店的不足給您帶來的不便表示抱歉
Guest User
Date of stay: Jan 2025
Family
7 reviews
8.5/10
Very good
Posted on Feb 4, 2025
Need to specify Tower 1 or Tower 2 in the confirmation We had gone wrong Tower from the information provided
Response from Property: Hello, distinguished guests! Thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel has not done enough. We hope that you can point out our shortcomings next time you come. We will try our best to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches. The hotel now offers zero waiting for check-in, free storage service, taxi calling and wake-up service, etc., and continuously improves the hotel's facilities and service quality. Thank you again for your support to Vienna International Hotel (Hua Nan City Wanda Plaza Branch). We look forward to your next visit and wish you a happy life!
Guest User
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Date of stay: Jul 2025
Family
9 reviews
10/10
Outstanding
Posted on Aug 11, 2025
The room is big and the service is good!
Response from Property: 尊敬的客人:首先感謝您花費寶貴的時間在此留下您的點評。我們十分高興看到您滿意此次的入住體驗。我們歡迎您在不久的將來再次光臨我們酒店,並繼續為我們提供寶貴的意見與建議!