Sheermain Hotel (Shenzhen East Railway Station Buji Old Street) Reviews
Sheermain Hotel (Shenzhen East Railway Station Buji Old Street)
Buji Subdistrict and Shenzhen East Railway Station, ShenzhenSee Hotel Details
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1 night
Reviews from Real Guests
8.1/10
305 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
The room is average, the overall lighting is very dim (including the corridor), and there are many food stalls and barbecues downstairs, which makes it very noisy at night and difficult to fall asleep. The hygiene is very poor (personally speaking)
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Response from Property: Dear Guest: Hello! Thank you very much for choosing to stay with us and sharing your experience! Our special offer rooms are approximately 15 square meters in size and are all located near the late-night food stalls. We also offer a variety of room types for guests to choose from, including many quiet king-size rooms located near small alleys. You can try other room types next time. Guests who encounter any issues during their stay can report them to the front desk immediately. We will do our best to help you resolve the issue as soon as possible. Our hotel is committed to providing you with a warm and thoughtful stay experience and sincerely looks forward to seeing you again.
DDWon
Elegant Queen Room
Date of stay: Jun 2024
Family
10 reviews
3.0/10
Posted on Jul 22, 2024
Over 200 yuan a night is totally not worth it. Don't go! 😔
The room felt damp upon entering. The bedding was slightly damp. There was stagnant water in the bathroom that hadn't been mopped up. There was a lot of hair on the floor in the room and toilet. A dusty tissue box sat by the bed. The paint on the walls was peeling, and there was a large area of mold and blackening that no one bothered to clean.
The hotel only has three floors, and there's a food stall downstairs. The chatter and clinking of glasses continued until 4 a.m., and I ended up putting on headphones and listening to music until I fell asleep.
The soundproofing was so good that the sound of the shower next door drowned out the TV.
The bathroom towels and floor cloths were full of holes.
I didn't feel like taking pictures. It was just terrible, just enough for a night. The room photos online were probably taken when the hotel opened and then adjusted for lighting. 👀
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your stay and review. We sincerely apologize that your stay was not satisfactory. We appreciate your feedback and will definitely review and improve our services and hygiene in the future. We hope your next stay will meet your expectations. We sincerely look forward to your next visit and wish you a pleasant life!
Guest User
Deluxe Room - with View (2 Beds)
Date of stay: Nov 2023
Business traveller
6 reviews
5.0/10
Posted on Dec 13, 2023
How should I put it? The price fluctuates, and for around 200, I wasn't expecting much. But, ugh, the dark hallway was terrifying, the floor even scarier, and the room was even more unspeakable. The front desk was okay, but the woman who changed the quilt was awful. The table and floor in the room were incredibly dirty. One side faces the street, and there's a late-night KYV snack nearby. I quickly searched for other nearby hotels overnight. The Vienna Hotel, across from the train station, is much better for the price, has laundry service, and is across from the subway. Alas, it was a very uncomfortable stay. The towels were worn and dirty. Looking for a low price is another matter.
Original TextTranslated by Google
Response from Property: Dear guest, Hello! Xiaoman is deeply sorry that we failed to provide you with a comfortable stay. Our prices are transparent and, while slightly higher during holidays, remain the same on weekdays. Thank you for your meticulous attention, which allows Xiaoman to continuously improve. Hotel amenities are 100% replaced with each guest, so you can rest assured. We will promptly verify the service issue you mentioned, assign responsibilities, and strengthen ongoing training and oversight. We deeply apologize for the inconvenience this has caused you. Finally, thank you for your appreciation of our front desk service. We wish you a pleasant stay!
Guest User
Elegant 2-bed Room
Date of stay: Jan 2024
Family
4 reviews
2.0/10
Posted on Feb 25, 2024
Pros first: Free parking.
Cons: Poor cleanliness, with sanitary napkin packaging from the previous stay. I couldn't sleep because there was a karaoke bar next door, and they were still singing until 3-4 AM. The facilities were shabby, with the bedside lamps about to fall off and the wood floors cracked!
In short: I wouldn't go back there again, even if I had to pay a fee!!!!
Original TextTranslated by Google
Response from Property: Dear, we are very sorry for the inconvenience you experienced while staying here! We are deeply sorry, but our service and hospitality will always remain the same! We look forward to seeing you again!
momosleep
Deluxe Room - with View (2 Beds)
Date of stay: Mar 2023
Family
14 reviews
9.5/10
Amazing
Posted on May 1, 2023
The environment is nice, the room is nice, with a large TV and a nice hallway. It's worth staying here. There are many places to eat downstairs at night, including barbecue, food stalls, and foot massage. There is also a convenience store.
Original TextTranslated by Google
Response from Property: Dear, Xiaoman is sending you a kiss! Thank you so much for your positive feedback and encouraging words! I'm deeply touched and encouraged by your comments and affirmation! Xiaoman will continue to uphold the service philosophy of "friendliness, reliability, care, and thoroughness" to serve every guest, bringing more joy and感动 to more guests! With your affirmation and encouragement, I believe Xiaoman will do even better!
Response from Property: 尊敬的賓客,感謝您選擇入住。酒店打掃好房間經過客房服務員做房 -主管查房-後才開出去,洗手間是絕對不存在有水漬的,正常人一看圖都知道是用您使用過再拍照的了。您的低俗描述的評價以及惡意差評我方無法認同,也絕不接受!您入住時若真是這樣您不立馬要求換房或退款???多的話不説,見仁見智。慢走不送!