Anonymous User
April 14, 2024
The service attitude is not good. The security guards at the front desk are so arrogant. At 7 o'clock in the morning, they knocked on the door and insisted that we were smoking in the room and the smoke alarm went off. I finally fell asleep again, but they started knocking on the door at 10 o'clock and said that the smoke alarm in our room went off. We have confirmed that we were not smoking in the room, but the smoke alarm still went off. Shouldn't we consider whether there is a problem with the hotel itself? I called the front desk to ask for a room change, but the front desk was reluctant. In the evening, the door of the new room could not be opened. I called the front desk and they said that you should come down and swipe the room card yourself. Shouldn't it have been swiped when you changed my room in the morning? I asked the security guard or other staff to come up to open the door. The front desk said that the security guard went to other floors and didn't know when he could open the door for us. I waited for almost ten minutes before someone opened the door. Except for the male staff with glasses who opened the door for us, the others had very bad attitudes. They were ignoring the guests' requests and asked individuals to solve the problem themselves. Is this the service attitude of your hotel? In addition, the hygiene is not very good.
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